Multiple cars serviced here over the last 10 years. Excellent work, perfect paint match, easily…read moreworked with my insurance!! Would highly recommend to all friends and family!

My car took over 3 months for minor deer damages. It took almost 2 months before they ever ordered…read morethe parts. They lied about being certified to work on Tesla's and Dawn couldn't care less about the inconvenience caused by their incompetence. Steer away from this place! Horrible experience and unresponsive customer service. I finally had to show up in person because they wouldn't return calls!

worst experience I've ever had. I looked up mechanics around me and read good reviews. they must…read morehave had family write these reviews... even my insurance warned me about them but they already had my car and I like to give people a chance because they seemed helpful when I walked in. they didn't answer one phone call, had to come in to talk to them for updates. it was always a different story to why they didn't have my car done or parts in. we paid for 4 tires they forgot to put the 4th one on. I took the car back in because it was making a weird noise still and apparently that is what it was. my car is still making noises but we are taking it somewhere else because we just don't want to deal with them anymore.

Polite staff, and good service! My car was repaired with…read morecare and courtesy. The customer lounge was very comfortable.

After I hit a deer with my car, I was heartbroken -- the front end was in rough shape, and I had no…read moreidea what to expect just moving back to the area. A friend recommended Prime Collision, and I'm so glad I chose them. From the start, Tom and Susan were incredible. Tom explained exactly what needed to be done and kept me informed throughout the process. Susan took care of all the paperwork and made everything feel easy and stress-free. She even took the time to wait for me to arrive to pick up my vehicle after they had closed for the day. Not only did they do an amazing job -- my car looks brand new again -- but they actually finished the repair two days earlier than they originally quoted. That kind of efficiency and care is rare these days! I highly recommend Prime Collision to anyone needing auto body work. Thank you, Tom and Susan, for going above and beyond! Debbie Confer

Our business has used Donella's for years. Never anything less than satisfactory work. They may…read morehave your automobile for a little longer than you wish but it's a small, family-oriented shop that focuses on quality while maintaining the quantity the best they can. Too often general public doesn't understand a job they can't perform themselves so they skew it with ignorance. If you can drop your car for the time they need it and let them focus without stress calling every day, you will be impressed. Sweet and simple.

Unsatisfactory---Repairs done recently had my car 3 wks for $3k in body work-never did line finish…read morethe job to my satisfaction-after number of calls & dropping car there I gave up! I would not recommend this repair shop. After the fact sharing my experience with others am finding out similar experiences. I would never use Donell's again nor would I recommend this repair shop.

It took 5 days to get an appointment for the appraisal for the driver's side front fender and…read moremirror. It took another 6 days to get the appointment for the repairs. When we took it in, we asked how long they anticipated the repairs to take. They said they'd know more once they took the car apart, but probably a few days. Several days later, they gave us yesterday's date, or 2 weeks from the date the car was taken there. Last week, I got an automated call saying the car was being put back together, and it would be "some time next week". Friday, I got emails that an alignment and oil change were being done. I called around 9 yesterday morning and was told the car wasn't back yet, and that they would still have to check everything , but we would be getting the car back later in the day. We called around 3:30, and they said they still didn't have the car, but that we WOULD get it today, July 1st. We called around 11:30 today, and was told it would be ready by 2. Now, at 3, it still isn't ready, and they close at 5. There's been NO explanation OR apology as to the delay. IF there were any issues, a little communication is a great thing. We shouldn't have to keep calling past the time they promised they would call US, and getting the run around when we do.

After a front end collision we chose Budd Baer for the work needing down on our suburban. Amazing…read moreservice, communication and they made dealing with the insurance company a breeze! Would not hesitate for them to perform service on a vehicle in the future! Thanks!

My Son is attending school in Washington. His car needed some repairs asap! Mark was able to get…read morethe car and repair it within 24hours! Great service and incredible prices. Very honest about what repairs need to be done and which ones can wait. Thank you Car Care Center! Definitely just found our much needed auto shop! Elaine Martin

From the owner: Car Care Center has been providing superior automotive services at fair prices since 1982. Our…read moremechanical and collision repair shops can meet all of your automotive service needs in one convenient location.Our mission is to help ensure that your vehicle is running safely and efficiently and looking its best!

I had a 2013 VW Passat that had some roof damage. Except for some initial snags with the them not…read moresending me right paperwork at first (rectified via email and fax) and getting the work on the car started (it was around the Thanksgiving holidays) it seemed to all go very well overall. I was very pleased with the repair work and I received the car back ready to go completely detailed inside and out. The biggest challenge for pick up was just trying to make it to the shop after work in time before they close. Ultimately I would bring my car back to them if I had to get more work done. Also I would recommend them to anyone in the South Hills who needs VW-certified collision repair.

So, a few things I'd like everyone to be aware: 1. Bmw535i…read morexdrive competition package accident repair Brought car in and other drivers insurance paid, outside paint only. After repair went to pick up vehicle and both front and rear bumpers had damage, worse than when it was brought in. They repaired both bumpers without explaining what happened, wasting my time. 2. Asked to install new black competition stripes on both sides, bought lower side stripes and they only changed the drivers side. I noticed it and asked where the other one was and they kept it. I asked them to install it as it was included in my price. They did the repair on drivers side. 3. Contacted Kilkeary's strip technician Tim C. Asked to replace a bumper stripS on my 2018 SHELBY GT 350 BU,PER STRIPES ONLY. Washington Ford recommended Kilkeary's so I called them. We agreed on a price to remove and reinstall bumper stripes only ($250). After 3 hours,he couldn't get the bumper off or the glue. He had no Rapid Remover liquid gel to remove the glue but did have a heat gun. He asked me to remove it, which I did and I removed the glue with my own Rapid Remover liquid! He came back and installed the stripes in 1 hour but refused to reduce his price because he still gave me 3 hours OF USELESS REMOVAL! He ONLY DID 1 USEFUL HOUR AND DID MY OWN REMOVAL! It's not my fault he failed! Criminal! I gave him an out by reducing his price but he wouldn't do it! Buyer beware! Check everything!!! I have pictures if you'd like to see them.

Repaired my daughters brand new HRV after it was hit in an accident. Couldn't be happier! Paint…read morematched perfectly and the owner even went to bat for my daughter for OEM parts, as ALLSTATE 's wanted to use aftermarket and USED! parts on a 6 month old,4000 mile vehicle. When she picked it up it was cleaned and looked AWESOME ! Highly recommended !

One of the best people and. Company i know. So.happy I found them. Ryan and his brother take.care…read moreof you from start to finish. The communication is beyond amazing. Their honesty is so refreshing, and is so comforting. I highly recommend them, and they will always be the first I call when it comes to my vehicles.