I've been coming to this car wash for a long time and it's always been super easy and convenient…read more Even when it gets busy, they keep everything pretty organized and the line moves a lot quicker than you'd expect. The staff is always helpful too. As long as I have been coming here, I just realized they have an app. Does anybody know what the app is called?

this used to be my go to car wash until recently when my car sustained damages here and the owner,…read moreArmand, and manager, Diego, REFUSED to take responsibility. The car had absolutely NO damage to it prior to entering the car wash. However, when coming out of the car wash, a piece of my car was completely lifted off of the car and bent upwards. After numerous attempts to resolve this matter through communication with the owner (texts, calls) and visits back to the car wash to come to an agreement, he persisted in saying to say my car was "already lifted" in that area and denied ANY responsibility. The owner was also very rude and insinuated we were being dishonest. It is EXTREMELY disappointing that people are dishonest and lack accountability. If I could give negative ratings I would.

Hoy fue mi primera vez usando ese cars wash ! Y I will Definitely be back ! Soon as I arrived I was…read moreguided by the busy and still welcoming employees! Then the waiting area is so nice and clean and pretty cool you see the cars wash thru . Soon as my car was done the gentleman guided me and helped me into my car and asked me if I everything look great and It did ! Good prices:) Puro trabajador ! Y gente amable .

I've brought my newer white Honda Accord here a few times and unfortunately have not been impressed…read morewith the consistency or attention to detail. After my most recent wash, there were still visible dirty areas left behind around the lower panels, wheel well area, and rocker panel area. I also found remaining spots on the paint afterward, including tar residue and bird dropping residue that should have been addressed during the wash. I understand that no car wash will be perfect every time, but when paying for a hand wash, I expect the obvious exterior areas to be checked before the vehicle is returned. The lower panels and splash zones are exactly where dirt builds up, and those areas seemed rushed or overlooked. The staff has been fine, but the final result has not matched what I would expect from a paid hand wash. At this point, I'll likely look elsewhere or use a professional detailer for exterior care because I'm trying to protect the paint on a newer vehicle.

I needed a last minute car detail and Andres was able to accommodate my request…read more He was punctual, courteous and did an amazing job on my car both inside and out. He was the most thorough person I've had to do a detail on my car. He got every single nook and hard to reach place and even cleaned the inside of my glove compartment and storage space under the arm rests!!! He's super detail oriented and not lazy. If you're looking for an excellent car wash/car detail call Andres.

Always attentive and leaving my car looking amazing! I'm a returning customer and I value how…read morecommunicative this company has been with my car needs.

Angel was very kind and helpful explaining the memberships. Always makes the car wash a great…read moreexperience.

Like coming here wash is excellent.Bernice is very kind and helpful when explaining washes and…read moremembership information.

Great Car Wash with Excellent Service!!!…read more Employee are always friendly and service is usually fast. Prices are pretty high but then again, all car wash's are. I must say, this is probably one of the better priced.

I used to go more often when driving Uber & was always satisfied with the work by employees. They…read moretake pride in their work & always work hard.

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

Don't judge this place by the exterior. At first glance, Star Car Wash looks a little sketchy and…read moreunassuming - but that couldn't be further from the truth. This is hands down the most detailed car wash I've ever had. I mean every inch of my car looked touched, cleaned, and cared for. The level of attention they put into the interior and exterior was next-level. My car has honestly never looked this good. What really surprised me? For the quality of work they deliver, they could easily charge more - and I wouldn't blink an eye. It's rare to find a spot that overdelivers like this. If you care about your car and want it looking better than you thought possible, don't hesitate. This place is a hidden gem. Highly, highly recommend.

First time checking them out and i highly recommend them worth the drive for the price and work…read morethey do is awesome

I went in for a detailed interior. I paid $120. I received…read morea basic car wash, & regular shampooed carpets & mats. I could've paid elsewhere $80 for the job I received & I would've had my car waxed too. (Go to the car wash on firestone across the church) They didn't remove my seats to vacuum right.. I had to ask them to vacuum again because they missed spots. I expected the job to be spotless considering they kept my car for 5 hours. I could've gone in & asked for a regular car wash & im sure it would have came out looking the same. First time coming, & definitely my last. Stay away from here.

Either the company page on Yelp is down or these people really don't care about customers reaching…read moreout to them. It a great place. They definitely know what they are doing. But it's difficult to make an appointment here when the number is not up to date. Please address the issue and I will review my post.