In order to encourage orders, most web sites try to make it easy to order - not Heather. In…read moreaddition, the shop does not accept all calls. Not only are there other shops but most are less expensive

I absolutely love the selection at Heathers. They are always helpful and quick to smile. I've…read moreshopped her many times, and ordered online (yes, online too, for added convenience) and will absolutely shop here again. Large spools of high quality thread for mid and long arms. Helpful staff. Battings and haberdashery. Patterns for quilting Fabric and some kits.

Third time I've tried to shop here in the last year now, every experience has been very poor. The…read morestaff are so unfriendly and almost seem to go out of their way to be rude and unhelpful. I ordered what I needed for a large upholstery project online instead of trying to go through the painful exercise of asking these people for assistance. The mandatory mask policy did not bother me at all and I've showed up each time wearing mine, this rudeness and unhelpful attitude has been with this store for quite a while.

I was unable to find my membership card which I bought only a few months ago, and I asked about a…read morereplacement card and was informed I would have to purchase another , total ripoff

If I could rate zero stars I would. Worst customer service ever. Walked around for 15 min not a…read moresingle sales person asked if I needed assistance, and yes I did need assistance. I counted 5 staff members standing behind the counter visiting and paying no attention to customers in the store. This is why I online shop. I Will never go back to this store!

Ohhhh boy...pricey is just one of the many problems with this place. The store has a cool setup but…read morethat's about it. The old ladies are not very friendly in there.