This place has an unsecured parking lot with no camera surveillance. You may as well park on the…read morestreet, it's the same level of security.

I've stayed at this hotel a ton over the last few years and it's on a downward slide. The staff…read moreand everything are great, it's the guests that aren't. This should be a place for professionals, people travelling for work for extended periods of time. Instead, the hotel seems more and more filled with loud-mouth drunks, arguing couples, families with kids (and dogs) with nowhere else to go, and shut-in's/retired people that can't afford a nursing home. On those last two points, I appreciate their willingness to help people in need, but I've got to work in the morning. I don't want to hear your four kids stuffed into this room, while you loudly try and get them to go to sleep as weed smoke billows out from under the door and into the hallway. Or the retired guy with two barking dogs that won't be quiet all night.

This was a pleasant stay. The lady who checked me in at the front desk was very friendly and got me…read morechecked in with no hassle after a long day on the road. The lobby appearance is clean and neat. There is a divider & the card reader is on a table closer to the patron for Covid safety measures. They mandated that you wear your mask in common areas. This hotel offers a complimentary breakfast but I could never get up in time. I believe it was served until 10A. My room was clean, no issues and they had sanitizer wipes on the nightstand to wipe down things as you see fit. Overall I have no complaints & this was a much better experience than my last visit at a different location.

We arrived at check-in time (3pm) only to be told that our room wasn't ready and wouldn't be ready…read morefor at least another hour and a half. I had already booked through an app, so choosing a different hotel wasn't an option. By booking with the Marriott, I had agreed to the price with the understanding that we would have room available for the full 21 hours we paid for - not 19.5. The hotel didn't offer to prorate the price, which was very off-putting. I understand issues come up with staffing and there are extenuating circumstances, but that burden shouldn't be shifted onto customers without some kind of effort to equalize the financial transaction. I wouldn't stay here again.

I have only stayed a few times at the Drury Brand. This location was better than either of my…read moreprevious stays. The staff was ready for me at check in and the room actually had the special requests I listed in my reservation. Along with the easy parking, this was a great first impression. The nightly dinner and drinks were a welcome option to avoid having to search for dinner after a long day at work. The pool and hot tub were in good shape and not too crowded to enjoy for the evening. The fitness room was nice as well. My room was clean and comfortable. When I'm in the area again, this will be a top choice for my stay.

Staff and shower were fantastic. Clean and spacious room. Nice amenities including free cocktails!read more

The staff seem to be friendly. The hotel is definitely older and needs some work. My hallway had a…read moresmell to it, as if it was an old barn. I was on the second floor, by the way. The one thing that really gets my goat, so to speak, is the fact that the Internet signal sucked. It kept dropping out and made me have to reload and refresh the webpages I was visiting several times. I ended up having to go to the lobby to work just to try and keep good internet service. I don't know if I'd stay here again when traveling to the area as I need consistent WiFi but I do want to let others know of this issue in case you're traveling to the area.

We ( my husband and I) have decided that our stay here is better than at the Chase Park Plaza…read moreHotel. They have two Sheratons at Westport. We are staying at the chalets. They have a wonderful restaurant and bar. The have a swimming pool, tennis courts and also Starbucks is very close by. (Within walking distance.) There are restaurants nearby and a Rawlings Experience where you can watch sport outdoors. There are chairs and tables outside. We have had the best experience here. Come one, come all.

Nice, clean property. Recently stayed there for 3 nights. Staff were very friendly. Room was…read morecomfortable with a king size mattress, TV, desk, microwave, fridge and a view of the pool. Breakfast was good and offered with something different each morning. You're a straight shot to Page Ave, Dorsett Ave or I-270 depending on what your plans are. Only downside was a limited channel lineup via Dish and the YouTube app never connected to the network. Nothing major though. Overall, a well kept hotel with a few minor issues for me. I'll definitely make a return trip here for my next stop in St Louis.

Bummer... We actually had a rough experience here. It…read morestarted when we were walking to the lobby from the car. All exterior doors were propped open. A man was getting sent out of one while a staff member was calling the police. Not sure what that was about but talk about a first impression. Front desk staff was the best part of the stay. Extremely kind and quick. Noticed loud music when we walked in which we learned someone was hosting a graduation party in a conference room. This was past 9pm at this point so a little surprised to hear how loud the music was. Also had a strong smell of weed in the lobby/hallways from the event. Could clearly see people smoking in the room. Is that still legal? In a hotel??? Got to our room and the room next to us literally had NO door. Room was wide open and so was the window. There was quite literally a bird in the hallway because of this. That sounds like a joke but yes, that was a thing. Got switched to a room on the 4th floor to get away from that. People were running up and down the hallway around 11:30pm and then at midnight a fire alarm went off?? Like what in the world. Got ready to leave the room then it stopped and nothing else happened so went back to bed. Woke up to find out that the elevator broke some time within the night. Photo attached is of the light outside our room at 11pm. Yeah I don't know what else to say. It was an experience that's for sure.

