This review is for the Thanksgiving buffet held in a ballroom on the second floor this Thanksgiving, 2025. First off, parking for The Fairmont is $10 for self-parking or $56 for valet parking. While the valet parking fee is quite hefty, the valet attendant did let us know in advance of both options. I opted for valet because I would have either had to backup or drive around the block to self-park and, well, why not treat ourselves further on this festive day while we were all dressed up soooo we did valet parking. Then, the hotel lobby was emaculate and festively decorated for Christmas with a tree, Santa's mailbox, and garland adorning the stairs. We made our way upstairs to the grand ballroom with assistance by pleasant hotel staff. There was another Christmas tree there. The ballroom was large, tables with tablecloths were set about the room, and there was a pianist and cellist playing. Service was buffet-style with staff assisting us with what was what. There was a meat station with turkey, ham, and prime rib, salad and soup station with butternut squash soup and French onion soup, a station with sides including Brussels sprouts, glazed carrots, yams, potatoes, green bean casserole, dressing, etc., a coffee station, and a dessert station with bourbon pecan pie, pumpkin pie, blueberry cobbler (star of the show), and more. Everything was delicious, staff was excellent. Two notes to elevate the experience: 1) next time setting up tables for two, staff could set it up so that guests don't have to straddle the table legs 2) for the price of $75, ya gotta have cocktail shrimp Would i do it again? Yes, IF they add the shrimp. read more

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Had a staycation at Fairmont this weekend. TBH most of the stay felt like a Red Roof Inn in Florida. The room I originally had was dirty. Like DIRTY. Looked old and dingy as soon as I got in, but whatever, nothing is going to be perfect. I unpacked my stuff, and then started noticing how disgusting it was. There were crushed up chips and pretzels on the carpet by the bed, a thick layer of dusty grime on the baseboards of the entire room, and in the bathroom there were brown splatter marks on the wall by the toilet... As well as the same thick layer of dusty grime. Until I saw that, I was just gonna let it slide, thinking maybe I'm being too picky, it's not that big a deal, blah blah blah. But the bathroom made it definitely a no go. The front desk moved me to a different room, which was on a higher floor and newer, more updated, and cleaner. But still- the layer of dusty grime on the baseboards was in the bathroom. I remember having that in my apartment in college, when I was 19 and did not clean for weeks at a time. It's an easy fix, literally a wipe with a wet rag. This is not high-end hotel vibes. The next day I pretty much stayed in my room, went to the spa which was nice, and walked around the city. I am a very tidy hotel guest, so did not need house keeping service. On the third day, the room attendant knocked on the door right as I was leaving to go to the spa- perfect timing. I tipped them $10, and went about my business. And still nothing was actually cleaned- they replenished the towels, made the bed; but dirty grime still cooking on the baseboards. I noticed that evening that they did not refill the coffee/tea bar. On my way out to go to a show at 6 PM, I asked the front desk if they could replenish the coffee bar. Upon return, there was a tray on top of the coffee bar with three coffee mugs, and six coffee pods. But they did not replenish the coffee bar- no creamer, no sweetener, no tea. I went to the front desk again at 9:30 PM and asked if I could have some tea, creamer, sweetener. They said that they would send it up. Nothing was sent up. At 11pm I was exhausted and ready for bed, so went down to the front desk again, to ask AGAIN about the coffee things. I'm like what do I need to do to get the coffee things, please. The front desk attendant said that they would send it up to the room and my head spun in about four circles around my neck and I was like I would really rather wait here and get them myself. I waited for them to hand them to me because I did not trust they would get there. They handed them to me, I went up to my room, I now have the coffee things for the morning. I love nothing more than staying in a high-end hotel. Fairmont Pittsburgh is not that. read more

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1/5 star hotel. Pretty gross, not cleaned well. Unfortunately our travel agent booked us here. I switched rooms because it was so gross I felt nasty taking my shoes off, so they put my on the floor right above the smoking patio. Second room was also not cleaned well with disgusting carpets. WiFi is NOT free, dirty, no pool, view of the windows of building next door from even number rooms. Avoid this place if you can . read more

