I've been getting packages delivered here for awhile. The address isn't complete on Amazon so I put…read moretheir address on Amazon to get my packages without them holding them due to incomplete address on Amazon. I go to pick up my packages and they charge me $5 per package because I didn't have an point of access. Delivery charge was unexpected from UPS. SMH!!!!

These folks are fantastic! In stark contrast to the United Parcel Service, this UPS Store is…read morelocally owned and service-oriented -- a favorable and welcome compensation for all that UPS lacks. This UPS Store is right about everything wrong with UPS. With friendly employees and being conveniently located, several work-related roles combine with personal purchases to make multi-package pickup simple in one place with one stop.

I've never had issues here before but.... Called on Sunday to arrange a print job for Monday…read moremorning only to drive-in and find out that the print shop is closed and will not open until tomorrow.

Joe, the manager, and his entire staff are awesome. They helped me with a really large, difficult…read moreorder and could not have been more focused, helpful or nice. They are terrific and the store is big and clean and full. Great place.

I brought my computer in because it would not turn on. I was given an honest and reasonable…read moreassessment. When I picked up my computer there were no hidden fees and it now works perfectly

Terrible customer service! They told me on the phone to bring my printer over with my laptop and…read morethey could help me set it up. I figured they would charge a reasonable price since it would take them less than 10 minutes because I already installed the ink. When I got their they acted like they didn't speak to me on the phone and then said it would be $100 dollars for a 10 Minute job smh. Use a different company..... On top of everything they were really rude, no customer service skills at all....

Very professional and done exactly what they said they was going to do. In a timely matter..read more

Worst customer service experience ever. James, one of the managers, came off with a very disruptive…read moretone and insulted myself as well as my peers when attempting to solve solutions to the order. He even asked if I "could read" when going through the catalog. James obviously cannot stay level in his position and does a terrible job of controlling his emotions. The other manager was very cooperative (didn't get a name) and understanding of the situation. She is working on the solution and kept a level head. However, I would not recommend them and to go anywhere else but cotton cargo.

I visited the store 9/3/25 with a insurance claim from T-Mobile for a screen replacement on my…read morephone. I was told that it would take about a hour for the repair. I came back after a hour and was told the phone was smoking and that some how the battery had been punctured. I had to leave my phone overnight until a new battery was brought in from Houston. I arrived on 9/4 and received the phone but the new screen was not installed correctly or it did not agree with the frame on the phone. I gave the employee back my phone and she happily suggested changing out the frame for free. After everything was finished the phone looked and is currently operating like new. I appreciate the employees for making this unfortunate situation right and fixing my phone the correct way. Sometimes its ok to not get angry with people and to stay calm so we both can come to a solution to the problem. It was an inconvenience to not have my phone originally but I'm thankful everything turned out to be fine and I'm thankful for the employees that were involved in my specific repair.

Hello my name is Chloé Jefferson Saturday 6/15 I visited…read moreone of your stores in Beaumont to to get my VW atlas battery changed. When I got them I was greeted everything was great until it was time to change my battery I could tell she was about confused and struggled to get the battery but I took it as it being hot I would think you would employ or train qualified people. After about 20-30 ins she asked me to try my car. When I tried nothing. She said maybe she didn't tightened anything. By the time I knew something was wrong so I called my husband to meet me at the store. About another 20-30 mins she asked me try again. Again nothing. She explained she needed to go watch a video this was the time I knew something was not right. My husband asked for a supervisor to which she did not want to get one stating they pull be in Tuesday but after a bit of a back and forth one was finally called. Once the commercial supervisor arrived he explained that it was not properly placed in the car it was a few steps that was missed. After another 20-30 mins he tried by that time the car still did not work resulting in me having to tow it to the dealership. Today 6/17 I spoke to the dealership and my ECM was fried. This is the brains of my car to which your unqualified employee destroyed.

very helpful people, really down to earth. I needed help finding some parts and they knew exactly…read morewhat I needed, they even gave me some free parts. Excellent place, I recommend it

They have repaired my cell phone and laptop or more than one occasion! Quick service, reasonable…read moreprices, and great customer service!

Stay away from this place. Recently I had them build a PC for me. During the process I was quoted a…read moreprice over the phone by one employee. When I went to pick it up, I was charged a different price. After bringing up the issue, I was told they would honor my quote and refund the difference. That never happened. After multiple attempts and calls, I still have not received anything. So please make this your last choice. Look for a video soon coming on social media.

These guys are great. Walk in service and I was well taken care of. BestBuy had a long wait and…read moreeven had to schedule a reservation. All I needed was to download files from my old computer into a flash drive. And they took care of me on the spot. Fast quality service.

If you are looking for a great printing shop with good people to deal with and someone that takes…read moretheir print quality seriously, make sure to give them a call. I used them to print some funeral memorial booklet for a relatives funeral. I bought and downloaded a design from Etsy and was going to try and print them at home, but was running behind trying to take care of other funeral plans. I was able to send them the design late in the day (5:30p) and was hoping I could have them to bring to the funeral home the following afternoon. Wayne the owner had them ready around 8:30a the next day. They came out beautiful, and much better than the card stock I was going to use with my home. Printer. Even the funeral director mentioned how nice they looked and asked me who printed them. I just met Wayne for the first time picking up my order so I hope he does not mind me sharing this. If you like to support local businesses that do great work and also support hard working people trying to make a living, consider checking them out. Wayne has been continuing to work through treatments and surgery for throat cancer. He is doing well, but any business you can send his way, would be supporting a small family business with a great heart. The printing quality will also be of the highest quality. I was so glad I found them. Supporting great local people who have their own business is one way to have a great community.

Love this shop! Wayne is on top of it, making sure everything is just right. It's a new location,…read morelooks like he's got a great setup! Everything I've seen come out of his shop has been great quality, and I'm big on "buy local." So much better to be able to meet face to face with the people putting together your product than ordering a mystery online and crossing your fingers it comes out okay!