Stayed here while in town for the figure skating championship. The location to the events, the…read morearch, etc was decent. The best part of this hotel was the staff. I was greeted warmly and friendly. Other staff members I passed by all said hello and welcomed me. The biggest detractor I have for this hotel is it is located next to a restaurant that is open until 1:30 and has live music. My room was on the side of the hotel that faced the restaurant and ultimately a factor but it was so loud. I also thought the rooms were a bit more dated than the Hilton app showed, but not terrible. Guest doors all seems to be chipped and worn, which could be a simple fix to make things look a bit more updated.

Beautiful, clean and upscale hotel. The customer service was fantastic and the free morning…read morebreakfast was plentiful, coffee, juice, bacon, potatoes, eggs, waffles, bagels and more. They have a gym, a conference room and a computer center. There are lots of places to eat in the area. There is a Quiktrip right next to them so you can walk to the store and purchase anything you need or want to put in your room for your fridge or to drink late at night. The coffee here is outstanding and check out is at 12 noon. This place has all the bells and whistle's so if you want to stay just a few miles from downtown St. Louis and you don't want to spend a fortune then this is the place for you.

As a native St. Louisan who now lives out of state, this hotel is going to be my hotel of choice…read morewhen travelling back home going forward. I stayed at a total of 10 places while back home during the entire month of June, some of which were airbnbs but mostly hotels, this Holiday Inn was by far the BEST hotel I stayed at while in town! This is a newer hotel, and is in a great location right off of 270 in Creve Coeur. It's close to many restaurants and is centrally location within the city/West County area. The hotel is very clean and is quite large. It also has a restaurant/bar inside the lobby. The front desk staff were all very friendly and welcoming. Everyone that I interacted with here were great and helpful! In terms of St. Louis hotels, you tend to get what you pay for, so if you see that the price of this hotel is higher than most of the other nearby hotels, there's a reason for that, and this place is worth every penny.

Avoid unless you don't mind unreasonable uncertainty when traveling…read more I booked a two queen suite with a pull out sofa for our party of six more than a month in advance of my stay. When I arrived to check in, I was told they did not have any of that type of rook available. When I asked what they could do, I was hoping they would realize their mistake and perhaps give us a second room to accommodate our party. They did not. I was offered free breakfast which is not commensurate with what we needed. After speaking to the evening staff I was assured the manager would call me the next morning. I did not receive a call, and called and left a message with no call back. We had to make alternative arrangements last minute with some of our party, but this was way out of line. I would have exptected at least to be refunded the difference in the room rate as well, but no such luck. No apology, no rectification, and no follow up. Stay here if you want to have to scramble last minute and be charged for a room you never get. I guess this is why credit cards have dispute options.

After reading the reviews, I was very nervous about staying here. It was just a one night stay and…read morewe weren't in the hotel all that long, but our stay was fine. The room was maintained and cleaned. There was a strong paint smell in the stairwells and a slight smell in the hallway, but it didn't leak into the room at all. Breakfast was nothing exciting, but they did have one, which is always nice. Price was right for us.

As a diamond member, I stay at Hampton Inns quite a bit. The Westport location is among the worst…read moreI have encountered worldwide... yes worldwide. Check in on the app was smooth as usual. My digital key let us in through the back door. The carpet in the hallway was old, some doors were literally missing locks and looked like an abandoned hotel. Some doors were cracked open like they didn't latch properly. The pool was out of service. The ice machines were out of service. We got up to our room and the digital key didn't work. I ran downstairs and the front desk told me, "well that's kind of normal these days". The elevator jerked when it started moving like there was a pending mechanical issue. Upon entering my room, the room was clean but smelled a little. Maybe it was recently painted or something. The next morning, the breakfast tables were all dirty, no forks or spoons had been refilled, the eggs, one of the 2 hot buffet items were out and not replenished during the 20min we were down there. Overall, I'd never recommend this location. Old, broken down building, and dingy. Not sure how this place meets the Hilton brand standards for this level hotel! Stay away. Many other choices in the area.

The staff were cleaning rooms at 9pm at night. The A/C units wouldn't go below 73°, the floorboard…read morepieces were falling off the wall, there were scratches and water marks all over the walls. The bed was clean, however, and bathroom was clean and stocked with towels. Overall, it was an "ok" stay, but for the money we paid (over 100/night), it should have been better, cosmetically.

beer and food left in the room. door doesn't work. i'm fairly forgiving with cheaper hotels but i…read morefeel like looking in the fridge is pretty basic