I had high hopes for this garage after deciding to move from my long-term garage to support a…read morelocal, independent business. The initial booking process was professional, and I particularly appreciated the honesty when they called me well in advance to correct a mistake on their initial quote. Unfortunately, this positive start did not last. The main issues began on the day of the MOT and service. A misunderstanding over the 8 am appointment time, which was not clarified in the text reminder I received, meant I arrived later than expected. I am happy to own my part in that delay; however, the reaction I received from one of the mechanics was completely unprofessional. Rather than explaining the situation, he was visibly angry, repeatedly checked his watch, and spoke to me in a condescending tone that made me feel incredibly unwelcome. This is not how any customer should be treated. The most significant failure, however, was the complete breakdown in communication later in the day. After approving necessary repairs, I was left waiting for an update. I received no calls at all towards the end of the day. It was only at 5:30 pm, after the reception and workshop staff had apparently gone home, that another employee fortunately thought to check and call me to say my car was still on the ramp and would not be ready. To be left without my car overnight, with no warning whatsoever from the team responsible, is simply unacceptable. The car was ready the next morning, and the final repair work seems fine. However, even the complimentary car wash was symbolic of the lack of care shown--it was a poor effort that failed to remove simple surface dirt. While the reception staff were friendly and the work was eventually completed, the stressful encounter with the mechanic and the shocking lack of end-of-day communication mean I cannot recommend this garage. A business is only as strong as its weakest link, and unfortunately, the disorganisation and unprofessional attitude here overshadowed any positives.

I've been coming here to get my MOT's done on my car for a few years and have to say I've never had…read moreany issues and it's always been a hassle free, easy experience that comes in a lot cheaper than nearby garages. John is a friendly guy and when I was having problems with the electrics on my car on Saturday, I called up and he was more than happy if I ran it down for him to give it a good looking over. Turned out it was a blown fuse that was easily replaced within 10 minutes and with me fully expecting to pay to have it fixed he gave it to me for free and said no probs. This is the sort of great local business still out there and I'll definitely still keep going here for the great service and great MOT's.

Take a deposit for repairs and after excuse after excuse still unable to fix, car removed and…read moregarage refused to refund deposit. CON MEN stay away.

An absolute pleasure to have used this company, very knowledgable and sorted out my electrics on my…read morecar quickly. If I lived nearer i would have them do my servicing and MOT work as well.

Horrible customer service. The worst I've ever come across. promise to do things and don't…read moredeliver. They sell really bad cars. From their google reviews it's a clear pattern of bad customer service We purchased a vehicle over 4 weeks ago and the vehicle still isn't running properly. It is now sitting in their garage for yet another week. No courtesy calls to let us know how it's going and when we can expect it back. I am not sure how they sell any cars when this is how they treat their customers. will never purchase from them again and I highly recommend you don't as well. AVOID at all costs.

I had an MOT with parkside garage and I am very concerned that they have damaged my car when it…read morewent in there was nothing wrong with my air conditioning when it was returned to me my air conditioning was on continously and could not be switched off I rang them and told them about this and as I am an 87 year old have no way of getting to Bolton as my daughter has just died and as it is an old car I have no navigation equipment and I am not at all well they promised to send a mechanic today Thursday 1st July I missed a doctors appointment waiting for them and telephoned them to be told they did not touch it my reply was it was fine before you did the MOT so you must have done something to have caused it to stay on all the time without being being switched on I have spoken to my Solicitor who has told me to get a local garage to fix it and to charge them with the cost and if they dont pay for any repairs to sue them this I intend to do will not recommend them to anyone

Been using this garage for over ten years. Many times I've gone to them with what I thought was a…read morefault and they have diagnosed it as a simple repair and fixed it for free put at very low cost You can trust this garage.

Since my car warranty of 3 years finished I have used this garage for service/MOT etc., I recently…read morehad a problem with my brakes and had to go straight to the garage for help. Although they were busy (they are always busy so that must say a lot) they diagnosed and fixed my problem, even though busy, because they knew it needed fixing there and then. My daughter and husband went to school with the owner Chris so I feel I/We have a lot of trust in this garage and not get ripped off as does happen at dealerships. Even after having a warranty the dealership always said something needed doing which meant at the end of the day I usually was paying for the service/mot which was supposed to be included as part and parcel of the package I bought. Chris and Alan are two of the nicest guys you could ever meet, very friendly and very helpful. Would certainly recommend this garage to anyone.

I recently required the services of a vehicle bodywork repairer after someone reversed into my car…read morewhile it was parked outside my house. Fortunately, those pesky reprobates didn't count on someone witnessing the incident as well as the guilty party driving away without stopping! As such, with the involvement of the Police and my insurer, I have fortunately been in the position to get the work fixed at zero cost to myself... Step-in Lancashire Motor Bodies, saviour of the hour and supplier of some of the best customer service I have ever had the pleasure of receiving. True, I didn't have to shop around as they are the preferred repairer of my insurer, but I have to say that I was a little sceptical on first researching them as there were only a couple of aged reviews on the web (not on Yelp, obviously!) and these weren't exactly glowing. Well, my experience was different. On finding them, tucked away as they are in Salford, but only 30 seconds off Bury New Road, you could be mislead by the exterior of the business premises, as it isn't exactly glamorous, but then again, it is a car bodywork repairer! However, the staff are extremely friendly and helpful. They lead me through the whole process with my insurer, collected my car and delivered a courtesy car which was mine free of charge, phoned me regularly with updates on the work and again when it was finished. They even returned my car, resplendent with new front wing, fully valeted inside and out. I couldn't recommend them highly enough and think they are well worth every one of the 5 stars I'm giving them. I hope you don't require their services, but if you do, they'll look after you (and your car!).