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Gorgeous hotel and bar! If you love luxury, mid century mod sophistication, delicious cocktails and an elegant hotel, look no further. This is a great spot around Christmas. The tree and ice rink is a few blocks away. The Heinz center and ballet are blocks away. The stag are warm and welcoming. read more

I stayed here for three nights for a business related meeting. Not a conference. The hotel is very nice. Ambiance was top notch. Common areas were clean and well appointed. My room was large and for some reason I got a handicap room, I.e., grab bars, etc. I must have clicked in the wrong button when reserving. Anyway the room was great. A corner with complimentary coffee and great views of the stadium. The room was clean and well stocked. I ate in the 2nd floor restaurant and spent some time at the bar there. Service was excellent and the food was pretty good. I had breakfasts and dinners on two nights. It is a bit expensive for Pittsburgh although I am not a regular I know there are other hotels in the area that are less expensive. The folks I was meeting with were in the same building so I stayed here at their suggestion. I would stay here again when in town. Mark . read more

I recently stayed at the Fairmont for a few days. Check in was very easy. In my room, they had a handwritten card and some complimentary snacks and water to welcome me. I thought that was a nice touch. My room was spacious and it had great city views. The hotel provides robes and slippers. The bathroom also had a tub and a separate shower. Housecleaning came and cleaned everyday. It truly was a home away from home experience for me and i appreciated that. read more

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Hotel is nice, the beds are comfy, the bathrooms are large. The staff are helpful. They have a Starbucks in the lobby and it's right in the middle of everything. Only downfall is there are three elevators but one was out of order while there. Overall, definitely recommend. read more

Fairmont Pittsburgh - King size room - Hotels Near Me - Pittsburgh, Pennsylvania

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Beautiful updated hotel with classy atmosphere. The rooms are larger than most urban hotels. Lots of space to have a large party. We were there for a wedding. The only complaint was the hotel bar was booked for a private event. Kind of not cool when the venue was selected for the PUBLIC bar read more

Enjoyed my short one night stay on business in Fairmont in downtown Pittsburgh. Classic Fairmont right in the middle of everything. Excellent service, got upgraded to nice suite on a high floor as ALL Platinum Member Quiet luxury, a bit old fashioned perhaps. Nothing to complain about whatsoever. The rooms are tastefully decorated, clean, and smell nice. Spacious bathroom with high quality toiletries. The rate was quite reasonable too. The restaurant and bar are also nice. Would like to be back, if travel to Pittsburgh. read more

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Hotel is definitely not a 5-star hotel. Lobby is nice, but rooms are outdated. Also, the way they make their beds is so lazy and not 5-star quality at all. They don't use fitted sheets, so the sheet is very loose and messy. See photos of our beds after just 1 night. Further, they messed up my bill when I paid for valet parking in advance (6 mos ago when I made the reservation). They charged parking to my second room, even though I told them when I checked-in, it should be charged to the room that I already paid for parking. Views from rooms are good. The hotel is way too expensive for the quality it is and given it's definitely not 5-star quality. read more

Fairmont Pittsburgh - Hotels Near Me - Pittsburgh, Pennsylvania

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I had a fantastic stay at the Fairmont. Upon arriving I saw the nearest garage had a "Garage Full" sign, so I went to valet. When I explained the situation the valet driver told me to try and go back, because it probably was full earlier but there was just a shift change so likely there's empty stalls. So, I did as he suggested and he was right - there were so many empty stalls! I was thrilled to save money! The hospitality didn't end there. The front desk was so nice upon check-in. Anytime I went into the lobby I was warmly greeted. I also became aware how vigilant the staff is as little comments made indicated they knew my coming and going. When a massive rainstorm rolled in they offered my friends umbrellas despite them not staying at the hotel. They told them just to bring the umbrellas back the next day when they saw me. The room was nice. The view was fantastic. I stared out of those windows for a long time. I slept very well! I would return here again! read more

