It was a pleasant experience to open accounts at Stamford branch today. I was immediate greeted by…read morea staff and the banch manager. Ms. King, the branch manager, was very courteous and friendly. She also explained acoount features and fees to me patiently. Most importantly, Bankwell doesn't nickel-and-dimed customers to death. So far, I'm also impressed with the quality of the online and mobile banking tools and they're easy to navigate around. Furthermore, the phone bank customer supports were very help and nice. I'll provide another update after banking with Bankwell for at least a month.

Lucy is a great and fantastic person to work with. She is incredibly helpful and supportive…read moreperson. Alway gives me all the information that I needed . I called many times, asked a lot of questions and Lucy always helped me to make adjustments. She is detailed, professional and cares about her customers. It's so easy to work with Lucy. Thank you very much, Lucy.

I highly recommend the Jim Rottkamp State Farm agency. Prompt professional service, great follow…read moreup, competitive rates. I love that I can pick up the phone and talk with Jim or someone from his office if I have a question. I finally found an insurance agency that puts the client first. Two Thumbs up! Greg C Fairfield, CT

been with Steve and his team for almost 10 years now and cannot say enough good things about them…read more anytime I have a question or need anything, they get back to me right away and I am so pleased with everything they have done for me. I dread the day they want to retire because they really are the best.

I chose to go with State Farm because Roxsana, one of Steve Boyle's agents, did her due diligence…read more She reached back out to me after an initial phone consultation, she remembered my details, offered me a good rate for my car insurance and bundled it with renter's insurance. The process was easy. Thank you Roxsana!

This is strictly for customer service: Bridgeport downtown-5…read morestars New Haven- 5 stars Bridgeport East Main- 4 stars(was asked asked personal information which was not required) Milford's headquarters loan Dept -4.5 stars (a loan rep's great service compensated for the lack of the other) Milford Branch on Bic-0 stars. I've been to the location several times this summer. Ms Steer is just not warming, inviting (doesn't ask if she can help you whether you're waiting to be called to her window or at her window. Just stares. Asked me for extra personal information despite me presenting government issues identification, doesn't say thank you when transaction is complete) It the convenience this branch that makes me stop here, but her disposition is one to avoid.

Do not use this credit union....poor service. Took a car loan out with a boyfriend; he passed away…read more4 months later. Once they were informed of his death they refused my payments. Once I thought that was straight, they began to add amounts to the loan. They continued to try and repossess the vehicle. Looking at their records I am still behind by one payment but they continue to say three payments. Tried speaking with the loan dept. no one there wants to take the time to review the account. They DO NOT CARE FOR YOU THE PERSON. I have never been treated so poorly! I have sent all of my information to the Attorney General along with Elise Vrable's name as she cursed at me....UNACCEPTABLE!!!!!!!!!

New Caanan Branch gets (5 stars)…read more I can't say enough good things about this branch! Agnieszka Maciejewski and her team (New Caanan) do an amazing job. They are polite, helpful, sincere, and truly remind you that this is not Citi or BofA. This is a small, local bank with plenty of branches in Fairfield County to satisfy anyone. If you're looking for top-notch service and a personal touch, this is the place to go. Overall, this bank (the company) gets (3.5 stars) (the branch gets (5 stars)). Here's why: Positives: They are a small bank, and their decision-makers are responsive and accessible. Their branches make banking easy, and there are almost never more than 2-3 people in line, except Fridays at lunchtime. There are no fees for qualified depositors. Cons: The bank has its own way of looking at living trusts, which can be restrictive. After a lot of effort from Agnieszka, my wife, and myself, the issue has been resolved. We still maintain our business account at Chase (which has $5,000 in it). They pay an interest rate of just .001%, so don't leave money in your interest-bearing checking account. If you are looking for a local bank with a personal touch, you found it. PS I will amend my review (if warranted) in 90-days. I am inclined to say that the bank will get regraded to (4 stars) and the branch to (5 stars).

First County Bank had very competitive CD rates in 2024 so I opened up 4 CDs with varying maturity…read moredates at First County. I also opened up CDs at other local banks including Bankwell and DR Bank. A number of my CDs at the other banks have matured already, and my first First County CD matured yesterday. I tried to close my matured First County CD, and I was told that they were going to charge me a $10 fee for the bank check used to close the account. (So I would be charged a total of $40 for my 4 CDs). Neither Bankwell nor DR bank charges their customers fees to close their accounts. Even Citibank doesn't charge for this. So theoretically, if your child deposits her $100 birthday money into a First County account, whenever she decides to close the account, she will be charged $10 (if she's issued a bank check.) I understand that banks charge their customers a fee to issue a bank check for their customers' use (to buy a car, etc.) In First County's case, First County is charging the customer a fee for First County's own use of the bank check (to close out their customer's account). This is not a First County rant: their rates are competitive, and their CSRs are polite. I am posting this to give potential customers a heads' up about their unusual account closure fee.