Today I went to the E.R. due to a allergy attack. I had a Bad ass nurse named Madison she is an…read moreL.P.N. in the er. Kindest and most understanding human being. I also had an amazingly bad ass P.A. her name is Kierra, she is also in the E.R. Two amazing woman who have my upmost respect and appreciation. Thank you

Lack of any wound care other than 3 bandaids tossed on over dried blood....Maiming me for life…read more Causing subsequent visits to another er. Wound cultures, 2 checks for sepsis, multiple iv antibiotics, shots of steroids and antibiotics, many many oral antibiotics, 2 long courses of steroids, 2 organisms ate thru my tissue. Cellulitis added to a 3rd skin infection. Multiple pcp visits. Multiple emergency on call calls. Dozens of portal messages. ZERO ACCOUNTABILITY OR RESPONSE TO A COMPLAINT FILED 2 MONTHS AGO. Never even checked for a concussion. Dr Looked over my head and said "doesn't need stitches" and walked out. Back to say "ct was normal, give her a bandage and a cab voucher and have her go wait in the waiting room" FROM THE DOORWAY. Never gave concussion evaluation (which I had one and was diagnosed in Fairview) Despicable, stigmatic behavior from a medical doctor at a hospital, that houses a medical detox, in a town, full of addicts and alcoholics, at a time in the world where you can't throw a stone and not hit someone that has never been personally affected by addiction in some way. And then to not even offer an apology, let alone anything else, like a freaking response to my complaint, makes me sick.

My mom stays at Western Mass Hospital. She has been there for at least 7 or 8 years. The staff are…read morereally amazing to her and the other residents. They make sure she stays active, by doing activities like bingo and having movies on Sunday. They were even able to take her to the Big E. I am really thankful that there are people out there that can take care of my mom. I know I could not and appreciate those that have the ability and patience. Its a huge relief to me.

This hospital's emergency is not resource to the western ma community. Zero effort, zero concern or…read moreregard for your situation, zero involvement in understanding your medical emergency or how they can help relieve your immediate situation. I woukd avoid this northampton hospital at all costs.. my wife has been laying facedown in the lobby on the floor fir 45 minutes with zero cincern from 5 woman sitting behind the check in glass. Somehow we need to wait until a bed opens up in this recently expanded hospital that seems to be void of effort or concern.

I had to drop off lab samples at their Deerfield location. I arrived at 10:20 AM on a Friday. The…read morewaiting room was packed. I was told it would be a very long wait to simply drop off samples. I reiterate I was not there for actual lab work. This is ridiculous. I was only dropping off my collected specimens. I came back at 1 PM the same day. Sadly (my fault) they were on lunch break from 12:15 until 1:30. Wow. Middle of the day at a major lab and they shutdown for an hour and fifteen minutes? But whatever. To continue, FINALLY, at 2 PM she came out to get my sample even though I was the literally only person in the waiting room and supposedly they came back a half hour earlier. Never again. I will change doctors if I have to instead of being forced to use this facility again. Don't even get me started on the lack of friendliness with the receptionists.

New sister company, which needs to be added to this site…read more Berkshire Health Systems Urgent Care, Lenox 489 Pittsfield Road (at The Center. S of Guido's) Lenox, MA 01240 Clean, neat, spacious, new. Super friendly, careful, professional staff. Examined by a calm Nurse Practitioner, who had extensive ER experience at Berkshire Med. Hospital. In-house lab that processed urinalysis immediately. Practitioner wrote prescription that I had filled at the CVS next door. Mid-day, Thursday, encounter took about an hour. Called ahead for appointment. 413-997-0930

They will absolutely not see you after 7 pm. Not 7:01 , 7:02. Not even if your six year old child…read moreis bleeding. Oh, and they will have an attitude about it. There is another Urgent Care in Pittsfield where they are much nice, have the same hours, but are more flexible.

NOT ER. This is a medical appointment with Dr Choi So far,…read moreso good. Arrival experience: Valet parking was smooth with friendly valet. Walked directly in to the lobby reception and was greeted by two friendly desk associates. The check in required photo identification for both of us. Clear instructions to the Dr Office on the first floor. DR CHOI's office: Checked in by Kelly~ friendly and efficient. Nearly immediately checked with procedures and sent us to X~ray registration on level one lobby. ( this seemed like the only redundant process) there was no line, so we were able to check in quickly with the friendly desk representative who knew we were on our way- Good communication between Kelly at Dr Choi's office and Radiology reception. Within minutes we were on the way to 2nd floor radiology. RADIOLOGY: smooth arrival experience ( I recommend that you snap a photo of your script for your records before handing it over. They were accommodating for this when we asked, this may save time from having to ask for records later. WAITING: one other patient was in the waiting room when we arrived. The waiting room is organized, well lit, and clean. There is a TV The wait was reasonable and brief about 7 minutes. Erica and student Tammy greeted us and requested the script ~ we directed them to the desk agent. Within a minute, they left for X-ray. More pleasant staff. All is going smoothly for Radiology. I will review Dr Choi separately.