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We got the presidential suite for the July 4th and the view of the fireworks were more than incredible. However, for getting the biggest suite, I feel as though more could have been done. It was last renovated in 2014. Our kitchenette only had a single fork and 5 knives, the floors were kind of sticky and there was weird crummy stuff on the remote in the living room. It was the biggest room I've ever rented by far and I am in no way a wealthy person but I expected more perks for the price of the room. If you're picky or a critique of any sorts, I would check elsewhere where first. read more

Received a facial gift certificate as a gift and I was thrilled with the beautiful facility. Rachel was amazing! Professional and detailed w/a great energy! Definately recommend a visit! read more

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This is rated a 5 star hotel. We did a 3 night stay. The room was cleaned everyday. The bed was super comfortable. They also have a top rated restaurant on the 2nd floor. We chose this hotel because it was in close range to all sporting venues. Our room view was of PNC Park and a close walk to Acrisure Stadium and PPG Paints Arena. This hotel was also close to market square and had great dinning options near by. Plus there's a Starbucks in the lobby. I would stay here again. read more

Fairmont Pittsburgh - View from our room of PNC Park - Hotels Near Me - Pittsburgh, Pennsylvania

The layer of dust in this room had to have taken years to accumulate and after reading other views, it seems it has. I wish I would have read reviews before booking. The room so gross. read more

Fairmont Pittsburgh - Gross bedding - Hotels Near Me - Pittsburgh, Pennsylvania

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Mackenzie in the Fitness center is fantastic! Very inviting and thorough in going over what the fairmont has to offer. Rooms are top tier and conference areas make it feel like a convention center! read more

Very nice hotel for the price nice staff clean room, comfy beds high quality shower main problem is their snacks are 5 times the price they bought them for 16 dolor chips and 8 dolar water other than that it was a good fair experience. FIVE STARS read more

Fairmont Pittsburgh - Hotels Near Me - Pittsburgh, Pennsylvania

Out to Pittsburgh for a Steeler game weekend. Alex definitely lived up to the service reputation synonymous with the Fairmont brand. While waiting for our room, we were fortunate to hang in the Fl.2 bar with Talia, who is an excellent mixologist who is a master of her craft. Had the Espresso Martini & a couple of Dirty Martinis with Bleu Cheese Olives & the balance was perfect. These libations were served with the most delightful conversation that had my wife & I felt like we were hanging out with a friend, which is probably why I ordered & drank them over the course of 20 minutes. If you are downtown & want a great experience, you owe it to yourself to stop by & see this beautiful soul. 5-Star Bar experience all the way! read more

Fairmont Pittsburgh - Talia's Dirty Martini - Hotels Near Me - Pittsburgh, Pennsylvania

We enjoyed a wonderful stay at the Fairmont hotel. This hotel is located in the heart of Pittsburgh. It's a short walk to PNC park. Our suite was really big with a nice view of the city. read more

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Clean hotel in a great location in downtown and easy to get to from the airport. The 28X flyer goes directly to/from the airport for only $2.75 versus a $30 Uber or $50 cab (per the concierge). Very close to Market Square and a lot of restaurants and bars. The hotel rooms have great views and were clean, but definitely a bit worn and on the older side (our bed sheets had holes in them) and glasses in the room were dirty. The Le Labo toiletries are a nice touch. The concierge was very friendly and helpful and gave great restaurant recommendations. While it wasn't the fanciest hotel, it was a great place to stay. read more

We totally enjoy the bar on the second floor. Fl-2 - Beautiful and trendy. Our bartender is excellent and perfectly chilled dirty martini made me smile pretheatre. Friendly and a fabulous mixologist! You get what you pay for and their glassware is stunning! Highly recommend and always happy to see him on our visits to the city! Hotel is first class and beautiful too! I apologize I cannot name the bartender at this moment but he's great! read more

Pros: - A beautiful view of the city from the rooms - Very friendly staff - Gorgeous lobby - Awesome bar (didn't try the restaurant) Cons: - Tattered old furniture in very bad condition - Broken ice and water machines - Terrycloth robes were very scratchy and irritating - Absolutely no complimentary amenities, not even coffee or breakfast in the mornings. -$250 a night for a one bed room In summary, when staying at the Fairmont you are paying 5 star prices for an experience like a roadside motel with a nice view and a great bar! read more

