This was one of the most frustrating insurance experiences I have ever had…read more Kris Jackson at ProStar provided incorrect information and showed a complete lack of ownership during an already stressful situation. I was told my assigned agent was out of office for the holiday and that nothing could be done. However, that agent's voicemail clearly stated to press 1 to be connected to another agent, which I did. The alternate agent immediately confirmed that what Kris told me was incorrect. From there, I was forced to do the work myself. I personally called the policy department to remove our totaled vehicle from the policy. The representative I spoke with even stated that this was the agent's responsibility, but since it was not being handled, they would take care of it for me. That should never happen. When you are dealing with a total loss, you should not have to fact check your agent, chase down departments, and resolve issues on your own. I do not recommend ProStar if you are involved in an accident. Be prepared to handle everything yourself, because this office will not proactively help you. I dropped ProStar immediately after this experience. For comparison, I switched to Robert Pfarr at Allstate and the difference is night and day in terms of customer care, responsiveness, and knowledge. His team has been wonderful. I would not recommend ProStar to anyone, even as a last resort.

Anthony Schulz in particular is absolutely worthless and if I were Prostar Insurance, I would have…read morethis man fired immediately! I am a real estate investor and own properties across multiple states. I deal with dozens of insurance companies and this place takes the cake. This is the worst insurance company I have ever dealt with by far lol. I am absolutely flabbergasted that this place has as many 5 star reviews as it does. Anthony doesn't answer calls, doesn't reach out to lenders to get escrow insurance payments, doesn't return calls, takes days if not weeks to respond to emails, tells me that he can't get payment from my lender but tells me we have time because Safeco isn't cancelling policies because of the fires, then lets my policies cancel, doesn't tell me anything, doesn't inform me of the cancellations, doesn't let me know it's pending cancellation, then I start getting collection agencies calling me from Safeco. This is absolutely unacceptable for clients!! Anthony has wasted my time and money and continues to do so. Stay away from this place! You have been warned!!

I am very disappointed with my experience. When I first signed up with Jessica Wilson at Ryan…read moreCarlson American Family Insurance, I was told I would receive a discount if I paid my policy in full, which I did using my credit card over the phone. What was not disclosed was that I also needed to have a bank account on file for autopay in order to avoid extra fees. A month later, I received an email saying I still had a balance because of this hidden requirement. This was never communicated upfront, and I only found out after being charged unnecessarily. I have never had an agent do this before. Now I have to spend my own time fixing something that should not have happened in the first place. While the agent said she can remove the fee, the lack of transparency and the hassle it has caused me is unacceptable. I had hoped to be a long-term customer, as I was with my American Family agent back in Minnesota, but after this experience I will be switching agents when my policy is up. Very disappointing and frustrating. I cannot recommend this agency.

I've been with this company for years all because of Heather Riley! She is outstanding!! She's…read morealways available to help me with anything and is easy to work with! I highly recommend this company and especially her as your agent! Cheers, Lacey McHone

I have been a client of Sea Mountain for over 20 years. In that time they have provided absolutely…read morestellar service throughout in a very professional and personable way. Special mention should be made of Cathy Elliot and her staff, including Nate Hopper. Cathy is extremely organized and responsive. She has repeatedly gone out of her way to find us policies that suit our family and our circumstances. She is also very warm and empathetic. Highly recommended!!

Jordan Hopper at Sea-Mountain is the best adviser in the insurance industry! He knows exactly what…read morewe need and what coverage we need to adjust with our growing family. We will be Sea-Mountain customers for life.

During the time I've been with the Gowin Agency, they have treated me with great care and superb…read moreprofessionalism. Unfortunately, a tree limb fell on my vintage Airstream trailer while I was on a road trip but Bill and his staff handled the claim with precision and warp speed. The repairs were approved and everything was rectified to my satisfaction. The Gowin Agency has earned my full recommendation.

Richie and Bill are amazing and I would highly recommend. Unlike other insurance companies, Richie…read moreand Bill took the time to get me a policy that fit my needs - and explain every aspect of it. As a first time home buyer I had endless questions about our policy but they were always there to answer my phone calls / emails and respond with helpful information based on their extensive experience. They are the kindest people to work with. Thank you Richie & Bill!!

Mr. Pepelnjak is the lead, but his staff is just as excellent and easy to work with. I think it's…read morebeen about ten years that my wife and I have been with them and they are always responsive to our requests.

I moved my homeowners and car insurance with the Pepelnjak State Farm and can't be happier with…read moreeverything they have done. Not only did they end up saving me money on the move but they have also gone out of their way to help out when it was needed. I would highly suggest anyone looking to move to go with Pepelnjak State Farm.