A devastating hiatal hernia attack which over the course of five days dehydrated me so that I had…read morelost 10 pounds resulted in a visit to the VBH ER. From the moment I arrived, I was quickly swept up in the smooth and caring processing and care of hospital staff: after a thorough preliminary exam, I was soon transferred to the hospital itself for 24 hours of careful and thoughtful treatment. I was deeply moved by the kind attention of every member of their staff and the warm dynamic they employed. Discharged yesterday, I am now slowly returning to normal thanks to the unquestioned care of this fine institution and dedicated staff. We are lucky to have this kind of quality option in the mid Hudson Valley.

The worst place to go, no care, always shortage of staff. Filthy elevator, no hygiene except using…read morehand sanitizer everywhere. No one attending patients, I literally heard crying patients, no on time medication. Forget to remove bedpan. My mom was there for almost a month and I regret, why I bought here in Kingston Hospital.

I went to the hospital for a super dense headache mixed with weird visuals and mental confusion. I…read moretried to open the car door handle with the window buttons, and I had a hard time finding simple words, that sort of thing. I knew it might just be a raging migraine but you don't want to mess around with a possible stroke. I got to the emergency room and my husband and I were ushered right to a private curtained area and examined. They ran all the labs and placed IVs and started monitoring my heart in just a few minutes. They turned the lights way down for me because I was very light sensitive and the headache was terrible. Everyone was quiet and respectful while also doing their job. From the nurses to the residents to the attending I felt well treated. A few hours later the headache subsided and they suggested I get MRI and cat scans to see if there had been any brain involvement. The tests were right in the hospital and there was no waiting. Finally, they suggested that I stay overnight because they like to keep heart monitors on for 24 hours after an event. I knew by then that it was really only a vicious headache, but I choose to follow medical advice and stay to be sure. My overnight stay and care of the hospitalist was actually relaxing. Everyone was so nice and caring and BONUS I got a break from my 3 small children at home for one night!! I would recommend this hospital highly.

Very easy to check-in and we saw a PA and then a doctor right away, who quickly looked at the…read moreinjury my son had, recommended an X-ray at a facility a block away, and we were done with some good advice on taking care of his injury. Very professional and the people were friendly.

The woman at the reception desk was on a personal call and ignored two of us waiting in line. When…read moreI finally politely asked her what was happening, she said she wasn't the one who could take our temperatures (for Covid.) When that person came out and took our temperature the woman at the desk STILL persisted in her clearly personal phone call for 10-15 more minutes! I waited for a half hour altogether and was still not registered. The the temperature-taking person said it would be at least an hour wait. I left and went to Med Express, highest ratings for them, and was in and out in about 20 minutes. Sharon was rude to a phone caller - put that person on hold while she continued with her personal call, and then when she finally did pick up, she told the caller in a snotty voice that this is a "walk-in" and no appointment was needed. The temperature taking person commented "what part of walk-in don't they understand." Worst attitudes ever. I will never go back and I am posting this on Facebook.

I love the professionalism exhibited by the medical (Dr Krizar is one of the best doctors I have…read moreever known in my 79 years!) and clerical/office staffs at this practice. They are all so caring, thorough and I feel so comfortable in their care!

My recent visit was due to a dog bite that occurred in my property. My dog was on his lead in the…read moreyard and a leash-less dog of a contractor next door came dashing over to my yard and a fight ensued. I did what one should never do - I tried to beak up the fight. I was concerned for the much smaller dog that was the trespassing instigator. It was a blur of dogs and I don't know who bit me. Urgent care was not fun. They were very authoritative about the state mandated protocols for dog bites/rabies and were emphasizing that over giving me care. The PA was particularly nasty and immediately started talking about both dogs being quarantined in spite of the fact that I had already established that my dog is up to date on all his shots. She's acting like I'm an asshole that got bit and she's a cop. Then she starts saying because I didn't have the other dogs information (yet) I would have to be treated for rabies! Meanwhile I'm the only one looking at my bleeding arm and thinking, OK, where's the betadine? The whole scenario at Urgent Care was grim. I mean it was empty - no waiting, it was clean - all great. But it's the cold authoritative "mommy scolding you" attitude that got them in trouble.

feel in here. Waited a pretty long time but then I had this great tech come in and take blood…read more Her name is Ursula. I really enjoyed the fact that she didn't hurt me and that she was quick and she was just so pleasant

I went there for outpatient surgery with Dr. Marici. All the nurses and staff were super nice,…read morefriendly and patient and were very caring. I was told to go to 1st floor, DON'T. Start on 3rd floor. Otherwise, you will be walking around wandering. Signs not to clear but staff and other patients very helpful in finding. Check in was smooth and fast. Room was warm for me. Cold for others. Bring a blanket, I've seen thicker scarves. They will bring you a blanket if you ask. They provide a locker. Also bring a bag for clothing (not comfortable putting on locker floor). They will provide a number that will be on overhead monitor stating patient in surgery. DON'T pay attention to it. My husband left for a little while. When I called to ask where he was, monitor stated, I was in surgery, I wasn't still in hospital room. However, surgery went well, staff very nice and professional. Truth: I was there because of Dr. Marici. I've had 3 colonoscopies at NDH so I would rather go there.