o I found them on…read moreGoogle while shopping for my first auto scrubber for my fast growing company. I spoke with Gary at the Helena location. The guy is super cool and informative. He got me a good deal on a ct15. My new go-to spot for all my equipment needs! That was my original review above 7 months ago. Now, after months of dealing with bad machines and terrible customer service they forced me to write this.... I originally bought a ipc eagle ct5, when it arrived it was broken, Gary told me send it back at their expense, (I don't give awards for doing right thing) but that was cool. When I seen how small it was in person and considering I was sending it back anyway, I upgraded to a ct15. I was sent an invoice that didn't include sales tax so I was stoked. Saving of $300!! But within a couple weeks he says they made a mistake and that I have to pay it. I'm like ,ok cool and paid it. But at same time I was having issues with noises and the squeegee blade. He kept sending me back to ipc tech support, I get no help and I have to spend hours of personal trial and error to get it to work right. And about 3 months after I bought, the batterys stopped holding a full charge! Now I'm trying to call Gary again and he now seems to be on vacation every time I call. Machine went from 45min of run time all the way down to 7. And that took about 2 months from time it started... And he ducked my calls for 2 months. I finally got icpeagle tech support on the phone and they told me that all I had to do was order the batteries from Gary at (Montana broom and brush) and then he would submit the warranty claim. And give me a credit back for price. I call them to confirm and they tell me a different story!! So I cut all the back and forth out and do a conference call with ipc eagle tech & Gary. I get the run around from Gary and he ends up hanging up on us. ICP eagle said he can't help... everything has to run thru the distributor that sold the machine. So as my run time on machine is getting lower and lower I'm stressed, cause I'm losing productivity!! So now I tried to call Gary and he said he will only speak to me thru email. What a guy! . He finally charged me 250$ to send me new batteries (because the battery warranty is prorated, and since I was at 6 months I had to pay 1/2 the cost + $50 shipping), when I received them they were NOT the same. And when I looked them up online I found them for sale brand new for less then my 1/2 price warranty price. I feel totally played. I installed them and my Machine works like new again!!!!! For like 3 days.... Now it's already losing battery life. I reach out (thru email) and explain the situation and Gary basically put me off on some 3 rd party repair center. And says I have to foot the bill for everything and they are not responsible for anything. Just terrible. I spent about $4,000 and in 6 months my machine basically don't work. If they were closer I'd definitely go and have a face to face word with the guy. I'm just a small company trying to make a way and I learned my lesson in dealing with stores rather than I am willing to travel.

I like their products, but customer service is not one of their best attributes. I had a question,…read moreand sent not one, not 2, but 3 emails and Noone bothered to respond