I think I was just as taken with the lovely Director of the store (Nicole Byrne) as I was with the…read moreclothes, to be honest. When you come across shop staff who are friendly but not pushy, you tend to remember them. And be grateful. Sure, there were lots of lovely maxi dresses (her window display featuring some really striking, stripey maxis was what caught my attention in the first place), and the shop stocks labels like Talulah, MinkPink, Miss Cherry etc. Think dresses perfect for a Brisbane lass wanting to look cool and stay fresh in the debilitating humidity. (Basically - light, floaty and not at all restrictive). But what I thought was a really lovely touch were the cellophane-wrapped, home made shortbread biscuits Nicole gave me, which she told me were little pre-Xmas gifts she was giving out to customers. And I didn't even buy anything! Also look out for the jewellery she imports from New York - by a label called Kenneth. It apparently sells out the minute it comes in (I tried on a really amazing gold chain choker - kinda urban, kinda rock-chick and like nothing I'd seen during any of my shopping explorations).

My new favourite shop! Has a variety of amazing clothes at all different prices so there's really…read moresomething for everyone. Everything had a certain elegance to it. I wanted it all! The customer service was superb. The owner was so friendly and helpful. I will definitely be back!

I absolutely love shopping at Zegna, there's nowhere quite like it in the city. From the moment you…read moreenter the friendly staff make you feel welcome and cater to whatever is required. The staff go above and beyond offering beverages and just being genuinely interested in what the customer has to say. The store is absolutely huge, especially by Brisbane standards. The clothes are always of the current season, and absolutely amazing. Everything is well cut, trendy and made with the finest materials. If I only had to choose one brand to buy from forever it'd probably be Zegna. The store follows the design philosophy of most Zegna stores and is quite a nice space to be in. Finally I'd like to give a shoutout to the family SA Ruby. She is absolutely amazing, she's extremely knowledgeable, friendly, funny and honest. Ermenegildo Zegna is an extremely fun place to shop, so if you're ever in the city and low on endorphins, make sure to stop by!

Untrustworthy and abusive customer service. I was refused an…read morein-store exchange for a dress with tags and receipt simply because it was bought online paid via PayPal even though it was bought a few days earlier. I was then forced to attempt an online exchange, where they tried to charge me an additional fee. After I complained, I was passed between multiple AI agents for weeks, repeatedly answering pointless questions, only to be told after 20 days that the issue would be escalated to a human. No human ever replied. By the time I opened a PayPal dispute, I was told it was too late to appeal due to the delays they caused. This feels deliberately obstructive and designed to make customers give up. I won't shop here again

Do not buy from this store online. I paid for an item nearly 3 weeks ago and still have not…read morereceived it. I have tried 'contact us' through their online portal 8-10 times and keep getting fobbed off. I have provided them with screenshots of my order, invoice, order number, proof of payment and I keep getting a response that there is 'no order associated with my account?'. However, they have my money????? I actually thought Cue / Veronika Maine were reputable providers. Its theft and I'm on the brink of making a formal complaint to the Consumer ombudsman. This is incredibly frustrating and disappointing.