I have been a regular client for the last six years, as well as sending all of my four children at various times for adolescent skin issues. The treatments are effective and the staff competent. However, I feel that that customer service has declined rapidly over the last year or so. A bizarre note stuck to the back of the cash till signalled a shift in attitude, more or less telling clients to go elsewhere if they didn't like the service. There had been some problems with a few of the overprivileged ladies of N6 getting stroppy at not obtaining their regular appointments when the owner fell ill. Fair enough to address that individually if a client is unpleasant. But to tar everyone with the same brush and stick the note on the back of the till is unprofessional and, well, a bit tacky. I recently paid for DD to have hair laser sessions at the above salon, and was not pleased when they charged her (meaning me) £220 for a late cancellation. DD claimed not to have been informed about the 48 hour notice requirement. She did cancel late, so they were within their rights. However, six years, five clients, a lot of money and the whole client relationship went down the drain with their insistence on enforcing it. So if you're ok with being just seen as a credit card walking through the door, this place will be fine for you. You'll always just be a walk-in. read more
