I ordered a couple of silk scarves online from India and Thailand. They were delivered by FEDEX. These FEDEX b******s wanted to charge me extra to have this redirected to a business address as they could not guarantee a delivery time (I am not home during the day). I thought to heck with this, I'd drive to their location in Mississauga/Brampton. This was like a scene out of a sci-fi movie. It was in the barren wastelands north of the airport, wide, open areas, tree-less, in between these massive American courier companies ... and then ... you arrive at the "facility". High-security facility, like walking on to the set of a sci-fi movie. Kind of airport on steroids vibe. They had my parcels and that's all I cared about. I was not going to give this company the pleasure of extra $'s to "transfer" to another address. These courier companies have people by the balls (excuse my language). read more

When you absolutely, positively need to be screwed over--count on Federal Excess. I think I have discovered their latest scam. I have been receiving shipments for years, they call me for payment of duties and taxes whenever I have a package coming into the country. Fine. Suddenly only a week after my last imported shipment, on a rush shipment that I paid for the fastest express service, it gets stopped at the depot. The claim is that it's a "Clearance Delay". Tracking shows this notice: "Detailed broker information is required. Importer must provide a power of attorney (POA) form letter authorizing Fedex/Broker to clear shipment." Meanwhile, I had been preparing for this incoming shipment by calling Fedex every two hours to see if they were ready to accept my credit card payment as usual. Not today... According to a major customs broker, this is how Fedex scams you into clearing all your packages through their service instead of an outside broker. It also ensured I lost a substantial sale. Meanwhile, my package sits only a short drive away from me, but I can't get it. Until when? Obviously until I cave to their one-sided terms. I have a new motto for Fedex: "Fedex--your Sales Prevention Department". read more

I'm not sure if this is an entirely fair review to write, but I think these people are basically cheats! My cuz sent me 5 bags of coffee beans (gift) from Portland, OR at the end of JUNE. He paid $100 for shipping. And just a coupla days ago, I get this bill in the mail stating that I owe them money for HST, "Advancement Fee", and HST for the Fee. I call FedEx to ask them about this strange after-the-fact bullshit bill and they claim that it was a Canada Borders Services issues and pass me their phone number. I knew that didn't sound right as the bill CLEARLY states "Advancement Fee", etc. I speak to CBSA and they said they have nothing to do with this bill and that coffee is not a taxable product. If you charge the receiver upon delivery, that's one thing. However, if you send them a letter, months later, don't expect anyone to pay up! You were paid $100 already, now buzz off!!! read more

LET ME CLARIFY - I am not sure which branch the delivery driver worked from so choosing the closest FedEx branch to my apartment. Our intercom in our very new building is not working yet and it has been a hassle to receive packages. This time we left a note and asked the delivery companies to call us upon arrival. We tried this before with another company which didn't work so I assumed again, we could have issues. The great news is that FedEx, UPS and Canada Post all called when the arrived.... so kudos to all 3 of them!!!, read more

FedEx decided to drive down my street yesterday, drop off my package at someone else's house or not drop off my package off at all, and tell me on my tracking page that it's been "delivered". a) my house address is right at the street. b) WHO HAS MY PACKAGE! I am never using them again. I was upset before this even happened with all the S*** that went down in Vancouver before I moved back to Mississauga. I just hope I can get all my stuff... read more

Absolutely discussed with this branch and Fedex as a whole. Trying to send Christmas goods as a return back to NJ. They held the package in customs for 2 weeks with no reason why, no phone call and after a combined 3 hours of phone calls to them to find out why they were held, no one had an answer. The goods were supposedly returned to us but when we got home, no goods were there! Now we are trying to track down our returned goods valued at $1600 but are just being passed from one person to another! My advise: ship your goods with anyone else other than fedex! read more

Shipped my Swann camera throw Canada post with their return label inside. Never got my camera back. No update on the status of Return merchandise authorization (RMA). Lost my cameras.It's been 4 months. No clue what the warehouse do with the return products. U170816355007 read more

Worst company ever, completely disgusted in them. They damaged my bag and the contents inside of it and would not take responsibility or actions to replace it. Super disappointed in their customer service approach, i do not suggest that anyone uses this garbage company. Go to UPS they have already done amazing for me! read more

This review is for Fedex as a whole - I received a delivery notice for a package being delivered to my apartment. I tried to have the package redirected to my work address - something that I have never had an problem with when dealing with UPS. According to Fedex, there would be an $11.00 redirect fee - that catch was that it would be charged back to the person who sent me the package - there was no way for me to pay the fee myself/have it delivered COD. There was only one location where the package would be held for pick up - fully 40 minutes from my home address (the work address was much closer by the way). There was no provision for having the package available for pickup at any of the three locations that would have been more convenient for me. In short, even though I was willing to pay for delivery, suggested three other pickup options, and even suggested that they just leave the package at my door, FED EX was unwilling to work with me to find a solution. Terrible customer service - I will never use their service knowing that it will create a huge inconvenience for the recipient. read more