I was concerned about sending my car in as I'd never heard of them but so glad I went for it. If…read moreyou're wondering whether to send your car in don't hesistate. The service was outstanding, excellent job my car went in Wednesday afternoon & was back with me by Friday afternoon, the panel that had been scraped badly looked as smooth, shiny & new as when I first bought the car. Every member of staff was friendly, gave me regular updates & knew what they were talking about. They definitely exceeded my expectations & I would feel very happy sending my car there again.

Just had a full (24000 mile) service done on my 09 reg Clio diesel,£129 inc VAT using genuine…read morerenault parts to keep the warranty valid,Other quotes from local garages in Warrington ranged from £140 PLUS VAT up to £180 Plus VAT. Excellent staff who go the extra mile,They even rang Renault to tell them I was going to be in touch with them regarding some warranty work that needed doing,Pointed out some advisories re low tyre tread and washed my car on top of that! When I got home my 21 yr old son told me he'd forgotten about the MOT on his car,I told him to call WCand they told him to bring it in Sat am to see if they could help! Absolutely outstanding and I would highly recommend to anyone. Cheers, Paul B.

Not the cheapest place for a service or MOT but certainly dead reliable. I know they're a chain of…read moregarages but they do definitely give great service as though they're a family firm. They even attempted to give my husbands van a complementary valet but he's a plasterer so I'm sure you can imagine what a job that was, but the thought was there anyway! They really pulled the stops out to get my mot done and passed on time and I really appreciated it. I've used them personally and my husbands used them for work and we've both said the same, we'd use them again. Not the cheapest as I said but there's a value in them being reliable and we found them to be so.

Always great service, managed to squeeze me in just when I needed help. Always explains what needs…read moreto be done and advises to save money and unnecessary work. And of course the lovely Vickie in the office who is so helpful.

WILL NEVER AGAIN USE THIS GARAGE My car was booked in for a…read moreSaturday (Booked in advance) And was told I will have it back by noon. Was told someone will collect my car around 09.00-09.15. By 10.45 I phoned the garage and was told someone is on the way, about 30 minutes later someone came to collect the car and was told you'll have it back in a couple of hours. (It will be sorted) !!! The phrase "It will be sorted" was used a lot. By around 4pm I phoned the garage to find out where my car was and was told someone will phone you back ! Just after 4pm I got a call from the garage owner informing me they had sent the wrong part (Both n/s & o/s work was being done) one side was ok, the other side was wrong - I will have to put the old part back on... give me 30 minutes and you'll have it back. My car was delivered back to me after 5pm, the mechanic who brought it back said the garage owner will phone you first thing on the Monday morning to "get it sorted" Monday morning came with no phone calls ! Mid morning I phoned the garage, the owner was not in (He was in a meeting) The mechanic said he will try and "Sort it" in the afternoon when a ramp was free, he also said the correct part had come in. After 12 I phoned again, The mechanic said the owner was not in and won't be in today for personal reasons, I will try and get it sorted this afternoon. I told the mechanic I need to know when it will be done, yet again "It Will Be Sorted" was used again. I had things myself to do that day and told the garage I will give it till 3.30pm. Yet again I phoned the garage around 4pm needing to know when (It will get sorted) I was told bring it down next morning (Tuesday) and we will squeeze it in to get the job done "Don't worry it will be sorted" I explained I needed it done as I was going away on the Thursday. Tuesday morning came and I arrived at the garage at 10am, the owner of the garage was in the reception and told me I have just left you a voicemail about an hour ago "Stating he couldn't do it today, they had sent the wrong part (again) ! we will phone you later to arrange to get it done. Frustrated I left and went home, yes there was a message left (30 minutes ago, not an hour- as I was still home an hour ago). At the end of the message the owner added Don't phone us, we will phone you to get it sorted. At around 5pm on Tuesday with no phone calls from the garage I phoned them and was told Bring it down first thing tomorrow (Wednesday) we will get it sorted...... I reminded them again I was away on Thursday so definitely needed it done. Don't worry it will be sorted !!!!! Wednesday morning came I dropped my car at the garage at 08.30. Gave the keys to the owner and told him I need it back by noon (As I had to be somewhere at 01.50pm) - IT WILL BE DONE BY 12 "He said" I got a phone call just before 12, your car is done, I'm just doing the paperwork. It will be ready in 10 minutes. "I was cheeky and asked will I get any discount" for all the inconvenience. Was told 'No' we have had to cancel other jobs to get yours done, it has cost us money she said, it was the suppliers fault !!! OK - No harm in asking anyway. I got to the garage at 12noon, and was told it will be ready in 10 minutes (take a seat whilst you wait)..... and wait..... and wait till eventually it was ready around 12.45pm. WHAT AN EXPERIENCE - NEVER AGAIN - JUST HOPE THE JOB WAS DONE PROPERLY.

I've just spent an hour at this garage, watching a mechanic testing my van for the MOT…read more At all times, the staff were superb - no assuming I knew nothing, no attempts to find things wrong which don't exist and a very friendly, professional attitude. They are equipped for most vehicle work; while I was waiting a floor panel was being welded to a family saloon, with all precautions taken to avoid marking the car interior. I spent the time with the mechanic, but the garage also has a viewing area with coffee available for those who don't want to watch. I would recommend this place to anyone needing any work done on their car or van.

This garage is a just what women need - a gargage that doesn't mess you about or try to diddle you…read moreout of loads of money if you have no car knowledge. I have taken my car there a few times there now to sort out the odd problem and have it MOTed and they've always been really nice and friendly and not in the slightest bit patronising to the little lady!