My husband switched to Fairview a couple years ago. We are very impressed with the promptness of the staff, the cleanliness of the facility and medical care received. read more

The staff were all friendly and seemed to have great relationships among themselves, but I felt like my experience going there for urgent care was disorganized and unprofessional. Just little things that added up; people leaving doors open in rooms where I was being seen (including the procedure room where I was getting stitches and other patients walking by looked in and watched), the thin walls where I could hear them talking to other patients and about other cases, how fast my doctor rushed to treat me without giving me time to process or ask many questions etc. I received care and got what I needed, but with other options available, I won't be back unless I have to. read more

I love Fairview Highland Clinic so much that I drive across town to get there, even though there is another clinic three blocks from me. Been a patient here for seven years and have no problem usually seeing my primary, the desk staff is friendly but sometimes a little overwhelmed. Parking either out front or in the parking ramp is super easy. Primary doctors have been super thorough with my very complicated medical needs and history. Urgent Care has been great for simple issues but has a tendency to send you off to the ER if it's more severe (or that may just be me and my issues). read more

awesome place for health care service is great and caring. Everything went smoothly exam, injections post acessment everything was great

This clinic is very convenient on a bike (but a bicycle rack would be appreciated!!) , and the staff are polite and friendly. Don't let anyone on Yelp confuse you about "being left alone in a room". That's how medical appointments are conducted in the Year 2022: first let technicians and staff do the routine stuff. Afterwards the MD can interpret the data and measurements. Yes, the aquarium fish are also very cool. read more

Wow, where do I begin. We brought my son in because he had a high fever that was continuing to climb, and just wasn't feeling right. The person who checked us in stuck us in an exam room and essentially left us there to rot without saying a single word about his condition or anything. Eventually we were found by a nurse who brought us to an exam room where his vitals were checked etc. and surprise! His temperature climbed to 103.6. Instead of getting him fever reducers right away we waited about another half hour for the dr (and l use that term loosely) to show up. She then rudely asked us why we hadn't given him anything for fever before coming in. Excuse me??? She also said something about doing that the next time this happens and acted like we were a huge inconvenience to her evening. I'm sorry? My son does not normally get sick so when his fever is that high I bring him to the doctor first instead of wasting precious time getting him meds. There should really be an option for negative stars on here because the whole experience was a big negative. Also when I asked what his temperature was she gave it to me in centigrade? Who even does that? Some people really shouldn't be in health care. read more

I go here for the "turn your head and cough" which they actually don't make you do anymore, can you believe it? They DO make you get in those silly robes where your ass is hanging out though. Can't fault them for that. Nice fish tank for soothing those nerves, and a scale that only tells white lies. My dr's office is directly above where they hold a sculpt or body pump class or something like that, so you can hear the music and the instructor yelling to "move that ass" or whatever they do to motivate people. If I taught classes like that, they'd be pretty quiet because I would just dangle a donut on a stick above the heads of my students. I digress. They are good at taking the blood and the reception desk is nice (and by that I mean the people who work AT the desk). read more

My experience has been overall frustrating and annoying. I went here 5 months ago for a general exam to talk about prescriptions and started using their pharmacy. The communication from this place is consistantly terrible and very frustrating, its like pulling teeth to get help or find out what the next step in the process is. They "couldnt find" my faxed diagnosis from my doctor and treated me like a drug seeking low life, I understand people try and pull crap but you better make damn sure you arent in the wrong before you treat someone like that, trust me I dont really want the hassle of taking anything, thanks for making it as unpleasant as possible. I would call for a refill for two medications and get there and only one would be filled, they would say "oh the clinician wants to see you". Well- give me a call and I would have been happy to scheduled it rather than waste my time, now I wont have time to get it refilled before a vacation, thanks alot. The pharmacy is disorganized and slow, Im going to start completely over at another clinic that has their act together from clinician, to pharmacy. Overall really gross experience. read more

I have been going here for years and would never go anywhere again. Doctor Caroline O. (I can never fully spell her last name) always listens to me fully and works with me to find solutions to any of my issues. It's very easy to get an appointment here. Pharmacy is quick and affordable. They take most health insurances. Parking in the area sucks but there is a ramp here and they validate at the desk. read more

Went here for urgent care after the Dr. at Allina across the street failed to give my father antibiotics for a dog bite. Finger swelled up like a sausage and was leaking puss. Reception found all his info on line as he'd forgotten his insurance card at home, and the Dr. ordered us to an ER right away and didn't charge for the UC visit. I gotta say, given the choice, this clinic wins, hands down. On a previous personal visit to urgent care here, I thought all services and personnel were polite and efficient. read more

