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    Featherlight Guitars

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    2 months ago

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    James Hood Guitar Repair

    James Hood Guitar Repair

    4.4
    (137 reviews)
    $$

    This was my first time using the shop, and I was really looking forward to it, especially after…read morehearing so many positive reviews. I brought in my Taylor K24ce, and I also left my Taylor GS Mini that day for a neck reset. At drop-off, the front desk tech assured me the low E buzz on the K24ce would be addressed and handled as part of the standard setup. Both guitars stayed with them for nearly two weeks. I called a few times since I wasn't getting updates, and eventually was told both were ready for pickup. After driving 30 miles, I tested them in the shop. The GS Mini was done well--I could see an improvement in the neck, and I appreciated that. But when I took out my K24ce, it wasn't tuned or wiped down properly. After I tuned it, the exact same low E buzz was still there. How could that go unnoticed, I wondered--had the guitar been played after it was tuned, they would have then noticed the buzz and should have informed me by email, rather than having me come all the way down. I mentioned it to the owner, and he took the guitar to the back for about 10 minutes. When he returned, he told me that if I wanted to leave it, I'd need to pay another $90 for a deeper inspection, since it might be a more technical issue. The tech who reassured me at drop-off was right there but didn't say a word. It was close to the end of working hours, so I figured James would just have me leave it at no cost. When he didn't, I didn't feel comfortable leaving it again. I really expected a more thorough check right then or at least a suggestion to leave it at no cost. After all, I 100% mentioned the buzz to the tech at drop-off. In the end, my K24ce is my primary instrument--it's the one I rely on most--while the GS Mini is just a backup. I ended up paying close to $400 for both the setup and the neck reset. The GS Mini was done well, but the whole experience left me feeling like I spent $400 just to fix a $600 GS Mini, while my main guitar's issue was never resolved. Considering all the time, effort, cost, and travel, I really expected a full assessment and clearer communication before it was marked complete. I've attached a video so you can hear the buzz yourself.

    Never again. I…read morebrought in two guitars for simple setups Eight weeks later, still didn't have them back. Completely unacceptable. The most frustrating part was the lack of communication. I repeatedly had to call and chase them down just to get a status update. At no point did they proactively contact me to explain the delays. If your shop can't handle the workload, stop taking in new jobs. Keeping customers waiting for two months for a basic setup while providing little to no communication is simply bad business. To make matters worse, after waiting two-months, one of the guitars wasn't setup at all. It had severe fret buzz, and it was worse than before I took it in. Ugh. Never again. This place is atrocious.

    Featherlight Guitars - musicinstrumentservices - Updated July 2026

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