The manager in the store is crooked…read more I recently bought 1/4 inch close body turnbuckles. Someone had stolen two off my boat. It turned out this size was too small. I returned to the store to get a refund, dropping them off in the front and walking to the back to see if they had the next size up. They did not. So I decided to order these and 5/16 of an inch--2 of them. Leaving the store and sitting in my car I stopped and paused a moment to check my receipt. I did not know what the cost was. I was stunned to see the receipt only covered the return of the quarter inch turned buckles and did not have the amount billed for the 5/16 turnbuckles. I returned inside and asked for a copy the purchase receipt and got a mumbo-jumbo, tap dance, and the manager refused to give me a receipt. Based on the behavior of the manager and his sketchy attitude I decided to cancel the order. I returned to the store told the manager I wanted to cancel the order. He gave me some bull story that one was shipped already which was impossible. This all occurred within 10 minutes. Next he told me he would need five minutes to take care of it and told me to wait outside. I thought that was very rude. I decided to go to the back of the store and buy some rope which I did and when I returned to the front desk I was again told I couldn't have a receipt for both the order and canceled order. A few days later, I saw the refund for the original purchase that I returned and then a charge for the new purchase but no refund. Since I didn't have a receipt I immediately filed a dispute with my bank. Since then I got a bunch of mumbo-jumbo about a restocking charge and shipping. What the heck? There was no shipping! There was no restocking. I canceled within 10 minutes. All because the manager refused to give me receipts. West Marines position is my $89 refund for the 1/4 turnbuckles was the refund for the 5/16 turnbuckles less shipping and restocking charges. It would be immediately apparent to anyone senior in the company, that the amounts support my case, not this bogus tap dancing invented story of the manager. And 30 years using this store. I have never been denied receipts for any purchase or return. This is a standard operating procedure for this company. The manager used this as justification to charge me for restocking on items that were never shipped and shipping for items that were never shipped. This manager needs to be fired. He has no integrity. Either that or he is being ordered by his superiors to screw people over this way. I suppose it's possible that he's under so much pressure to turn a profit that he undertakes despicable and reprehensible behavior. Worse of all I have been trying to contact the West Marine Corporate office and they do not allow an outsider to speak to a human being. I later found that my initial charge was processed after the return was credited. Not sure why. This all could have been avoid if I was given a receipt for my second purchase and a receipt for its return. I was entitled to both.

From the owner: For years, boaters have trusted West Marine Stratford to offer a wide variety of boating products…read moreand supplies Whether they enjoy cruising, watersports, fishing or kayaking on the area's rivers, harbors or open ocean, boat owners can find what they need from our selection of top-rated boat parts, safety gear, marine electronics, plumbing and maintenance products and navigation equipment. Our team offers knowledgeable support along with a comprehensive range of marine essentials to help you get the most out of your time on the water. We're proud to serve the local community with reliable products and helpful guidance.

Best supply house for shrink wrap and any other boat accessories you need. The store is clean and…read morewell organized.

Extremely helpful and prompt service. Seastar was sold out all over the world for the part I was…read moreafter, Lighthouse Marine (Marine Engine Parts) had it in stock but I live internationally so wondered if they'd even ship it. A quick email and I heard back in less than a day with a quotation! Gregg was so helpful and made the process super smooth, after payment was made the item was literally shipped in less than an hour and will arrive sooner than a lot of stuff ordered locally! Thanks again so much, I'd definitely recommend Lighthouse Marine and I want to thank you for taking the time to get a quote for international shipping, it's very much appreciated!

Longtime relationship with this facility. Everyone is courteous and professional. I service…read moreoutboards for a local rowing club, yet when I need parts OR something diagnosed beyond my capabilities, the folks at Rex never let me down. I have purchased at least 4 smaller outboards over the years. They are always ready to please me. I wish you the same.

