The staff is very pleasant and professional. The business is very efficient and the wait line moved fast! In and out in 10 minutes! read more

Well, someone had to do this. I strive to be fair when rating an organization, and it was a struggle for me to give this company three-stars. I struggled with the rating because I realize that during these times of the Covid-19 Pandemic, everyone is on edge, and I believe that may be what led to my butting heads with the female manager of this business. My whole intent was to go in and do a simple transfer of ownership with another party, but temperatures went from 0 to 100(+) immediately. When I went up to the counter with the other party member whom I was doing the vehicle title transfer with, the female manager told that person (in spanish) that only one person could be at the counter at one time. Of course since she did not know whom I was, she did not realize that I was bilingual. She then told the other person whom I was with that "HE" needs to go back outside. At that point, I asked the female manager would my signature be needed on any documents, and she replied that 'you need to go back outside and wait'. She gave no further explanation, and just refused to answer my simple question. The female manager then became seriously agitated as witnessed by me in her tone and facial expressions. Seeing that the situation was escalating, I turned and started walking back outside and I mumbled how crazy this was, or words to that effect. The female manager then became outsized irate and kept asking me "what did you say?" Again, her actions took me by surprise. She converted to what New Yorkers call "street attitude", or what El Pasoans call "corriente". The female manager said that she did not like my attitude. Wow! Can you imagine that ? She did not like my attitude. I calmly explained to her that her responsibility in the job that she was carrying out was not to "check" attitudes, but to "process paperwork". I then walked back outside to let things calm down. I eventually had to go back in and get the paperwork fully processed, and at a certain point apologized to her for whatever escalated things. She then went on to explain how stressed-out they have been as a result of this pandemic, etc. I fully understood where she was coming from, and wished her well at the end of the transaction. After rolling back the tape on the incident, I believe we both drew our guns way too fast, but I come from the school of thought of "take care of the customer". I have worked in numerous jobs in my life, to include retail, and being alert and clear minded is of the utmost importance for any manager. Again, I wish her well during these stressful times. read more

Staff is not friendly and unapproachable. They are very rude in asking questions and actions. No customer service whatsoever. Rude and demeaning. read more

I am all about customer services and I went down to EZ Auto Title and gentleman gave us a hard time with a title transfer. I would definitely not recommend going here because of this snooty gay a$$ MF that sounds like he has something in his a$$. Trust me, you will know who I am talking about once you enter the building. They have over charge prices, I definitely would rather drive out of town to get my title change instead of go there. People don't waste your time!!!! read more