I had the best experience yesterday with Katie in the service department. I was able to bring my…read morecar which had a flat in without an appointment and have 4 new tires installed right on the spot! She provided recommendations, and kept me apprised all the way through. And the price was actually lower than three other quotes we had received. They were truly awesome!

The salesman Carlos was great! He helped us get the best value for the car we were looking and the…read morebest value on our trade-in. Also they have a nice, big showroom with a kids area and tons of space if you're looking for cars with kids.

WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

Found my self back at Ourisman Chantilly Toyota for another vehicle. I had a great experience with…read moreMahsa during my first purchase and worked with her again when I needed to buy another vehicle. She was extremely helpful and patient. Would highly recommend working with her. The rest of the team, including Poya and Mo made the whole experience smooth and easy. Highly recommend checking them out If you're looking for a new Toyota!

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

I took my 2024 Acura RDX in for regular servicing. Excellent personalized service from start to…read morefinish. Courtesy vehicle inspection, oil change, new wipers, 4 wheel alignment, car wash all done in about an hour. Erkin Besorak was my customer representative and provided me insight and timely updates on the progress of my service.

We just purchased our car with Emrah Guney, and he was incredibly easy and pleasant to work with…read more The entire process was smooth, with zero pressure, which made our decision to buy feel effortless. We were in the market for another MDX, and this was our first stop. Emrah made everything so straightforward that we ended up purchasing the very first (and only) vehicle we looked at. Every Pohanka representative we interacted with were also friendly and professional, esp the Finance Manager EJ and Manager Flip. Highly recommend Emrah and Pohanka Acura!

I reached out to Fair Oaks Motors to inquire about a used trade in of a different model than they…read moreusually sell, after seeing it online. Their salesman, Asim was great! He contacted me immediately to see when I wanted to come in for a test drive. Prior to my scheduled arrival Asim sent a personalized video of the vehicle that I was interested in. During my visit, Asim & his manager Mike were both very helpful, knowledgeable, & accommodating. I ultimately didn't purchase that day, but was appreciative of their time & my seamless test drive experience of the vehicle that ultimately peaked my interest. Thanks so much for top notch (non-pushy) service, it was a refreshing experience!! I highly recommend this dealer if you're looking for a vehicle.

My 20-year-old son spent his life savings on his dream Jeep…read more Deal was contingent on inspection. It failed (~$4K in repairs), so we walked away. They cashed our check anyway. After days of delays and being ignored in person, we had to call the police to get our money back. The refund check was already dated days earlier. Proceed with caution and don't hand over payment until everything is final.

Excellent service and service advisors! Best hassle free quality care and on time. They also share…read morea short video of how your car has been serviced, amazing! Lagii Moore is best, I always reach out for her.

This dealership provides subpar service and lacks basic professional standards. During my last…read morevisit, I waited over three hours (as most of us do from talking with other customers) without being informed of available loaner vehicles. More alarmingly, service technicians installed a tire inside-out and refused to rectify the error, despite the vehicle being only two years old with tires they replaced a few months prior. They also attempted to upsell unnecessary spark plug replacements that were well within their service life. Furthermore, the sales environment is dismissive toward female buyers; staff repeatedly ignored me during my purchase process as well, directing all communication toward my father despite being told I was the buyer. I now take my business to Toyota in Winchester for more reliable work and respectful treatment. *Update* No, I will not respond to the company on here, I've responded and left a lot of feedback on all my experiences with Lexus and never has anyone changed anything, contacted me, etc. So no, I'm not about to reach out to you now that this is on Yelp.

I have a Nissan Versa with 65K and take good care of it. I felt it was sluggish on acceleration of…read morelate, and took it in this morning to Precision Import Service so that they could take a look at it. The service I received was top-notch! From the lady at the front desk who greeted me and checked me in, to the gentleman who test drove my car and inspected it and told me that what was needed was a CVT drain and fill. Everything was explained to me upfront, what needed to be done and the cost which was quite reasonable. All was done in a timely manner. I am so grateful to Precision Import Service not only for their friendly and expert advice but also for their honesty. This is a trustworthy company and I highly recommend them for any of your car needs!

Extremely thorough and detail-oriented mechanics, not to mention honest and reasonable.read more

I came in expecting a less than stellar experience and intending to just gather information for my…read moretrade in. I was completely blown away with the sales department, specifically Hunter Evans and Marcos Fernandez and their ability to meet the price I needed to make a deal on a day I wasn't expecting to make a deal. This was the smoothest buying experience I have had and completely counter to previous experiences. Ted Britt is my local dealer and has earned my continuing business based on this experience. I never thought I would say this but this has been truly a great experience and I hope all prospective buyers get the same level of respect and treatment I received while working with the Ted Britt Chantilly team.

Disappointing ! I was interested in a truck online. Called dealership and spoke to Mohammed,…read moreconfirmed the vehicle was available , explained I was coming from out of town (2 hrs). Mohammed advised he would hold the vehicle for us ! I arrived two hrs later to find out the vehicle had sold! Mohammed had texted an hour or so earlier but I was driving and didn't hear it.. a courtesy call to tell me would have been nice !!! plus what happened to holding the car for me to get there!! Also when I got there within the 2 hrs I was told the truck was sold !! and all he said was " sorry, it sold" !! Never even suggested he could show me another truck!! Do Something!! to show an interest in a customer!! Just a lesson this dealership doesn't apparently need any business!!