I was in town visiting family, and days before my flight the internally threaded bead from my…read moreexisting industrial piecing had come loose and I had lost it, I was able to find a ring to fill the one side of my piercing in my local town but they only had the one in stock and I left the other side empty... With my husbands help we were able to get the ring in, but not out. I was referred to Bertram & Company from my family here in Kelowna. Their location was so clean and organized when I walked in, staff was extremely friendly and was able to help me remove my earring and replace it with a proper industrial bar, a perfect replacement for my old set up. I was in and out of there in minutes. Thank you so much Bertram & Company for the amazing service. :)

I had a really awful experience at Bertram and Co. I went in to get a cartilage piercing and know…read morethat I have a very sensitive metal allergy. Despite my mom and I very clearly saying that I need a gold stud, the employee kept pushing that I have to get a surgical steel stud and that I couldn't possibly be allergic to it. After lots of debating, I reluctantly agreed to have the surgical steel stud and regretted it a few weeks later when it got extremely infected because of my allergic reaction. I ended up having to take out the piercing to have it heal. It's been two years already and I still have a bump where the piercing was. It was quite painful and a lot of money to lose because of the employee's lack of knowledge.

Came here for my first tattoo earlier this year, and now I'm 4 tattoos in and counting. So pleased…read morewith my experience at Inkroom. Staff and artists are so friendly and personable. They really cater to your needs and make sure that you have the best, most comfortable experience possible.

Have had many tattoos there,, the work is great and staff is friendly and easy going. Will still be…read moregoing back for more where I can fit them in. I have had tattoos from some of the best: the Dutchman, Doc Forbes, Pinky(Hong Kong),Sailor Jerry and Dave Shore. Steelworks rates right up there with them. Barry

I got a tattoo on my finger November 13 knowing it would fade quicker...but seriously after 3 days…read moreI'm losing it??!! See pics. Last pic is today. I emailed the shop on Nov 18 when I noticed the fading...they told me tough luck. I expected fading, but maybe 3 months in, not 3 days in. $126 for the "pleasure" of the worst customer service ever on top of terrible workmanship. Spend your money elsewhere. This is NOT the number one tattoo shop in Kelowna. What a joke!

DON'T GO HERE!. RUDE! THEY STEAL YOUR MONEY! I had a consult with a tattoo guy we'll call J. J…read morespent about 8 minutes with me. I told him what I wanted and showed him some photos of what I was looking for. I also told him that I had an existing tattoo that is located close to where my new tattoo was to be located and that while I did not expect them to blend or connect I didn't want by new tattoo to look totally off beside my existing one. I showed him this tattoo. J explained that he would not be showing me any designs in advance of my appointment, largely because he wouldn't be doing the design until the day before my appointment.  I went to pay my $180 deposit after confirming my tattoo date.  After my payment went through James looked at me and said, "So, do you have any tattoos or will this be your first". I reminded him that I had just shown him the tattoo I have.....was he stoned? strike one Four days before my appointment I contacted the studio. I wanted to get a smaller tattoo (a simple cluster of flowers) on my appointment day than what I had originally planned because I had some evolving ideas for the bigger one. The next day I received a phone call from the receptionist at the studio. She said that what I now wanted was pretty small compared to what I was originally planning to get and that as a result I would need to book a consultation. I told her that I had been waiting a long time for my appointment and it didn't seem right that I would need a new consult, as nothing had been designes yet. She explained that I was booked in for a few hours and this new tattoo wouldn't take that long. She said that J had a few large tattoos to do this week and he had already designed my tattoo and that his 'head wasn't into' what I wanted to get and so I would need to rebook. I explained to her that he made it very clear to me at the consult that he did not desing tattoos until the day before the appointment. She reiterrated that J would need a good amount of time to 'get his head into' my new tattoo. I asked her if she was suggesting he was incapable of coming up with a small flower cluster in 3 days and she said no. I told her if she was not able to keep my appointment that I could take my deposit and go somewhere else. She told me she would not give me my deposit back.  So I asked to speak with the owner. She told me he was busy doing a tattoo. No problem I said please have him call me. She put me on hold and came back saying the owner refused to speak with me. I insisted on an opportunity to speak with owner and again she said no explaining the owner would never speak to me. She put me on hold again and when she came back on the phone to tell me that J had since said fine he'll do the flower tattoo but that whatever he designed was what I was getting and he wouldn't do any modifications to the design whatsoever when I came in. If I didn't like it too bad I could either get it or leave the appointment without a tattoo. She siad those were my options. Are you kidding me?!??!!! He can't get his head into a small flower tattoo over the next few days?!?! I get whatever he designs and am not permitted to provide any input on what I'm putting on MY BODY? Now after all of this how could I be comfortable letting anyone from that studio tattoo me!?!??! I wrote an email to the owner that Im pretty sure the receptionist answered. In the response they said they would not refund my money AND the artist was offended by me and that it insulted his capabilities. So I change my mind about the tattoo I want well in advance of my appointment and they take it personally and get offended!! Then they act like very immature people about it because they feel their egos are bruised! Im pretty sure if you're going to be tattooing people that you should be able to leave your emotional immaturities at home. Terrible customer service, terrible way to run a business and they are rip-off artists. My advice, run the other way. Go to a professional place of business for your tattoo. I have since done so and the experience has been COMPLETELY different.