Fairmont Pittsburgh - Tattered chewed up bed frame. Most furniture was like this. - Hotels Near Me - Pittsburgh, Pennsylvania

Not exactly plush but it is one of the nicer places available in the area! The best thing about this location is the friendly and attentive staff. They are amazing. Unfortunately the experience wasn't great. Had an emergency so I had to check out early and understandably they had to charge me for the day. Either way I was glad not to spend another night in Pittsburg. read more

The check in process was horrible. Elevators were extremely slow all weekend. Constantly waiting 5 minutes or more to go up or down. Physical hotel itself was fine. Location is great. Supposedly this is Pittsburgh's first five star hotel . I could tell. They don't know what the experience should be. I'd say it's a 5 star physical property with a 2-star-like guest experience. read more

Nice room but everything else was abysmal. My husband and I arrive on Amtrak from Philadelphia to a run-down station that is obviously in the wrong part of town. We get an Uber ride to the Hotel which is also in the wrong part of town. When we check in around 9.30 and we are informed at the Front Desk that we are lucky - that food is served at the upstairs restaurant and room service is available until 10pm. We go upstairs to the restaurant to discover that NO food is available - the kitchen closes at 9pm. Ok, so we decide to go to The Capital Grill. Unfortunately the Grill is also closed and following their directions to another restaurant Jack and I get lost and get separated. And it's scary. I had never seen anything like the poverty that surrounds this hotel. The number of homeless, the drug addicts and the mentally Ill are staggering. It's very frightening. Eventually I make it back to the hotel using my phone GPS. I decide to wait for Jack in the lobby. I need to go to the bathroom. I use the 2nd floor bathroom. I enter the stall, take my seat and start doing my business. Just then, I hear the restroom door open and a bang bang bang on the stall door. COME OUT WITH YOUR ID AND ROOM KEY! I ask him to give me a few seconds to wrap up, exit the stall and show him my key and ID. He says that he saw me on camera and that he thought I was a homeless person who gained access to the hotel. I said that I was a guest of the hotel showing him my key and ID. He said ok with NO APOLOGY, whatsoever. Shortly after I get a call from Jack who's hysterical and lost. We lose contact and the next time he calls he says that he has gained sanctuary at a Hilton a few blocks away and that the night clerk is very nice. I look up the Hilton on my phone GPS and I am confident that I can get there. So I go there and am relieved to find Jack. We walk back to the Fairmont hôtel vowing never to return to Pittsburgh again after this visit and to NEVER, EVER stay at another Fairmont hotel. The next morning it transpires that THEY DO NOT SERVE BREAKFAST. They normally serve lunch but because of some glitch that day (a Saturday) there is no lunch either. There is a Starbucks on/adjacent to the property. However, that morning the restroom toilet is clogged and there is water everywhere. It will be a couple of hours before it opens. I am hungry and suddenly remember seeing a delicious-looking green apple in the fitness room. Jack says that he would like one as well. When the get there there is only ONE apple so I start to look around for second one. A few minutes later the elevator opens and GUESS WHO? Yes, it's the same security guy from the night before. Your key and ID please and what are you doing sneaking around the fitness center. I show him my key and ID and tell him that I am only searching for a second apple. He says ok get back to your room! NO APOLOGY, whatsoever. It's time to leave and get back home to LA. Jack and I renew our vows: never return to Pittsburgh and NEVER stay at another Fairmont Hotel. read more

