Exceptional customer service. I recently moved to Fallbrook and was pleasantly surprised by how…read morefriendly and customer focused everyone is. Fantastic alteration too!!

Paul and staff are amazing. Professional, friendly, hardworking, and honest. Thank you Paul!read more

Didn't get a very good feeling when dropping off my dry cleaning yesterday I had three blankets and…read moretwo blouses and I got a text that it was gonna be $141 I wasn't told that when dropping them off after reading all these reviews I'm really worried I wish I would've read the reviews first

We have been using this cleaners for my husbands work uniforms and no issues there. We brought in a…read morehandmade quilt that was recently made from his mom - which is white, yellow, and black . We picked it up and it was legit no longer white but a light pink shade throughout. We brought it back and they didn't apologize but said they would try and clean it again. No luck. We came to pick it up and the owner took ZERO blame. No apology, no money back, nothing. Zero concern for a handmade item that they ruined. Never again. Beware.

Been using these folks since moving here in 2019. Alterations are on point! Great service and…read morenever a lost item. Thx for keeping our cloths clean and fitting, our bedding in tip top shape and even our drapes

My husband has been using this business for nearly three years but I recently used them to alter…read moreand press my mother of the bride dress and then have my daughters wedding dress cleaned after her wedding. They did fantastic on both. I appreciate how friendly they all are as well!

I was referred to Primo Alterations by a friend who had her wedding dress altered here a few years…read moreago. Just picked up two formal dresses that needed alterations and they now both fit like a glove! One needed to be let out and the other needed the straps shortened. Lua altered both dresses and is sweet, personable, and talented. She finished both dresses well before their expected date. Carolina and Joseph, the owners are friendly and you can tell why their business has been around for awhile. I had my wedding dress consultation with Isis. She was very sweet, you can tell she has an eye for detail. I can't wait to come back in August for my wedding dress alterations. Will provide an update then! The seamstresses are upfront about their prices during your consultation, so there aren't any surprises. Their prices are well worth the quality of work they do.

I cannot recommend Primo Alterations & Dry Cleaning enough! They did an absolutely incredible job…read moreon my wedding dress. The attention to detail was beyond anything I could have imagined, and they truly made my dress fit like a dream. Every single person on their staff was so kind, welcoming, and professional throughout the entire process. They made me feel comfortable and confident every time I came in, which meant so much during such a special (and sometimes stressful!) time. Their work is truly worth every penny. If you're looking for someone you can trust with something as important as your wedding dress, this is the place. 5 stars all the way!

Excellent service and reasonably priced. I had my daughter's wedding gown cleaned there.read more

Good quality services. I have visited here for dry cleaning as well as alterations. Punctual,…read moreefficient. I keep coming back to this business though I moved away from this location.

Could not be happier with my experience with Elegance Preserved!! I got married right before COVID…read moreso between that and working + starting a family, getting my dress cleaned went on the back burner for 5+ years. When I looked at my dress I was horrified to see dark stains all across the front and was worried it could not be saved. I researched for the best cleaning and preservation company online and EP kept popping up. What put them over the top was also they offered front door pick up and drop off for no additional fee - very appreciated when life is busy!! They were so professional and kept me informed of the progress of my dress throughout the process. I was able to do a FaceTime with my dress post cleaning and they walked me through all the spots in great detail that previously had stains - it looked like a brand new dress!! They then preserved it and hand delivered back to me. I could not be happier and would highly recommend Elegance Preserved to any and every bride! Thank you again, EP! Dress: Badgley Mischka

Elegance Preserved cleaned and preserved not only my wedding dress but accessories as well! They…read morewere super easy to work with and the pickup option is amazing especially after the post-wedding blur when you maybe aren't immediately thinking of cleaning your dress. Their prices are very reasonable for the amount of care they provide for your lifelong memories. When the car got a flat tire and they couldn't deliver as planned, they were communicative and offered me many options to pickup or reschedule. I would absolutely recommend this service to anyone needing it!!

Our washer can't handle the weight of our down comforter so I searched for a local laundromat to…read morewash it at and came across Soapbox. I was thrilled that they do pick up and delivery and scheduled an order right away. I now do this on a regular basis and every time, it comes back looking brand new. After my dog got sick twice in one day on it, I was sure our comforter was a goner. I scheduled a delivery and hoped for the best. Not only did they get the stains out but, there was no trace of sick on it whatsoever and it was just as white and bright as when I bought it 10 years ago! The delivery driver is always friendly and the turnaround time is awesome! Super happy with Soapbox!

We've been using this pick-up and delivery laundry service regularly and it's been fantastic. You…read morecan easily schedule everything online, and they stick to the timeframes they give (which is so rare these days). The team is always professional and respectful. Clothes come back perfectly folded, neatly packaged, and anything that needs hanging is returned on hangers in protective laundry bags. We've never had a single item go missing or get damaged. Their vehicles are brightly branded, always super clean, and easy to recognize--so I never have to wonder who's approaching or feel anxious about a stranger near the house. It's been such a great solution for us that we even wrote it into the lease agreements for our rental units--our tenants get all the details upfront. It's a reliable, top-tier service that's made laundry one less thing to think about.

Horrible service. The staff is disrespectful and then do not have the clothes ready on the pick up…read moreday agreed to. Plus, the damage? Rather figure out how to do it myself.

Nice people and good job, but I can't continue to do business with them when they don't adhere to…read moreposted hours.

Hired them to wash my daughter's blanket while she's away at college. She had a mishap with her…read morewasher and needed it to be properly washed. They charged $40+ tip for pick up/ wash and return. Not a bad fee for the service. The service was good. Blanket was properly washed and dried. Only hiccup was my daughter lives in an apartment complex the person doing the pickup got lost. I understand how many apartment complexes can be confusing. The person picking up and delivering was super cranky which made it feel like she was doing us a favor for a task she was being paid to complete. Maybe she was having an off day. Would still recommend as service was completely to our satisfaction.

Quick and timely pick up and delivery by a La Jolla resident…read more Clothes arrive clean, and folded.