The team at Venture Life & Health has been so great at responding! They consulted me on medical…read moreplans about a year ago and I recently had an issue with auto pay. Was not expecting their response time to be so quick but we got the issue resolved in 15 minutes from me hitting send on my first email. Great service, great response time. Happy to have Venture as my insurance agent.

Let me share my multiple issues with this agency. I'm a pretty patient business owner, but…read moreextremely busy. The one thing I require with any service is that I'm able to setup Auto-draft payments. I purchased three types of insurance policies Health, Dental, and Disability. I explained this to Sam Strok and his office manager Erika when I purchased all three policies. I completed paperwork for both the Dental and Disability policies and Sam's office didn't turn it in nor let me know when the policies went unpaid. The dental and disability policies were purchased at the same time, a year after the health. Two months after purchasing these two policies I contacted Sam because an employee was having numerous problems. This is when I learned that the employee's adult child didn't have dental coverage because Sam gave me bad advice (although he knew the ages of both children, he advised me that both children were covered for dental under the dependent's health coverage even though one was older than 19). Two months later when I contacted his office to find out how to make a policy change, to remove an employee, I learned that the policy was in process to lapse for non-payment. His office had never turned in the auto-draft payment paperwork. The only correspondence I received from the dental insurance company had gone to my spam email. Sam's Office never contacted me to let me know that payment had not been made for six months. At this point I asked Erika to check on the disability policy because I had been unsuccessful logging into their site. Every month I received a "statement" which was a link to login to their site, but no matter what I did I couldn't seem to get logged in with the information available to me. Erika did not respond until I contacted her again 2 months later. At this point she informs me that payment is due for the full 8 months because again she hadn't turned in the auto draft paperwork and no one contacted me to advise me of the nonpayment status (I worked in insurance for several years, insurance agents receive notices every month when one of their policies is lapsing or cancelling). Instead of me getting angry, I provided them with constructive feedback, that I was disappointed in how things had been handled and that I was used to a full service agent - which is what their website suggests on the About Us page. Instead of apologizing or taking any responsibility whatsoever, Sam Strok fired us as a client. He claims they don't handle payment options, however, they accepted the payment auto-draft forms so they should have ensured they were submitted otherwise should have had me submit them directly. I find the management of his office sloppy and his response very unprofessional. Thankfully, I was already in the market to replace this business relationship.

Andy has done an absolutely WONDERFUL job as my insurance agent. First of all, he was able to…read moredouble my coverage that I was getting with State Farm with paying the same overall rates for both homeowner and car. Second, he was able to walk me through a "sticky" situation a year or so before I switched to him with my then landlord. He wasn't even my insurance agent at the time, but was able to provide me with the advice necessary to come to the best possible outcome when I wasn't sure what to do. Overall, Andy is VERY responsive every time I need to get in touch with him and is always there when I need him, just like a great insurance agent should be.

Andy was extremely helpful in providing me with information and advice needed to make a decision in…read moremy first auto-insurance-purchasing experience. I went into the process completely unaware of the terms and meanings of each sort of coverage, and he very patiently and knowledgably explained the details. He also plugged in numbers that gave me different amounts of coverage to see the different price points, and compared the average amounts with his own recommendations of what he would do given my personal circumstances to get the most "bang for my buck." He emailed me complete breakdowns of each plan we discussed, then followed up about a week after to make sure I was satisfied. I very highly recommend Andy for any of your insurance needs.

I've recently received the following phone message from my State Farm Insurance carrier, telling me…read moreState Farm was not going to renew my homeowners' policy. (Not my agent, his assistant.) "The reason for the non-renewal is just basic claim activity. I know there's two claims in 2022 neither of them out any amount, but we're looking at frequency here, so they still count as two homeowners' claims, you know within the past year or so. So, the underwriting team has decided to non-renew the homeowner's policy, you have until June 29th." I was a bit confused because this was the only two inquiries since 2017 when we started our policy coverage. I called the Washington Insurance Commission to help me understand what just happened. The representative was very helpful. She explained that when you have a question to see if something is covered, do not go to your Home Insurance first, ask the Insurance commission. Some insurance companies base renewability on activity not just claims and State Farm is one of them. The representative advised I might consider a brokerage to solve the issue I'm in right now. I went to Yelp, read the reviews and I called Westphal Insurance and I was not disappointed. Julie is great. I was so worried about not having coverage and she just started working on it immediately and I am so grateful to have found them. Julie gave me comprehensive solutions and educated us on the coverage options we do have. As scary as it got, we are all so grateful and relieved.

Jeff and Trish have taken great care of my family's insurance needs, and are always responsive and…read moregoing above and beyond. Highly recommend giving them a call!