This clinic has seriously gone downhill. First, when I went to check in, the receptionist actually took a personal cell phone call when printing the HIPAA privacy forms I had to fill out. Second, the nurse, while nice and well-meaning, got continually frustrated and lost in the clinic's computer system and apparently "lost everything" including my BP and pulse readouts. Third, when I filled out a paper version of a health questionnaire, it was simply left on the desk when my doctor and I left, with my full name and all of my private information. After we both walked out the door was left wide open. There is a serious need to train nurses and staff in presentability, professionalism and HIPAA compliance. read more

Dr. Lora Truckenbrod saw my son took X-rays did nothing then sent him to another Fairview medical center so they could treat him and bill us again. All for a dislocated finger. I wish I was with him. Do not go here. read more

I have tried going to this establishment twice and both times have been terrible experiences for me. The first time, I saw a gynecologist. I had gone in for a routine exam, but I was a little nervous about being pregnant so I changed the conversation to be about that. She was obviously unhappy having to talk with me about it and was pretty curt (although helpful). The second time, I called in because I had a mole change colors, become hard and black, and fall off. I was concerned about skin cancer, and I wanted to get it checked out. I came straight from work on the other side of the cities and arrived 10 minutes late. After I apologized, the front desk worker treated me derisively and asked me to wait and see if they could still get me in. After making me wait for 10 minutes, she called me up to let me know that I had to reschedule. I have never seen someone being turned away for only being 10 minutes late, and particularly if their problem has to do with potential cancer and would take 5 minutes to look over. I am utterly disgusted with the service here and will not go again even though it's quite close. read more

"I love Fairview Highland!" Said no one, ever. There are so many things wrong about this place, I don't even really know where to start. I actually give this place zero stars - crappy service, crappy staff, and they treat you like... can you guess it? Crap. For a clinic that claims to focus on you as a patient and the care you receive, I could come up with a better stack of lies far more believable than the garbage they are feeding patients (I am available for freelance work, just FYI). Let's be honest, Fairview Highland: It's all about the money, right? I'd have more respect for you if you guys just admitted that. I went here for quite a few years. Due to the high turnover of doctors and floating doctors, it is nearly impossible to have consistent treatment by one provider so whenever I would have to go, I just scheduled an appointment with whomever was available. They don't care, so why should I? Which leads me to my next point... If you take prescription medication, they consistently treat you like you are a heroin addict who just relapsed when you are simply refilling what *they* prescribed you. To echo Michelle's statement - they absolutely treat you "like a drug-seeking low life." They also never seem to get prescription requests/refills... like ever. So you end up having to hunt down someone who will actually do their job. They fail to read your chart, even when you request them to do so. The communication between provider and provider blows, and it is even worse between provider and patient. Just do yourself a favor and find a better provider... They're out there. Unless you love being treated like a inferior person because you didn't go to medical school. read more

This clinic is employed with the most UNEDUCATED staff in Health care. I've been going here for years, and up until recently, I HATE it. The people or your "care team" who answers the phone are rude and have no knowledge in what they're doing. Your provider chooses when they feel like seeing you or not. From experience, they will "accidentally" give you the wrong medication. And the wait time is RIDICULOUS! Do not go here even if you are close to death! read more

The staff are very unprofessional. Also, they were unable to answer nearly every questions about the many forms you were required? to sign or initial. They were enthusiastic about discussing their personal lives between themselves, much less enthusiastic with the business at hand! Avoid this place unless you are cornered! (BTW the forms are bad too; I'm post-college educated and struggled to understand them...vague wording with double negatives.) read more

Beware of the phlebotomist (person who draws your blood for lab tests). First off, I used to be a phlebotomist and I know first hand some draws can be difficult, but this is a whole different story. I have super easy large prominent veins and the phlebotomist used a standard straight needle (that's fine) BUT she stuck the needle in ALL THE WAY. She buried it completely in my arm all the way to the plastic part. Absolutely no reason for this, I do not have deep veins! They are sitting right on top! The first time she did this was five months ago, and I figured maybe she was brand new, or slipped or something, so I decided to let it be and take one for the team. Just went in this morning and I cringed when I saw she was working. I am angry with myself for making the mistake of letting her do it again. Again she buried it completely into my arm. Just jammed the needle ALL THE WAY in my arm. Obviously not a mistake or a newbie at this point. It's her technique. This time I did tell her NO! You don't need to go that far! Unbelievable. read more