Positive: Timely delivery Negatives: Portions are small ( child size ) For adults you need two meal kits for a complete meal. They advertised "free breakfast" per box for a year, it only came in the first box. Then stopped. The choices for breakfast is skimpy like a small kid snack Ex. protein drink or two bagel bites etc. Any breakfast item that looked fairly decent size like pancakes etc. States unavailable Not worth the cost. read more

I would give Customer Service a zero star if there were one. I took a promotional subscription & the first week was supposed to be $27 appx for four meals. My credit card was run for $1 to validate my credit card account & once validated, the credit card charge of $1 fell off. A few days later, they claimed my credit card was invalid and they failed to send my Meals. Now for the second week, they charged me 20% off for the promotional value, which would be $67 for 4 meals. I called and informed the Customer Service that I never received my first promotional and she said that they can't give that promotion when my credit card was no good. I explained the details and she still said sorry. I canceled my account because if they can't uphold their promotional values, then I can't eat their food. Factor Meals should adhere to their promotions or do not offer them. They rope you in then say the credit card is no good and it's funny how the credit card was good the second week and I did not change a thing. These people are con artists. The business side of the house needs to be completely revamped & they need a 10 lesson plan on Customer Service Thank you read more

As a single dad, I was hoping Factor would take some pressure off my daily lunch and dinner routine. Instead, it became a headache. My first box never arrived because their system randomly reactivated an old 2020 account and shipped to an old address in my profile. There was no prompt asking if my address was current, no confirmation before ordering, and even after entering a new credit card with my new billing info, Factor never caught it. When I contacted support, they refused to refund or resend the meals and said it was my fault. Between the outdated system and zero accountability, this was a total letdown. In a market full of meal delivery options, you'd think a company as large as Factor could manage basic account verification. If their technology is this careless, it makes you question how responsible they are in other areas -- like food safety and customer care. For now, my advice to anyone considering Factor: proceed with extreme caution, or better yet, take your business elsewhere. read more

BE CAREFUL - Will Charge you even if ACCOUNT CANCELLED. Factor requires you to add a payment method just to view available meals and services for your area. Within about 60 minutes of creating my account, I canceled my membership and deleted the account entirely. Despite canceling on March 16 before the March 18 trial end date, I was still charged. Support refused to issue a refund. Very concerning billing practices. Be careful. read more

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Terrible :) I was ordering for my elderly parent with onset dementia because they were no longer able to prepare meals. We ordered meals for 5 days. Was pricey but assumed all was well when our parent said that they were fine. We went to his home and saw that they had all been used. So we continued to order for 2 more weeks. We finally discovered that he was putting them in the garage freezer and not eating them. So I took them home and tried them for myself. Awful. Vegies were water logged tasting and all the meals had the same garlicy flavor. Meat was like petri dish meat consistency. We paid for the upcharge for most of the meals and this was very disappointing. I threw them all in the trash. I did take the time to taste test the different meals. It was appalling. Definitely was not the home made meal taste that we expected. I would not feed these meals to my dog. read more

The food is bland and the customer service ("Rosie") is belligerent. They've made mistakes on my deliveries and billing twice and I cannot resolve it. I've cancel my subscription. This is a warning to stay away from this service. You're better off buying meals at Trader Joe's. read more

The Vegetables turn into mush. They sent food I did not order. To be fair some food was good. I thought I found where I could cancel. Two weeks later I get a notice I was being sent food and I got it the same day. Customer Service not only I had a hard time understanding the accent but would not except my previous cancelation. After over an hour he said he would cancel my membership. read more

I did try Factor meals because I work remotely from home as a Viking Cruise Travel Consultant (how can we help you explore the world?). I was hoping to save time with healthy meal deliveries. Sad to report that I experienced arthritic gout while eating this food for just one week. When I stopped eating it, all was well. Buyer beware. read more

They bug you with "free" stuff and "rewards" for referring friends. Then they make up a reason why they can't give it to you or them after referring. Also alot of sodium in these meals. My BP skyrocketed after 6 months on these then I read the ingredients closer. Dont fall for them! read more

While the meals are ok, they are not even close to being worth $14.99 each or more. I can't imagine what the shrimp or steak would cost. I have to eat something else afterwards because I'm not full enough from the meals. I would never sign up for this, I was grateful to try a meal from a friend. Now I'm going to tell her don't give me anymore and cancel your subscription. Took advantage of the elderly.. I would like to add that the green squares that say food service and ambience have nothing to do with my post because they positive review which mine is not read more

