I wish I had seen these reviews instead of just the ones on Google…read more My experience has been exactly the same. Initially, I got a quick response - it's amazing how quickly people respond to get business, and how much slower when you're looking for results. When you call and leave a message, the recording promises a response within thirty minutes and suggests sending an email. I have tried both only to be ignored in two ways. So far I have only gotten responses days later or when I've said that I'll take my business elsewhere. After the second time waiting days for a promised response, I followed through on my own promise and hired someone else. When I shared that with them, they threatened to blacklist me to all the other process servers in the area. Please, don't hire this company, and definitely don't bother with rush service if you do.

Formal Complaint Against Sonoma Legal LLC - Failed Services, Verbal Abuse, and Deceptive Business…read morePractices I hired Sonoma Legal LLC for two critical legal support services: process serving and a skip trace. Neither service was properly completed. The process server was ultimately unable to complete the serve, despite assurances from the company. After weeks of delays and vague updates, I was left scrambling to make alternate arrangements--time and money wasted, and my legal matter delayed because of their failure. The skip trace was even worse. I paid in full, then heard nothing for months. I emailed repeatedly. I called numerous times. Only after aggressively following up did someone respond--and even then, I was told to email again so they could "take care of it." I complied. Nothing happened. To this day, I have not received the skip trace I paid for. The worst part of this experience was the appalling treatment I received when I finally demanded accountability. Brandon Heffelfinger, who appears to run the company, screamed at me over the phone, berating me simply for asking for the service I paid for or a refund. His behavior was aggressive, unprofessional, and completely out of line. When I informed them I had hired someone else to complete the work they failed to do, I was threatened with being blacklisted from other process servers in the area. This kind of conduct is not just unethical--it borders on coercive. Their voicemail says you'll get a call back within thirty minutes. That never happened. Emails are routinely ignored. If you don't chase them down, you'll be ghosted. Sonoma Legal LLC made a difficult legal situation even more stressful. They failed to complete both services, communicated poorly (when at all), and treated me abusively when I voiced concern. I strongly urge others not to do business with this company. They are unreliable, unprofessional, and hostile when held accountable.

James has done a lot of work for me from helping write my new Trust, Durable Power of Attorney, and…read moreWill. He also got all the paperwork done with changing the Title on my house in spite of some problems that came up do to my past mistakes. James is an excellent communicator, and has a great understanding of complex issues that shows up in the work he does. He's patient, efficient and very reasonable! A very nice guy who is a perfectionist!

Great communication! Always got back to me quickly and were so awesome…read more I highly recommend James and Dina.

if you ever need a process server Gotcha Legal Services is the one to do the job for you. Kraig did…read morethe job in one day he works with you.

Excellent experience with Gotcha Legal Services. These guys can find a needle in a haystack! Well…read moreworth the money! Will definitely utilize them again.

The best courier service! He went above and beyond and I am so grateful for him! Thank you so much…read morefor getting the documents to the right person.

Angel responded quickly and was flexible in meeting my needs. He was prompt. He was also kind. I…read morehighly recommend.

Attorneys! Law Firms! - use Gotcha Legal Services! I highly recommend Kraig and his team for…read moreyour process serving needs (CA and out of State), legal support, investigations, etc. No hoops to jump through - just good, quick, personal contact and services. Prompt replies from Gotcha - fast, professional service, all questions answered very timely. No A.I. nor machines to talk to - just fast, personal replies and service. Dependable. Communicative. Check the website - decades of experience, Court approved.

Kraig provided excellent, timely, professional services. He is extremely responsive, patient and…read moreknowledgeable. I would highly recommend his company.

His hours are mistated. He works something like from 6AM to 7Am, and then from 8PM to 9PM. And…read moreonly about 3 days a week. It took forever. He makes frequent extreme typos, getting people's names wrong, crazy sexual profanity autocorrect errors. He gets pissed off that you ask him to correct them, and he didn't even correct them all. I had to turn in the proof of service to the federal Court with a bunch of errors on it. The workplace of one witness told him I'm required to pay them $275 to serve their employee. I provided them both direct cited quotes of the federal laws that say it's $40 to the witness - not to the department. Brandon refused to serve the witness, and still charged me. I should get my $90 back. He also failed to leave the documents with an adult who said they would provide it to the witness, for the other witness. Neither witness got served. Waste of 6 weeks of time, $170, and scheduling depositions with a Court reporter because of Brandon's unprofessionalism.

Branden seemed so helpful at first. After paying him the rush fee and indicating that it was an…read more"emergency ex parte order," the paper's were never even attempted to be served!! He promised the first attempt would be the same night if I got the papers to him that day, I did so but he did not. That night he promised the first attempt would be the next morning. My daughter and I continued to call throughout the day for an update and got no answer. By 4:30 pm he answered, being short and sounded annoyed with us he said he would get updated from the "team" that went out in the morning. Still no answers, then we messaged him trying to say we aren't trying to rush but the papers had to be served by 10:00am and we are worried this did not happen sense we haven't gotten a real update. Finally I spoke with him making him understand that we are now out of time and he seemed so nice, was willing to find a way to make things work, he said he would email me the proof of service or declaration that he couldn't get the person served by 10 or 10:30 pm. When it was passed 11pm I sent a text message saying nothing he promised happened and now my daughters case is in jeopardy and so is my granddaughters safety. He response was so rude, saying if I can stop being rude to him he "MIGHT" send the declaration he promised. Now I'm out of $105.00 and my daughters case is most likely not valid and she will have to do all that work again!! Worst experience of my life!!! This man is so unkind.

Little or no action from SoFastServe. After fee was paid, could not even obtain an invoice. They…read morewere not able to serve the person, even with substitute service.

Not good! I emailed Kelly the documents and paid in April 2018. The court date is May 31, 2018 and…read moreI just found out the documents were not served.