I tried to buy a used outboard from these guys. I was ready to buy the engine, but needed some more…read moredata to make sure it was what it looked like. The engine came off one of their rental boats - but was told that it was 'the owners boat' (I found out the rental boat bit buy looking at their web site and seeing the boat and the engine in their photos). When I started to ask questions, the sales guy was 100% rude and evasive. He promised to send the service records but when my wife called the main office to see about servicing the engine for shipping, the sales guy called back and went off on her. She was supper upset and crying after the call. I was just trying to buy a motor. No need to make my wife cry. Probably lucky that we did not buy the motor. They were clearly trying to hide something. I would stay away from Rex Marine. There is something bad going on there. No one does customer service this way.

Excellent Prices. Honest people. Fixed right the first time. They are the best for all your marine…read morerepairs.

From the owner: Maintenance/Tune ups - We offer complete service and parts for all sizes from the smallest…read moreOutboards to Inboard Diesels. Complete Engine/Drive Repowers - From replacing your engine to rebuilding your outdrive. We have over 25 years experience. Electronic Installations - From simple Radio install to GPS and Radar interfacing. Inside/Outside Detailing - Keep your boat glistening with a Wash & Wax Mobile/Dockside Service - Our expert & reliable mobile boat repair technicians will come to you if you are not able to come to us. Whether it be your home or local marina. Winterization/Storage - We offer complete Engine and System winterization with secure on site storage. RV Maintenance - We can maintain your new RV or recondition your used one. Jet-Ski Maintenance - We offer complete service and repairs of all personal watercraft and if speed is what you need, we can do that too. ATV Maintenance - We offer complete service and repairs on all ATV's, no matter what size.

The Boat Locker is an excellent business! Scott Hardy is incredibly knowledgeable and is very…read morecustomer service oriented. He goes out of his way to help his customers get out on the water, and wants his customers to be happy. I highly recommend for anybody interested in purchasing a boat, to go to the Boat Locker. You will be glad you did. I live in Ohio with plenty of boat dealers nearby, but it is worth the extra effort to do business with Scott.

Scott was a great help in selling my sailboat, the process was quick easy and fair, would…read moreabsolutely go to them again.

Worst place with no customer loyalty. And now this after 30+ years. Steve - Checkmate!read more

Steve and the entire crew are fantastic Certified techs !…read morePays to get things done right first time Boating seasons too short don't waist your time with other guys who swap parts then relize that wasn't it. You pay $$$ they keep guessing Steve's guys get it right first time!!

Mike and his crew restored our family boat to its original glory. We had a long list of items to…read morerestore on a 52 year old Boston Whaler from gas tank replacement, new rub rail, keel repair, rewiring navigation lights and repairing gel coat in various locations around the boat. our family treasure is good for another couple of generations of fisherman. Thanks Mike.

What an amazing job! No other fiberglass restorer wanted to…read moregel-coat our little fiberglass travel trailer. Allisland Fiberglass made our plain-Jane trailer into a little retro-beauty. The staff was helpful, accommodating and they gave us a very fair price for the highest quality products. - thank you gentleman

If/when you need knowledgeable advice concerning any aspect of boating hdw, systems, fittings,…read moreetc.; a fully stocked store with reasonable prices, super-quick turnaround on services... Stop. Looking. Now. Just make the trip "over the bridge" to City Island (then immediately turn left!) & stop by Bridge Marine Supply. Totally satisfied with the personal & professional attention to my boating needs, WILL DEFINATELY use them again! Tight store but very well organized, I can't imagine they won't have what you need! 100% would recommend.

Bridge Marine Supply has no equal when it comes to service, knowledge and marine parts/products…read more They stand behind anything they sell and always get the engine parts and products that are correct. Never had to bring back anything always right the first time. Ken Wolf

I have had the pleasure of having Precision Marine Center upgrade the electronics on our Pursuit on…read moremore than one occasion. Great advice, fair pricing and always there to answer my questions. (I have many). Chris has been my direct contact and he handles you as if you are family. 10 out of 10 on both visits.

Have used these guys for years. They know their stuff. If you think your prop can't be fix you…read morehaven't been here. Brought my prop that had chunks missing and a friends that the blades were bent right around. When we got them back the props looked brand new. A+ company.