Low quality ingredients and the food isn't worth the hype or your money. I Ordered a week's worth of food and apparently they have a beef shortage. All they did was email me but they didn't gave me the option to substitute the meals, which was poor communication on their part. They gave me 8 trays of the same exact meal. Please save your pockets, your fridge space and most importantly your taste buds. Seriously, you can go to the Jewels frozen aisle and get frozen food trays that taste better than this. read more

Factor_ - Their so called "cilantro" chicken - Food Delivery Services Near Me - Batavia, Illinois

If I could give zero stars I would but instead I'll leave this review. I ordered 14 meals and was immediately charged , I was looking forward to trying this service and awaited my delivery date . That sadly came and went with an email saying it was delayed with very little explanation. The delivery was to be made the next day so I waited and checked my tracking and it now states it's missing Ann my csr at Factor made a bunch of excuses as to why I'm not getting the meal plan I paid for and how they use 3rd party couriers to delivery and that they aren't responsible for them and that they can only say sorry and will refund my money in 5-10 business days . Factor is responsible as they contracted with that 3rd party service who picked up the order but now it's missing which is suspect because I can see the tracking and it very much looks like the delivery driver is a thief . Do not order from them , it's over priced and I'm my experience you'll never receive it ! read more

They force you to add credit card to view meals. Then charged my credit card After I decided to not order Anything! SCAMMERS and after I called they said it was too late to stop the order but I could keep or donate it. Now no credit and no meals were delivered. Watch out! They are very sketchy. Terrible Customer Service. Find another service and avoid the SCAMMERS! read more

The commercials are bullshit. Portions are half of what you see and the veggies are over cooked. Make your own dinner.

The food tastes good...when it actually arrives on time. An average of 1 in 3 boxes arrived late/damaged/warm. Then the battle with customer service for a refund. They quickly proclaim "they understand how frustrating this can be" and that "this is not what we like to see". And then the real issue begins. Sometimes the refund comes in, sometimes it takes more than a month and you never see a thing (it's been 5 weeks so far with one issue and I still haven't seen the refund come in). I'm sorry, it should not be my job to go to to the bank to check on them (even though I did and there was nothing there). Your customers deserve much better out of a business. I cancelled the heck out of that subscription and am never going back. read more

I have been using Factor for almost a year now off and on, We have had meals shorted in our delivery, I have ordered certain meals and when delivered, they were "substituted" with a meal that I didn't order. The straw that broke the camels back, (Nicholas N. wrote a detailed review and explains it perfectly) My meals were not delivered this past week (Sunday), No notification, I checked the tracking, (they were suppose to be delivered on time). I contacted customer service, I was ensured that the delivery would arrive the next day(Monday). Monday came and no delivery. Two days later, I was told that the meals would not be delivered this week. I was given a credit (not back to my card but on the books). the following week I was billed again for the upcoming order, I contacted the company and ask them why, they basically told me that the credit would be spread between the next three orders! I insisted that they use it on the one following their mistake and they denied me that request. Their customer service appears to be ran by Ai. When you call, (at least my experience) it has been farmed out to overseas and difficult to communicate. I will not use them again. My advice, Check local and ask around before you endure an experience as I have had. read more

This company is a total scam! Don't click one their website! They automatically started charging my Apple Pay, even though I didn't select any meals. If these ads ever pop up on your Instagram, do not click on it! read more

Currently, I'm eating the ROPA VIEJA CHICKEN THIGH BOWL. Look how much chicken I have. Literally, ONLY fork full. That's it. I believe the nutritional facts are not accurate. There is no way this contains 28 grams of protein. No longer subscribing. The delivery service is great. But that's about it at this point. The food is good too, but lacks protein needed. read more