I have never stayed in the Fairmont, but I have stopped in their lobby multiple times. The front always has security and valet, and looks very classy. When you walk in there is a huge beautiful fireplace with cool furniture. I love the bright purple/blue egg chairs all around the lobby. The workers are always friendly. While waiting to meet someone in the lobby I could hear people checking in since it was about that time. The guests seemed happy and the staff was overly accommodating. They used to have jazz in the bar on certain nights, and it was such a pleasant place to relax and listen. I like it because it is a central meeting spot downtown, and you can go in the lobby instead of waiting somewhere outside by yourself. In between meetings the other day, I decided to work in their lobby. I knew there would be power outlets and work spaces. It was a very relaxed atmosphere in the middle of the day. I really hope they open their bar again soon. It was always a cool place for people watching. At Christmas time, this is one of my favorite places in the city to stop and look at the decorations. Their lobby is always decorated so beautifully. read more

Fairmont Pittsburgh - sitting in the lobby - Hotels Near Me - Pittsburgh, Pennsylvania

Based on the room's cleanliness, I would give the hotel one star. But, the consummately professional and friendly front desk staff inspired me to bump that up to three stars. We booked 8-nights here after coming to the wonderful Floor 2 restaurant on our last two trips and loving it (in addition to the custom le Labo soaps). However, our room was unacceptably dirty -- not just one or two issues, either: hairs and pubes in the bathroom, mucky mirror and reflective tray, stains on the carpet and upholstery, and more than a day's worth of brown grime caked onto the grout, etc. We were offered a replacement room of the same tier (on a lower floor) -- but, it had the same latter two problems! Later, we learned that it isn't a 5-star hotel as Google claims, but rather 4.5-stars (a class we didn't know existed), which translated to the rooms being cleaned every third day. The housekeeping team and quality control standards fall short of our expectations, but they comped two nights of our stay, so we're staying. Also worth noting, someone from housekeeping woke me up knocking on the door (for the third time today), despite the "do not disturb" sign hanging outside signaling to not do that. Perhaps he thinks his time is more important than ours, perhaps he is new and doesn't know better, or perhaps he was reprimanded and determined to clean the room and make things right: in any case, there is no justification for breaching international decorum and displaying our expressed wishes. The kitchen took our breakfast order after closing and the front desk offered us late checkout, so it really is just housekeeping that leaves more to be desired. read more

Overall, a very disappointing experience. Check in was painless enough. Upon entering my room, I discovered that this was a "wheelchair accessible" room (judging from the specific layout of the shower and the lower access eye hole in the door). I'm not in a wheelchair, so that didn't bother me. What did concern me was this room was the farthest room from the elevator, as well as the ice dispenser, and access to the room was only possible after entering through another doorway (leaving very little maneuverability to get to the door if you were in a wheelchair). Now onto my personal experience. I returned to my room late, and at around 1am had to use the bathroom. Imagine my surprise when my toilet wouldn't flush completely. The water level rose and fell, but NOTHING FLUSHED AWAY. Then I discover that my bed sheets have a nice hole in them. And then to top it off, my room had NO ICE BUCKET. I couldn't even enjoy using the internet, as they charge you an additional $15 (on TOP of the $280 room charge) if you want to enjoy wifi. SERIOUSLY? A $280 room doesn't include wifi when a $50 Days Inn does? And I'm not a religious man, but I did find it interesting that the room also lacked the stereotypical Gideon's Bible. I suppose there's an extra charge for that as well. Fortunately, this was a business trip which was covered by the company. I know that I would NEVER choose to stay in a hotel like this. Ever. read more

Fairmont Pittsburgh - Nice hole in my sheet. You'd think they'd make the bed in such a way as to conceal it! Fancy $280 room! - Hotels Near Me - Pittsburgh, Pennsylvania

A nice location, but this is a tired hotel (torn pillowcase, worn towels and sheets), and they nickel and dime their guests to death. It started with driving into the self-park. After checking in, we decided to valet instead so that we could have in-and-out privileges. They charged us $7 to leave the self-park. There were also charges for valet, pet, water, internet, Netflix, etc. And then an additional "tax surcharge" on all of those surcharges. Next time, we'll look into staying at one of the many, many other hotels in the same convenient area, instead of being afraid to sneeze for fear of a "sneezing charge." read more

