I had a horrible experience with the folks here. Apparently they have one employee with a drivers…read morelicense that can make deliveries. I deal with herniated discs and bulging discs. My timeline was very precise on when I'd need that mower delivered and they tried to cancel for a whole week. My suggestion would be to have a stand by delivery person that can fill in when problems in the store arise. Do not give a timeline if it can't be met. They had a bunch of excuses and one reason why I should be more understanding but I was the customer and I needed the delivery on the date I was given. I would not recommend this establishment to anyone.

Notes about service.. they require a deposit of $70 to drop mower off for routine service so if you…read morehave someone to take it for you make sure to send money with them. Normal service charge for oil change, plugs, air filter and etc is around $170 Blades & belts will be extra so expect to pay $170 to $300 to have mower serviced. (Service $170, Blades $45 (3), and belt if needed) $50 - $75). I would also note the hour meter when dropping off and picking up. Check oil, also run mower and engage mower deck to make sure thing feels and looks right before leaving.

My Dad was having a problem with his lawn edger and had never been to this repair shop before. They…read morelooked at the edger immediately and fixed it in a matter of minutes. There was no charge for the repair and everyone was very nice. Special thanks to Chris! We will be telling all our friends about these great folks and will be using them again in the future for lawn care maintenance......Special thanks to Chris!

these people have been nothing but nice and are experts at repairing what you need.9-5-2023 I had…read moreto take my riding mower in.It was going forward normally but it was going painfully slow in reverse.You tube offered suggestions but didn't work so I loaded it up and dropped it off around 1pm.They called me at 3pm same day saying it was ready.Very affordable and they do know what they do.It's great knowing there are honest and quality craftsmen out there.I'm a customer for life and will whole heartedly recommend them to everyone I know.THANKS.

Had my zero turn , Hydro motor rebuild. Runs great! Very…read moresatisfied, Will take all my lawn equipment there

Terry and Vicki were very kind and professional. I was seeking someone to fix my self propelled…read morepush mower and found them online. I called and spoke with Terry and he immediately gave me an estimated cost to expect which was very reasonable. I took my mower to him and he repaired it charging me less than he quoted on the phone. Very honest and quick repair! He even showed me features on my mower that I didn't know about. I would recommend them to everyone if I could! Amazing couple doing amazing work!!

I talked to Terry and sent a bunch of Drill bits to him in March 2020. I have not heard back from…read morehim and it has been 9 Months. when we talked he said he would send them back in a week. I'm not sure if something happened or they quit, but beware. I verified that UPS in fact delivered it. Disappointing

Jon Ray is extremely knowledgeable and willing to go that extra mile. He drove all the way to…read moreLucedale to help me with my mower. Is always ready to go the extra mile.

not the same company for years. since the son took it over. sell junk…read moreThe last 2 items I've bought failed in a year, wouldn't replace Not for heavy use,

I run a traveling comercial installation business & needed to rent a pallet jack, over the phone…read morethey said they'd rent me a pallet jack, but I get there and they said they only rent to people who live in Daphne... I'm bringing business to Daphne, and yet it was a very unprofessional experience & made to feel like I was discriminated against based off my location. Definitely makes me look at this community differently. Gentleman was respectful in telling me no, but not professional.

Great service i was moving into the community and found this company to be a great asset for…read morerenting the equipment i needed to get the job completed

Don't waste your time!…read more Called for an appointment on Monday, March 10, 2025, for repair of my dishwasher (not functioning) and oven needed a new light fixture, and was given an appointment for "before 1:00 pm Thursday" (3/13). At just before noon on Thursday I received a voicemail message from Angie at Big Bill's indicating she was enroute to my place for the scheduled appointment and to call back to confirm receipt of her message, and which I did within a minute or so of the missed call receiving the message, leaving a voicemail myself that I had gotten it and was awaiting her arrival. When Angie arrived she asked the problem and I repeated the problem from what we discussed Monday when I made the appointment. And, since she was unable to get the dishwasher out from under the counter I did it for her. After only taking down the data plate information for each appliance Angie said "We'll have to see what he says" (without being more specific who he is) and "I will get back with you tomorrow". At this point several facts should be noted: 1. I tried providing Angie with the data plate information when I made the appointment but was told it was not necessary. 2. Angie left the dishwasher completely pulled out from under the counter when leaving. 3. I never received the promised follow up call after Angie talked with "him" the next day (Friday) as promised. 4. Angie seems to think it's perfectly okay for her to park her service vehicle in such a manner that she is blocking my neighbor's driveway (see attached photo from my security camera). Again, absolutely nothing was done other than taking down the data plate information for both appliances and leaving my dishwasher out from under the counter for me to put back. Because of these facts and circumstances I can't recommend Big Bill's to even change a light bulb.

Don't waste your time or money spent 320 replaced many parts that was not needed lasted a day after…read moretaking three weeksand they were not available had to replace it.

Dennis came out and repaired our dryer on the same day we requested service. The work was done in…read moreunder 30 minutes! And the price was VERY reasonable. Thank you!!

We have had great and dependable service from Appliance tech of Mobile…read more We have used them on more than one call and have always had quick and reliable service from them. We call no one but them for our appliance repair needs. Would recommend them to anyone that needs help with a problem. Honest, reliable and very experienced. We do live in Mobile.