Reasonable turn around time. Good evaluation and recommendations. Will use again for future…read morerepairs.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Update on the iPad Pro Bad Apple failed to repair after replacing the screen leaving dead spots…read more The front camera looks as if it has 1/4" of Vaseline on it. Very fuzzy. So all in all, I gave them a very nice iPad with a bad port and now I have a working port but a bad camera and a bad screen.

I thought I needed about $300 of work and replacement parts to restore my iPhone to full operation…read more Three minutes and $20 solved the problem. This guy is amazing!

I am UNBELIEVABLY grateful for Sean and Thomas. Lifesavers! Sean was able to come out to my home…read moresame day and solved my PC issue in less than an hour. I can't thank him enough!! If you have a problem with your PC don't hesitate to call these guys. super friendly and professional.

Highly recommend Thomas and his team. Very knowledgeable, professional, and customer-service…read morefocused.

was going to best buy so i can get my computer serviced, wanted to charge me $180 for a factory…read morereset and would have to wait 2 days to get it back (i want to sell the computer) I called FrakTech and they were able to squeeze me in last minute for a much better price. Took my computer in and only took 40ish minutes to get it back. Owner was very nice and helpful. If i'm ever going back to gaming pcs, i'd definitely call frak tech for my next build!

They were very helpful with my Amazon return, now I can easily scan and drop off without waiting in…read moreline, thanks ups!!

Staff is great at this location. I have used it for notary services, shipping packages, scanning…read moredocuments and last but not least returning Amazon packages. I love this new location. I go here over the Stanwood store I used to go too. It's easy to get to inside Safeway.

Came in and completely explained our anti virus protection and will save us $250 while providing…read morethe needed protection. Also, got my wife's email tweaked to where she can save her old email. The guy is worth what he charges and then some. Here is an update: Peter is a very cordial guy but you have to be very careful because he charges by the minute for casual converation that he considers "educatIon". If you retain him, lay out EXACTLY what you want and have him do just that. I regret saying he is worth what he charged. My mistake.

I had a password problem with Microsoft login screen and Peter had a workaround . He explained…read moreabout passwords and passkeys and how to use them to protect your information. I learned alot from talking to Peter and will highly recommend him to anyone with tech troubles. Very courteous and kind and thoughtful.

I called at 4:45 asking if they had time for me to bring my Wii in for them to look at - it turns…read moreon and works but won't read a disk. From a quick google search it seems like the disk drive/laser needs to be cleaned or replaced. Got there around 5:30 and was told it would be $120 for a diagnostic, I said your website says you offer free diagnostic, and he said not for this one because he would need to "plug it into the tv and all." Not sure what game consoles don't require you to plug them into the tv but pretty sure that's standard... I will try another location, but either very misleading advertising or very lazy employee.

My phone stopped working this morning. I needed it desperately for work. I took my phone here. Not…read moreonly were they able to fix it but customer service was amazing. Zion & Chase helped me and were knowledgeable and great. I'd absolutely recommend them!