Very large central hotel. The front desk agents were very nice and informative. We had night cap at the bar and it was good. The valet also super quick and polite the only issue we had was how outdated and worn down our room was. We got the one bedroom suite and paid well over $500. It was huge especially for being in a downtown big city. However the carpet was disgustingly dirty and stained. The furniture had bleach sprays and stains all over. Even if the stains were not there the furniture had to be from at least the early 90s. Very strange and threw the whole hotel off for me. read more

Such a magical hotel! On my way to Pittsburgh a few months ago I was really looking forward to two things: 1) Spending time with Yelp Pittsburgh's lovely CM 2) Staying at the Fairmont While hanging out with Rachel C is never a let down, I was stoked that neither was my stay at the Fairmont. Sure, I may have not spent an incredible amount of time actually *in* the hotel during my two night stay, but the time I did spend in it was fabu. From the floor to ceiling windows with stunning views of Pittsburgh's famous PPG Building to a dizzying selection of canned nuts, I was living the life. The bed was comfy, my room was spacious and the bathroom was practical with a dash of modern luxury. The location was also clutch. I was just a quick walk from restaurants and theaters and it was never a hassle or stress to catch a cab with a little help from Fairmont's accommodating staff. While the rates might seasonally vary quite a bit, this will be my #1 go to any time I can swing it. It doesn't get much better than this! read more

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I stayed just one night, and part of the hotel was under construction. The view from my room was fantastic !! -- floor to ceiling windows -- because some of the curtains were missing. That's the best thing I can say about the stay -- great views. The room was not clean -- not terribly dirty, but dusty and a little beaten up looking. A little paint/polish would fix it. Some mildew/mold in the shower -- it really shows up with all that modern white... I was not told when I checked in that breakfast was by reservation only, or that I could order it and pick it up. I found that out when I went down to the restaurant for breakfast. So I went back to make a cup of coffee while I packed to leave. No coffee cups!!! and only decaf in the coffee bar ... So, a poor value for the high cost, although the location was perfect for the Symphony. I won't be back read more

Excellent hotel in the heart of Pittsburgh. It is walking distance or a free train ride to all of the main attractions so there is no need to rent a car if you are flying in from out of town. Plenty of really good dining options a block away at Market Square. Room was clean, quiet and had a nice sized bathroom. Also had a nice view of the river and baseball park. And if you base your hotel decision on the fitness amenities like I do they have a really nice well-equipped gym where you can easily do a full body workout. It's definitely one of the nicer hotel gyms I've been to. Customer service at this hotel was top notch. Everyone was extremely friendly and helpful, especially the concierge standing in the lobby area. Look forward to staying here again next time I'm in town! read more

Fairmont Pittsburgh - Hotels Near Me - Pittsburgh, Pennsylvania

I went here for my friend's bachelorette weekend and was blow away by the amazing customer service we received from everyone on staff! They were so friendly and attentive. The facilities are beautiful; there is a wonderful view of the city in the lounge area, and everything was crisp and clean! We really enjoyed the sauna and steam room, too, in addition to our massages and nail services. Thank you very much! read more

I was totally surprised by the hotel. I never expected this for the Legendary Haunt tour. Upon checking in, I could tell that this was a special place, since the keys were the only way to get to the floors we were on. My room, on the 22nd floor, over looked the river side, At dusk, the lights of the city really lit up and gave me the most beautiful view of Pittsburgh I've ever had. The room was large and filled with amenities: A large soaking tub and separate shower. High end soaps and shampoos. A Keurig and tea kettle. The bed was super comfy and warm. There was a special set up for wireless so you could connect your device and see it on the TV. Service was always exquisite, the people from every level were always friendly and welcoming. The lobby was amazing. It really was simply one of the most stunning hotels I've had the ability to stay in. I LOVED it. The drawbacks? $15 a day for wireless. A rum and coke in the bar $9.00 read more

