This Family Dollar location DOES NOT follow corporate polices and guidelines that are provided on Family Dollars website as of December 2017. Their guidelines state that any Family Dollar will accept returns with a receiot from any family dollar location. The store clerk, the assistant manager, and the manager refused to accept a return of an item that was purchased earlier tbat day and the item was not even open. Their reasoning was it was bought from another location. Yet, corporate guidelines state that it doesnt matter which location its bought from. Then you are unable to reach someone at corporate. Was on phone, on hold for about 45 minutes then just disconnected. TWICE! Family dollar has gone down hill the past several years. Their businesseses in the Des Moines locations has considerably went totally down the tubes compared to what they were when originally started. Their customer service, cleanliness, customer satisfaction is not good or applaudable at the majority of their locations on south, north, and east side of Des Moines, Iowa. read more