Factor_ - Photo of food - Food Delivery Services Near Me - Batavia, Illinois

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I signed up for Factor specifically because I had major knee surgery on Friday, January 23rd (partial patellar tendon tear repair) and wouldn't be able to drive, grocery shop, or cook for weeks. As a new customer, I was drawn in by the 50% off first box promo--my original order came to just $87 after the discount, with delivery scheduled for Sunday, January 25th. Perfect timing for recovery meals I could just heat up. A snowstorm over the weekend delayed (and apparently canceled) shipments, but Factor provided zero proactive communication--no email, no text, no app alert about the cancellation or delay. I had to call them myself. On Monday, a rep assured me it would ship that day; tracking never updated. Tuesday's call brought a promised $280 credit for the inconvenience... only for it to mysteriously become $174.98 after a hold with weird ding noises on the line. When I called back, another rep said the original box was dead, I'd need to place a brand-new full-price order with no discount reapplied--despite this being my introductory box that never arrived due to their weather-related issues. Now my replacement meals arrive February 1st--a full week late--while I'm still recovering, in pain, and limited in mobility. They're charging me full price plus $12.99 shipping on the new order (they emailed a promise to refund shipping, but only after delivery and if I call again to chase it). No extra compensation, no courtesy like extending my intro discount, no free meals--nothing to acknowledge the hardship their poor handling caused during my post-op period when I relied on this service the most. The storm wasn't Factor's fault, but the complete lack of notification, broken promises across multiple reps, reduced credit without explanation, refusal to offer any meaningful goodwill (especially to a recovering surgery patient), and forcing a full-price reorder is inexcusable. This has been an exhausting, multi-call ordeal that added stress to an already difficult recovery. The food might be convenient for some, but the customer service during disruptions is abysmal. I've canceled and won't be back--there are better options that actually support customers when things go wrong, especially vulnerable ones like post-surgery. Avoid if you need reliability during tough times. read more

Incredibly frustrating experience -- terrible customer service and shady practices If I could give zero stars, I would. Factor Meals has been one of the most frustrating services I've ever dealt with. Our box was completely lost -- no delivery, no communication, nothing. I had to reach out myself just to find out it had gone missing. No proactive alert, no follow-up. What makes this even worse is that these meals were essential for my son, who has health issues. His weekly plan was coordinated with his therapist and dietitian, and Factor's failure left us scrambling for meals last minute. The only thing they offered for this complete failure was a credit for a future box, not a refund. Why would I trust them again after they didn't deliver the first time? To make matters worse, their phone number doesn't work, and their online chat support is useless -- full of canned, unhelpful responses. It took me over two hours to cancel my subscription, which should have been a simple click. The whole process felt like a scam -- they make it nearly impossible to stop recurring charges, which feels very intentional. Bottom line: Poor communication No accountability Hard to cancel No refund even when box isn't delivered Do yourself a favor and avoid this service. There are far better, more transparent meal delivery options out there. read more

More often than not - one of the food containers was damaged. Notified - never a response. Goodbye... read more

I made an account and it auto-charged and sent me 4 meals without me knowing. I canceled my account minutes after making it because they did not have sufficient options to meet my dietary needs, yet it still sent me food I never selected and cannot digest. They refused to address the issue when contacted. read more

Fire beware because factors customer service does not give a darn about problems from their customers. I had sold a hand and Man to a temporary home in another state. I had received factor meals at both homes. When I go to my permanent third time I double checked I put my new address and look forward to the meals arrival.. they ended up being delivered to the original house in the new owners. When I contacted factor, they offered no remedy, they did not care and essentially said it was all my mistake and not even an apology. Needless to say, I canceled and they lost someone who had been and would have been a good customer of theirs. Their customer service stinks in my opinion. read more

They seriously need to start listening to their customers. I made it very clear from the beginning that I do NOT want spicy food, and yet both meals I ate today were extremely spicy. That's not a small mistake--that's completely ignoring a basic preference. I hate spicy food, and this ruined both of my meals. Now I'm left wondering what I should expect from the rest of my order, considering I made the mistake of ordering 14 meals. It's incredibly frustrating to pay for something and not be able to eat it because you couldn't follow a simple instruction. This needs to be fixed. read more

Subscription Pirates Food is decent. Lots of interesting options on snacks and supplements. But the subscription is punitive and they auto charge like every other one of these scam systems. The tech is good but there's no service. The auto shipped meals are clearly their best margin dishes. Almost inedible. read more

Good food, not necessarily healthy, good for a single guy who barely eats. it shows up on time. However they offer free boxes that aren't free, they are discounted. So my gift is an ad rather than present. read more

I cleared/skipped all meals from my dashboard. My dashboard was completely clear. They generated a box and charged me without consent. Then promised me a refund, which never came, after canceling. Never buy from this company! read more

