Horrible wait times. Too much chatter and know buisness transactions. Very frustrating on a busy…read moreday just trying to do some simple banking. And only two tellars.

Customer service at its best!! I've been coming here forever. How did I forget to checkin and…read morereview it on Yelp?! Everyone is so nice and welcoming here, it could be because they have a great boss. Quami is such a great leader and you can see that his actions follow through to his employees. Sandi is such a sweetheart and full of knowledge about information for small business. When I had my company I went to her for everything! One of the big pluses, if you have your own company, they have a counter. Other institutions, like credit unions, count it all by hand and it takes forever. They will always have a cup of coffee waiting for you, a smile and a lollipop! I like to promote local businesses but this branch is so much better than my local credit union!

This location can be challenging to enter depending on the time of day. Traffic can get heavy at…read moretimes and therefore it makes it difficult to turn into the parking area. Once you enter the location the staff is freindly and helpful.

Drive-thru - yeah if you come during your lunch time. Just bring your lunch with you cause this is…read morethe slowest I mean the slowest drive thru. If you go into that bank practically it's empty.

This is hands down the worst location out of all the branches of Wells Fargo and I think this 27…read moreminute wait with only ONE car ahead of me is the last straw. Either they are slow workers, short staffed by $ people or they hired Ratatouille after his last chef quit his restaurant and decided to work graveyard at Boot Barn.

It's a very slow process it can take up to one hour for a simple deposit, not every motor vehicle…read morecan gro tru drive thru. Sadly I have to be there every month and most of the time it's one teller

The staff was professional, prompt, and helpful. They are always happy to answer any questions…read more This branch is nice as it doesn't have super long lines. Glad to have it in the neighborhood!

Hasn't been working for over a month at this point. Unacceptable for a large bank. Go somewhere…read moreelse.

Walked in Gabby saw me right away she greeted me with a hello which I definitely love asked what…read moreshe could do for me and got it done in a matter of minutes I appreciate you Gabby nice job

Readily available banks and ATMs in Albuquerque might be a huge plus, but this bank charges fee…read moreafter fee for everything they can. Not worth it.

They had me waiting & were trying to postpone me from depositing money so the could try& sale me on…read morea credit card that after half an hour of waiting. I deposited my money in another bank account

You never say to a customer that you never have time to help them specially when drive thrue is…read moredead! Ok sandra costumer service 101!!!!!!!!

This branch is probably the most convenient to me, their location is right off the highway. They…read morehave 2 drive up ATMs in the parking lot, which is why I go there. Wells Fargo isn't my main bank, so I don't use them all the time. They didn't send me my new ATM card so I had to go inside. I hope this was a fluke but the teller took over 15 minutes to issue me $40. He asked a million questions: Why don't you have a new card? Do you know why it didn't come in the mail? What is the last 4 of your social? Do you know what your balance is? Do you know the last time you used your card? What about the last transaction posted to your account? This whole process seemed weird to me and super inconvenient. I gave him my ID, not sure why I would have to know those other questions to pull $40 from my account. I hope this was a fluke for them, but for now I'll stick to Sandia Labs Credit Union.

Today was the worst experience with WF i have been banking with WF for over 10 years and today i…read morewas in the drive thru for 15 min i was next the teller had the nerve to tell me he couldn't help me because he was closed yes i understand it was near closing but i stayed in line i seriously thought he was kidding he said again its 5pm i told him i was in line his response was i guess ill help you but just this one time....SERIOUSLY....where is the customer service. I told him he didn't have to do me any favors said OK bye. This guy must not like his job....just sayin.....so here i come BOA

It took 3 tellers and 15 minutes to cash a $17 dollar check from my own account…read more I don't need this level of paranoia. What, did I look al Al-Qaeda?? Stupid retards.

On Thursday, August 22, at approximately 2.02 pm, I visited the branch on San Mateo and Zuni Road…read moreSE, zip 87108, to renew a matured CD. Staff by the name of Ivan checked me in and I was advised to wait my turn. A good 15 minutes later a female customer, who ONLY spoke SPANISH walked in and was also checked in by Ivan . I waited 25 minutes and was appalled to see the female customer got priority over me. What then is the purpose of checking in to wait one's turn. I was racially profiled and was livid, so I left this branch and went over to the Juan Tabo and Montgomery branch , where I was attended to with courtesy and professionalism. I need to escalate this issue to upper management and deserve an apology.

Just waited 30 mins in the commercial line while they used that window to set up some kids savings…read moreaccount. Totally unacceptable for a business bank, they should do those things at a desk. Seriously looking for a new bank after this one incident. So frustrating.

Horrible service. I was there to take care of business for a client. I'm a lawyer. My request…read more(power of attorney) was apparently unusual. The teller talked to her manager, then walked me over to a banker (?) who was on the phone. Told me to sit. I sat. Banker walked away. After 10 minutes I went back to the teller and said I still needed help. She took me back to my seat and told me to wait. Nada. After another 10 minutes I went back to the teller. I complained that this was getting ridiculous and I felt neglected. Some other teller, in a sing song voice, assured me I wasn't being neglected (but didn't help). Some else said a call was being made. I went back to my seat. After a few minutes banker no. 1 came out and asked with much curiosity if I was waiting for her. I told her I wasn't sure. We went to her cubicle, she made calls to the legal department, then informed me that the Power of Attorney form I got off the bank's webitie was the wrong one. Got a new form, will try again. I forgot, when I first went to the bank, the first person the teller took me to instantly and vigorously told me they could not do what I wanted to do. I mentioned Power of Attorney and she then said, "Oh yeah, we can do that!" Never bothered to find out my purpose or look at my paperwork. So, trust these people with your time and money if you want, I sure wouldn't.