Rude staff. Difficult to receive responses. Once responses are received don't expect them to be…read morehelpful.

I used to love this practice, but the personnel changes have made it an entirely different…read moreexperience. Billing is never right, insurance is an impossible battle, the hygienist seems to make medical decisions, and after 10 months and thousands in billings, the initial problem i came in for is still unresolved.

Excellent office with an amazing staff. Could not ask for a better experience every time I come in…read more I've been with them over a year now and strongly recommend it to anyone in the area looking for a dentist

From the owner: Philip Maiorana DDS is your source for trusted dental care. Our dentist is here for all your needs…read moreincluding general and cosmetic dentistry. From preventative care to teeth whitening, we're here to help you.

I made an appt for myself and my son back in March 2026 for May 2026.. when I initially made the…read moreappt. I gave our insurance info. I was never told that they don't accept our insurance. Now days before the appt. I'm being told they do not accept our insurance... within these 2mos of waiting for the appt, I could have scheduled with another dentist that does accept our insurance. Thanks Aspen Dental. Now I'm most likely going to have to wait who knows how long for a for appt with a different provider.

Horrible experience from beginning to end of the process for my dentures. Overestimated out of…read morepocket costs when I had primary and secondary insurance. Made us finance money that we didn't have to, interest charges and a hit on our credit as a result. Never explained anything to us just threw paperwork at us. Billed for procedures that were never done only to be told "if the dentist said so they were done" by Jasmine in the office who talks over you any chance she gets. They did not abide by the in-network charges that they were contracted by our insurance companies. They LIE and STEAL from people who don't know about insurance coverage, check your EOBs!!!. Refused to continue speaking to my wife, who is on my HIPAA form, because she questioned their billing. They didn't like that she was on to them and knew what she was talking about. Overcharged us $2000 plus which we will be continuing to fight for a refund. We will be reporting them to the Better Business Bureau. I wish we would have read up on those BBB complaints because we would have learned how deceitful they are ahead of time. PLEASE DO NOT GIVE THEM YOUR BUSINESS YOU WILL REGRET EVERY MINUTE OF IT!!!!

Everything started out fine. I went in for a first-time appointment/evaluation. The doctor(s) were…read morepleasant and informative. I was feeling positive about them being able to help. Then the problems began. As I was leaving they promised me they would call me with information that I needed to run the treatment scenario by my insurance. On my way out I also requested that they email me so I would know for sure the proper email to use. I received no such email but I did then proactively email them information that they had requested to their business email. A few weeks went by; no phone call; no email; no communication whatsoever from them. Then, a few months later, I called. The person on the phone didn't acknowledge that I had sent the information I requested. They stated that no such information from me had been received. They also didn't acknowledge their promise to me to provide me the codes so that I could exercise my due diligence and run everything by my insurance. The pleasant (I am being ironic, she was rude) woman I spoke with told me that they were still waiting for information from me. I then informed the pleasant woman that I had the information they needed and requested - again - for them/her to email me so that I could respond with the information they said they needed. (Remember, my prior email was ignored - or never received maybe?) The woman I was speaking to laughed at me derisively for requesting that she be bothered (not an exaggeration, it was a literal "guffaw") with proactively emailing a potential customer. I didn't respond to her disrespectful tone or haughty, derisive laugh and pleasantly requested again that she email me first. She said, essentially, "sure, whatever." (Paraphrasing.) I did not react to the provocations of the receptionist/admin since I did really like the doctors. Of course you know the end of the story. The boss - pardon me, I mean the admin - did not email me. Maybe she's an undercover billionaire boss who runs the practice for fun and not profit; and she doesn't do things for lowly customers. Who knows, regardless, that's what happened. I wasted almost $200 out of pocket (my co-pay), drove quite a ways from my home, and had the pleasure of being disrespected multiple times. I am glad, however, that the admin felt powerful and got joy by being an mischievous gatekeeper. Low quality people enjoy abusing their power. Bottom line, if you can get past reception without losing your cool and get to the doctors (who are actually very pleasant and professional) you might consider this place. But if you are not a masochist then maybe consider a place where the staff CAN be bothered to be nice, professional, and considerate.

Worst dentist around! Do not go here! The staff is unprofessional , unreliable , rude, and I…read morerecommend you change your dentist immediately! They have no clue what they are doing! Going to the dentist is traumatic enough, so having someone you can trust with your smile is imperative! Unfortunately this is not the case for the staff at Elite Dental group in PK. You should do better guys! You work in healthcare! Re-evaluate how you treat your patients! If there was a negative 10 stars, that is what I would rate this place!