I bought a pair of loafers from DSW but didn't wear them until a few weeks later - and…read moreunfortunately, they were too big and kept slipping off, which made walking tricky. I decided to try exchanging them for a smaller size and spoke with associate Karen about my situation. She was incredibly helpful and approved a one-time exchange without any hassle. DSW has a huge variety of shoe styles for any occasion, and finding the right loafers isn't always easy - but Karen made it effortless. I've always shopped at DSW, and now I'm even more loyal. Thank you, Karen, and thank you to DSW at Bay Harbour Mall for providing such outstanding customer service!

The worst customer service! I was charged twice for shoes i…read morepicked up. Called customer service and spent several days on phone. Was finally told i would be reimbursed and after 2 weeks with no credit i called again. I was told i was not double charged!!!! My statements showed no credit!! So i was charged twice!!!!!

Flat rate shipping is more of a bargain if you order more than one item. I know that they are…read moretwice as cheap in Paris but I love my new shoes. I never really looked at people's shoes when I was there. I chose these because they can fold flat for packing. I ordered them less than a week ago and paid $5 shipping but this was the only online store that carried light gray Bensimons in the country. I would buy again if they had it in rose or white. It runs small. My canvas flats are comfortable. The Elastiques only became available in America last year. The size and width are perfect but they stapled a returns form with a UPS label to my receipt. Their stock is limited to black, blue, and taupe. These are made in Europe and washable. They came packaged in a branded clear drawstring bag inside a box. One of the strings came off so I can't hang it from a hook but the plastic bag still closes with the remaining string. You can probably get free shipping elsewhere though.

Worst customer service. Shoes came damaged, I sent them back using their provided return label and…read morethey "Never received the shoes". Now out the shoes and the $. Have a better system in place.

Their help is dismal. We were on a waiting list and they let four families go ahead of us w no…read moreapologies. The salesperson was knowledgeable but she disappeared to restock leaving us to finish fitting and checkout on our own. The cashier was missing for ten minutes. The styles are not top of the line or the latest models and their prices are high.

Our favorite shoe store! They have everything from childrens shoes to adult shoes. Great for my…read moreentire family. Brownie points : They had the exact color natives that my son wanted for camp.

This shoe store is really amazing. The Owners, apparently a couple, are informative, patient,…read morehonest and helpful. I will buy all my shoes here.

The real Miriam P story. Miriam P LOST her credit or left it…read morein Texas. She did not come in but a relative of her's demanding to use her credit. She did not loose her money. We found a copy of the credit and honored it when she was in NY. It's so funny how people tell half truths and try to ruin a store's reputation. If you look at her other reviews as I have they are all negative. Miriam some advise for you- If you act like a mench you will be treated like a mench. No one wants to do anything for a customer when they come in with a bad attitude and ridiculous demands.

Wish I can give 0 stars , I was in from out of town and a few months ago made a large purchase that…read morewas delivered to me in texas( like 400 dollars) anyways turn out I returned three pairs, the store said they will give me store credit . Ok fast forward to today, I go in after putting a child's pair of shoes on hold from yesterday and wanted to pay using my store credit. With a lot of attitude the woman said we don't have you in the system as having store credit, when I showed her pictures of my charge card and proof of shopping back she kept making excuse after excuse, and wouldn't honor my store credit, there goes my 450 dollars , will never ever step foot in there AGAIN! Take your business elsewhere!!!!

I ordered online 3 pairs of shoes for my kids. The next day the shoes went on sale. I called them…read moreand they would not give me the sale price. They were not nice about it. They didn't care. Won't be buying from them again.

After going to many stores with my chilodren for shoes, i was recomended to go here and see Yoel to…read morefit my child. It was back to school time and the lines were crazy. Being told that it's a 2 hour wait and a 5 hour wait for Yoel for whatever reason I decided to wait. His knowledge of the shows his demeanor with the children and just the way he was able to handle everything that was happening in the store "He must be an Angel" i said to myself. Sure enough I found out that he is fitting 3 generations of feet already and people traveled for 2 hours just to come in and wait another 5 to be served. needless to say I am now forever indebited to him for his expertize in fitting and knowledge. will and have recomended to all of my friends.

Josh is the man. I bought a suit there a few years ago and over time have had issues with fabric…read moreripping. I'm not a big guy so it was probably an issue with the manufacturer. He always fixed the suit without question. The last time it ripped he said there's obviously an issue with the material and proceeded to make sure I was happy with how he would correct the situation. Very impressed with his professionalism and would definitely continue my patronage there!

The owner is so rude. When I asked for a pair of $175 shoes from the salesperson the owner said…read more"they won't spend that kind of money, I'm not looking." In the words of Julia Roberts, BIG MISTAKE, HUGE! I was with my mother and have never felt so disrespected or discriminated. Do not shop here.

I have been coming here since I was a little girl and I am 28 now. This place is a great place to…read morefind name brands for really low prices. My sister told me that they were having a 50 percent off sale on their activewear so I made it my mission to get to the store over the weekend. The only problem was.. I was working until 430 Sunday. Since work was slow, I was able to leave at 4 and set out from Wantagh LI to inwood. I arrived at 440pm only to find the door to the store locked. The door is a fire door and not see through. The worker stood behind the door telling me the store was closed and I was there telling her the time. I thought that was really inconsiderate and unprofessional. I had to wait for the worker to let someone out just to have a face to face where she still refused to let me in so I walked past her. I couldn't believe they would stop customers from coming into the store 20 minutes before closing. The manager was no help when I expressed my frustration, she asked me if I was her boss. As a long time consumer of this place, disappointment is an understatement and i probably will never be back.