Had a consult booked with Paige on Saturday at 10 am (I've got emails to prove it) and I waited…read moreoutside for 45 minutes waiting for someone ANYONE to come and get me. The shop wasn't even open, the lights were off and doors locked even though the sign said they were supposed to be open. Called multiple times, left a voice mail and emailed them asking what happened and never heard back its now been 3 days. Really unprofessional and shitty. This review is nothing against the tattoo's, from what i've seen they are all really talented, but whats the point if they arent going to follow through with appointments? There are about a million other tattoo parlours in kelowna and surrounding area, I would go anywhere else other than Tradesman.

Absolutely awesome crew down there, had a half sleeve done so far and love it, very clean studio,…read moreand very good bang for your buck, and I found that the tattoo is actually much more clear and vibrant, the way they take care of the tattoo when finished.

Tattoo requested and the quality was fine. I mean fine! Experienced artists with the finest…read moreequipment and inks. The shop is clean, inviting and everyone is great!

I had been debating having my ear lobes repaired, and after lots of research and several…read morerecommendations, booked with Charles. He was friendly, professional, and answered all my questions beforehand. The procedure itself was a breeze. Charles has great attention to detail and my lobes looks awesome! Im now at 2 months healed and the aftercare instructions have greatly reduced scarring. I'm pretty sure they are cuter than the lobes I was born with! Thank so much Charles!!

Absolutely the best! Angela is warm and welcoming. Her space is gorgeous!. My friend and I…read morebooked one after the other for Lash Lifts and Tints. She did us at the same time, which was perfect as we were shopping all day. My lashes look amazing. Cannot wait for.my next appointment

DO NOT BOOK FACIAL HERE - BURNED FACE. TERRIBLE CUSTOMER SERVICE RESPONSE…read more I went to Bella on January 16, 2024 at 3:15pm for a facial. I took a picture before so I could compare to the after (which time stamped). During the facial, she held the LED light on one spot on my forehead for too long and it caused a burn. When I winced she took it off and I believe cooled it down in water, my eyes were closed so it may have been something different. Immediately after the facial, I took another picture ( time stamped) and had discomfort to the area. I thought it might resolve overnight, however it was still present the next day and I took another picture. I understand that many small businesses are struggling and I reached out to the team directly with the pictures and what happened. I requested an apology and a refund. Despite this, they did not believe me and wanted me to come in person. I live in a surrounding community and was unable too. They asked to meet over Skype and I was unable to at that time and provided an alternative time. They then told me they did not see it in person the day after it happened and would not refund me. They stated I needed a lawyers letter and they would process it through their insurance and see. It is very unreasonable for me to pay $500 for a lawyers letter to get a $120 refund. I understand that complications happen and I tried to deal with Bella Spa directly for an apology and a refund and they should extremely unprofessional behaviour. Save your face, go to one of the many beautiful spas in the Okanagan!

Love getting my eye lash extensions here!! Nice and clean everyone is super friendly.read more