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I brought my mother for a 'big' birthday and the entire experience was fantastic. First, the acknowledgement by all of the staff we encountered was tremendous - everyone we passed greeted her with a smiling "happy birthday!" - it was as if they posted a pic of her all around for people to know who she was! Other highlights: - The welcome cake and chocolates were a big surprise! Lovely! - Spa was incredible, as usual. Jessica (massage) and Nora (facial) were fabulous, and having Georgine come in for her pedicure was above and beyond! - Jarod topped it all off with over-the-top service at FL2, making the entire experience memorable and celebratory. You have a real star with him :) It was perfect. They really nailed it. Thank you, thank you, thank you! Well done! read more

Fairmont Pittsburgh - Hotels Near Me - Pittsburgh, Pennsylvania

Not the fanciest or nicest hotel but very convenient location. Nice lobby. Friendly service. Parking was $30 a night - yikes. Not cool. Seemed to have a police and security presence all around. Felt safe walking around the vicinity. Check in and out a breeze. Room was clean and OK - view of the city was nice. Bed was comfortable. But the did use a regular sheet as the mattress sheet, a bit odd to me. Fitness center was excellent. Had peloton bikes. Locker rooms were excellent. Steam and sauna rooms as well as showers. Very clean. Spa was nice - massages were subpar for $129 a person. I would not get a massage there again. Restaurant is closed. But walk two minutes to Gaucho Argentinian restaurant and thank me later. Had the government discount rate @ $124/night. Hard to beat rate for a 5 * hotel. And kinda hard to believe it was a 5* hotel honestly. Will check out the Drury next trip. read more

I paid over $800 per night to stay at the Fairmont Pittsburgh on 7/9/19. When I arrived at around 6:45, the guy at the front desk said they couldn't find my reservation. When I produced an confirmation #2435448558 PIN #8354, the guy at the front desk became this passive aggressive, unhelpful jerk. He shunted me aside to help other customers, acted like i was making the whole thing up, and then claimed he had to go into the Booking.com reservation system and that they had no rooms. He just then said with dripping sarcasam "Book somewhere else.." A complete jerk like this guy should not be in hospitality business. I have spent well over $50K at Fairmonts in my life. I will never go back and am banning from my company travel. The concierge is super nice though, so I gave then an extra star. Stay at the Hotel Monaco just down the street. They are lovely and competent. read more

This is a completely middling hotel. It is absolutely not high end. Also, this hotel has nothing at all to do with the Fairmont brand. I stay at Fairmont hotels often and this hotel has absolutely none of the services that Fairmont clearly states on their website, nor even close to the customer service or support you'll find at other Fairmont hotels. I would say less than 50% of staff wear masks, which is of course perfectly lawful...but if a level of care from the staff is important to you, you won't find that here. Also to be clear, they will not service your room because of COVID (they say "out of care for the safety of us and their staff"), but they also will not wear masks at the front desk. Interesting. I'm sure most know that most hotels are independently owned and operated...but while most other fairmonts I've been to have a very high standard, this one is very poor. Anyway. It's a nice location if you want to go to a Steelers or Pirates game. And the hotel is fine, but just probably not worth the money. Far from high end. read more

On September 2, 2023, my parents celebrated their 60th wedding anniversary. My brothers and I booked them a king bed with a river view, along with dinner reservations at Floor 2 and Brunch reservations the next day. I cannot say enough good things about this property! Alex at the front desk was AMAZING. He made sure everything was perfect for them. He got them an early check in and put them on the presidential floor. He also made sure they had a late check out, so they were not rushed leaving. Everyone seemed to know it was their special day, as all were wishing them a Happy Anniversary. My parents felt so spoiled and said that everything from the lobby to their room was perfect, beautiful, and so clean and crisp. The staff was exceptional; so kind and accommodating. For dinner at Floor 2, Jered was their server. He went above and beyond to make their dinner a special treat. He even called me prior to check on any dietary needs and told me he was all over this to make it special. Truly outstanding service all around. They felt like royalty, and I couldn't be happier. My parents are still talking about it and telling everyone. The Fairmont Pittsburgh certainly helped to make my parent's diamond anniversary one to remember. Thank you, a million times! Whether you are celebrating a special event or traveling for work or pleasure, you can't go wrong with the Fairmont Pittsburgh. read more