Got my first box. Was not impressed at all. Canceled right away. It was 2 days late on delivery. The ice packs melted and not sure if that caused a leak but everything was soaked. A simple twist bag would solve the melting or leaks. I am only trying the food that didnt have the plastic tops popped. It is a good idea and Factor can succeed but it needs to re imagine their shipping. Maybe Styrofoam lined? Cardboard to section off everything? A plastic bag with a twist to prevent leaking? Guys I had to cancel. read more

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FRAUD,FRAUD,FRAUD!GUYS BE CAREFULL WITH THIS COMPANY Awful customer service.They hanged up on me,close the chat on my daughter's face.Absolute scam, charged my card without any confirmation and refused to refund.They caching your eyes with not expensive meals at the beginning and they screwing you after a couples of times when you don't order..My daughter canceled the account but still took money from the credit card. She try to remove the credit card from their system and she couldn't remove it..you can only add another card...My daughter told them maybe there's a problem or a bug with the app! They say if something wrong or a bug with the app they'll get a notification..but they didn't received notifications from mine,my daughter's, friends and some neighbors...WEIRD, ISN'T IT? SEEMS THAT EVERYONE HAS MORE LESS THE SAME PROBLEM..THEY ALWAYS RIGHT AND YOU ALWAYS WRONG! Don't believe those nice words when they reply in public, Its all fake! If You want to deal with scammers,go for it!It's up to you if you have time to waste! read more

I ordered these meals previously when I had surgery and they were very good. This time around just about inedible. Chicken breasts hard as rocks. I cancelled after 2 weeks. Quality has declined substantially read more

The worst food and customer service to match. One of the orders got lost. I called only to find out that the person on the phone matched the quality of the food--the worst. They did not offer to help or refund. I canceled service. Save your money on this one avoid at all costs read more

Avoid! They use a "Bait and Switch" operation. I ordered, used the 50% off coupon and was charged full price. Customer Service is NO help at all! The food is not that great either, not worth the price. read more

overpriced, was told it was 40.00 for 4 meals for 4 weeks, after 1st week food was bland so i gave notice, got a 2nd week gave them all away, was chraged 70.00 and a bunch of double talk why i wasn't entitled to a partial refund or 2 additional weeks of meals. read more

Awful service. Website glitches. I only went in and placed an order because I had a 50% promo code. I picked the meals and at the end was given no price and I was confused on the portion size. As I'm used to HelloFresh and it's way clearer on their site. So I chatted with an agent. They said it was for 1 portion and was unable to give me a total. So I said to cancel the order. They said they did. Now I'm being charged a full amount without any promo code applied and am told it is too late for any refunds. Absolutely ridiculous. Would never recommend them. read more

If unsure, DO NOT PURCHASE! You will not get a refund. I purchased a Factor75 meal plan for my elderly step-mom. About 45 minutes later, I realized it would not work for her and cancelled the order just over an hour after purchase. I received confirmation of the cancellation, but the charge was not reversed on my credit card account. I made a formal dispute. Factor75 responded with lies about the date and time of both the purchase and cancellation. read more

So I had been getting factor meals for almost 5 years now. I used to love them and would recommend them to all my family and friends. I even had gotten 3 of my family members to sign up! But recently they have gone down hill and there has been issues which ultimately lead me to cancel my subscription. Firstly the price kept going up but the quality just wasn't there anymore. Then they state their cut off for making adjustments or skipping meals is 11:59pm on the night before your order will be placed but if your in a different time zone it's actually at 9pm which isn't stated anywhere. So for awhile I kept making adjustments or trying to skip that week and it would say it went through yet I would be charged on my bank account! Finally one of the agents told me about the time difference! So then I would set my alarm to make sure to make changes before the cut off time. Now here comes the last straw! I just can't afford the meals right now so I went to skip my order way before the cut off time and it went through then I check my bank account the next day and they charged me! So I went on the app and that week they charged me was no where to be found on the app so I thought that was odd. So I wrote the company and they said I didn't do it before the cut off time which I specifically remember I did because I had set an alarm to do it and also I had skipped the next week which that was showing. So I asked if I could cancel the order since it was only the next day and they said they couldn't. Even though i literally can't afford the meals and they said it had showed that I had attempted to cancel the order well before 11:59. So I told them that I would be canceling my subscription and I would be calling my bank to reverse the charge because I did not authorize the transaction and they still wouldn't budge! So they lost out on a loyal customer that would rave about them to everyone and helped sign up other customers! Horrible customer service! read more

