Terrible customer service. 4+ year customer disconnected without notice because they use the…read more"leaves on trees" excuse when they no longer want to provide service. Very unfortunate they are the only resource available. They certainly don't appear interested in expanding or solving infrastructure issues for existing customers.

What an ongoing disappointment of an inept Company who is unable to provide internet service to the…read morecommunity. The Company states that they had to "disconnect" service to loyal customers (residents) because "their signal is being blocked by leaves on the trees". We can only hope that a new and competent Internet Service Provider will takeover and provide the excellent service that our residents and businesses deserve.

Great service! One stop shop for my internet needs, Direct TV, computer repair and cracked smart…read morephone repair!

The actual service is great, once you get your dis mounted. Providing DCB a place to put there…read moredish was left up to me since I did have a clear path to their tower by mounting it on a tree. I mounted a pipe on a big rock on the shore, which I hope survives the ice. I was not told they had a lift that they brought to my neighbors and went way up in a tree and mounted theirs. This would have been a better option for us. This is our only complaint. Service is great. Ability to put in winter mode is great. Best we switch out Verison phones to internet mode and dropped a land line.

If I could post 0 stars I would. This service can not possibly get any worse. Tonight it has gone…read moreout about 15 times for about 3-6 minutes each time. Impossible to watch TV. When you call to report a problem the only thing their useless people do is say to restart your router. Last week we called technical support and was told there was no problem on there end and we need a new router. 4 days later they send out a notice that they have been experiencing major outage problems for over 4 days, yet the jerks at tech support we're not aware of it! If you call with a problem, they tell you they will expedite it, and then it takes 3-5 days before they call back! They don't care that people need the internet to do their jobs. The only reason they are still in business is because there are no other options! Their value is crap because we pay for crappy service that is ALWAYS going out!

The speed I am paying for Is not a reality and they say…read morethat I should have known I would get lower speeds. They suggested I pay more and upgrade

Absolutely horrible customer service. Trying to help my 84 yo mother get her bill corrected and…read morethey transfer me, place me on hold for up to an hour, then disconnect. This has happened over and over again. Once they told me to go to the local store, which is 110 miles away.

If possible to give 0 stars I would! 1 week w/o internet. And I depend on it to work. I am mad at…read moreAstrea https://www.facebook.com/AstreaConnect?mibextid=ZbWKwL ! The tech did not even call yet! And my problem is listed as "high priority" to them. Since I need ethernet connection to work with video calls satellite is not an option. If I were you I would NEVER choose Astrea Internet as your service provider (Yes, I am in a campaign against them!). Any suggestions of service in the Kekoskee area of Mayville?

Had all kinds of billing issues in the past especially if you upgrade or downgrade your service…read more Every few months there are outages that last an entire day. They did poor work running wires and cable to.other rooms. Customer service is poor. One day I called at 5:15 pm.. Sat on hold until a few minutes after 6 to be told customer service is now closed call back tomorrow. A couple times on a Friday I called to pay my bill over the phone. I was told there was a staff meeting to call back later. Cable service is alright. Internet has outages once in a while but when it's up, its does the job. I attached pictures of how they installed the cable. They've been promising for four years to straighten this out.. but I guess they would rather have techs do a service call in the middle of winter and 2 feet of snow to change frozen splitters

Unfortunately, I have no access to DSL up here in this neck of the woods. ...NNEX is my isp…read moreprovider. Some days, like today, connection problems are beyond frustrating. C'mon Verizon; free us from slow downloads and no videos!