I had a very disappointing experience with Factor 75, and I strongly recommend avoiding this company. I placed an order for meal delivery that was packed on September 20th but delivered only on September 25th. During that time, I received several notifications claiming the food had been delivered -- yet nothing actually arrived. When the package finally showed up five days later, it was partially opened, and the inside was covered in a strange leaking gel from the ice packs. The containers inside were swollen and clearly spoiled, making the food completely unsafe to eat. I contacted customer service immediately to file a complaint. They had charged me around $125, and after acknowledging the issue, they promised a refund. However, they only refunded $95, claiming part of my order included a "premium product" that they refused to reimburse -- even though it was also spoiled. While I was still dealing with that issue, they charged me another $150 for a new order I did not want. When that shipment arrived (this time on time), I opened it and found two meals with swollen containers, showing the same signs of spoilage as before. When I reported this again, customer service said they would only compensate for those two meals. I asked how they could guarantee that the rest of the meals were safe if two were already spoiled, but they had no answer and refused to investigate or retrieve the product. As of today, I still haven't received a full refund. This company shows poor quality control, weak customer service, and serious food safety risks. I would strongly advise others to stay away from Factor 75 -- it's not worth risking your health or money. Hopefully, my review prevents someone else from going through the same experience. read more

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First of all poor customer service!!! Food was delivered nicely and the packaging was simple and easy to navigate between 6 meals. The portion sizes are small. Ingredient list is much too long and contains saturated fat. Chicken is tough and stringy and meals in general are salty. After complaining and asking for cancellation costlier service said wet had to pay for one more week because e were over the deadline by 10 hours... but would give a $10 credit on our next delivery! I think these meals may be a slight upgrade from cafeteria food read more

Almost choked on a piece of thick plastic in one of the egg bite meals. I gave them pictures of it as well as the box and date code. They seemed concerned at first, then credited me $7.50 and closed the case. Afraid to eat meals from them. Cancelled and moving on. Be careful with this company. read more

Factor_ - Plastic found in meal. - Food Delivery Services Near Me - Batavia, Illinois

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Apparently, I ordered foods... I distinctly remember looking to see how much they would be. I remember distinctly seeing if you order more the cost goes down. Imagine my surprise on Easter Sunday when this huge box shows up on my doorstep.. 14 meals. Many of them duplicates FOUR of them a queso beef looking mixture with some sort of rice.. why would I want four of those for starters? They are appetizers in my eyes. Monday morning I call them. I get a young lady who was not willing to budge and said that I ordered them.. I said I didn't want them. She then asked me about my order for the next Sunday.... seriously?? So I asked to speak to a manager... after much going back-and-forth because she was insistent that I started this in February.... and that I went online last week to say I wanted 14 meals delivered on Easter Sunday. I told her I remember looking and thinking who would want meals delivered on EASTER ... because there I was clearing out my fridge right before I was to leave the house to put away 14 meals that I did not want. Long story short all she was willing to do was give me 50% off. I asked her how much did I pay for these meals at which point she tells me $211... so the credit she was going to give me was $105.59. She then told me if I wasn't going to eat the meals too give them away.. She also suggested that maybe somebody in my house ordered these on my credit card.. I told her I'm the only one here and I know I did not order them... She refused to give me an answer as to why I received the variety I did, especially FOUR of some sort of con queso mix. Her name was July. (Sure) ... so I get off the phone and look at my emails (that is NOT my method of communication) I suddenly see all of these emails from factor.... one of the emails said they're waiting for me to say what I want. Since I never answered that email they apparently decided to pick for me... it's me,one person, 14 meals that expire on 4/15 but the one email that caught my attention was that these 14 meals were going to cost me $155. Where did July come up with $211??? There is absolutely no way to communicate with them except through this number. Their home office is in Batavia, Illinois with no phone number to be found.. so now I'm stuck with these meals that honestly look horrible. They are the size of a Stouffer's two entrée dish obviously not big obviously net worth $15 a meal.... all I can do is tell everyone to run, do not and I mean, do not even look at their ads they are deceptive. In looking some more, I find an ad for 14 meals for $89.. It is a game they play . Keep people confused. Keep the cards moving and eventually overcharge and under perform. Do NOT order anything from them! read more

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