Writing a review for a recent and still unresolved issue for the UPS store in Casper off of Thelma…read moreDrive. My Aunt sent a valuable piece of artwork via overnight shipping from this store to Denver, Co. The package was expected to arrive Thursday, June 18, but never showed up. The tracking on the package changed the scheduled delivery time to 9pm the next day, every day for the past week and has not yet been delivered. My aunt initially called the store and was assured the issue would be resolved, and the owner of the store would personally reach out to the delivery facility to guarantee the package had arrived on Monday. Last night, the package delivery date got changed to today, Wednesday the 24th and still has not arrived. When my aunt physically went into the store, the employees and owner were unable to give any explanation as to why the package had not arrived and it was very apparent the owner had done nothing to resolve the issue when they asked, "Oh, it still hasn't arrived?" When she asked for a refund for an overnight payment as it has been over a week since the ship date, she was told that the store isn't responsible for the package once it leaves their facility and they just handle the shipping. The store is literally branded and titled "UPS Store", yet there is no accountability to make sure that packages get to their destinations in a reasonable fashion. The customer service is beyond poor. I absolutely DO NOT recommend using them for any sort of business, especially if your package has any kind of value to you. We are in the middle of handling an estate sale and due to Covid it is mostly being handled online, a lot of packages will be getting shipped to people via mail. USPS guarantees a refund if packages do not arrive by a certain time, and we will be using them moving forward. This UPS store franchise has no integrity and just lost the potential for a lot of revenue.

I absolutely appreciate all of the good and kind people who work at this UPS store. My first…read moreexperience was calling and speaking to the owner needing some help as I was on my way to move to Wyoming in the near future. She was exceptionally kind, caring, and made me feel very welcome. Every experience I have had with everyone who works there has been positive and professional, and always with a genuine smile and effort. There have also been many times where I was given a boost of good cheer, and they are definitely wonderful people. They accomplish a lot for customers, and I am very happy with them, their services, their professional customer service, and above all their consistent kindness to me. If I could give them 100 stars I would. :-) M.

Jennifer in the print section is awesome, I came in yesterday to have a photo made and it needed to…read morebe a certain size to fit a frame. She made several copies for me and found one that was perfect. She was so patient and polite. Thank you Jennifer.

I came in to print out things needed for work, as I just moved here to Casper from Utah. I came to…read morethe copy and print center where Sean was my associate and he is a prime example of how someone in customer service, an employee, or just how people should be! A huge thank you for making my morning and assisting me getting the paperwork I needed printed. In fact, as I was leaving all of the associates were friendly and courteous, but Sean was the shining star.

Chris and crew were well organized and efficient. After years of neglect my living and dining room…read morecarpets look brand new. thank you Chris and crew.

Chris and his crew came through for me on very short notice. They do excellent work and are very…read moreprofessional. I highly recommend Clean Solutions and will use them again.

It is really difficult to talk to a real person at the local offices. Some sistuations require real…read moreperson to person interaction and can't be handle on the USPS website. I am sure that because they are funded by the government that they are not given a budget to meet the needs of interacting with a real human on the phone. I had to jump through hoops with USPS to get my very sensitive situation taken care of. I have to thank the person at my local office who contacted me as soon as he was notified by USPS of my situation.

I tried to track my package and the automated voice system was rather aggravating…read more It's time to get an actual person to talk to!

The drivers that are delivering packages need to be trained in not pulling out in front of people's…read morecars on a road. They need to respect other drivers who have the right of way and wait their turn.

This incident happened on Sunday 6/29/25 at approximately 5 in the afternoon…read more My husband came in here to return a uhaul and while waiting for my brother in law the woman at the counter mentioned that my brother in law "must be running on black time". My husband (a black man) asked what she meant and she laughed it off and said "oh you know, you guys are always running late. My friends also call it Mexican time sometimes". My husband was shocked she would say such a thing, and found it completely unnecessary and frankly racist. I'm hoping management sees this and handles the situation.

HORRIBLE EXPERIENCE! Order 29631154 I rented an auto transport in Cody Wyoming on the night of 4/6…read more When driving to Cody the next day I get a voicemail that there was a "glitch" and now the nearest one is in powell. Shortly after that I get a phone call from Andrea stating that the nearest one is in Lovell, but the location is closed so I would have to call back to check out. THIS IS OVER AN HOUR AWAY ONE WAY! I SPENT 2+ EXTRA HOURS DRIVING YESTERDAY BECAUSE OF UHAUL. NO $50 guaranteed rental, no apology, not even empathetic at all! I asked to be contacted by a manager and am now being ghosted. ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!!

Few weeks ago we ordered a package online for Christmas. We chose an old address on our account we…read moredid not realize was not deleted. It was an Evansville address, we now live in Cheyenne. We called the Evansville Post Office and reached a clerk, I think her name is Robin, and she was kind, efficient and rerouted our package. Such a help.

They were amazing at helping me with my key fob! I've had my car for 3.5 years and the remote start…read morenever worked. i was worried key fob batteries or a whole new key fob would be very expensive. Hence not going to get it checked out. I strung up the courage to see and well what do you know, it does work. Jeremy at Batteries Plus was amazing! No mansplaining like most guys do to women in the car world. He tried the key fob to see if it did work and then explained a little about that specific design of fobs and he made my day! We get cold winters and now I don't have to freeze to start my car!

Covid19-who would have thought I'd have to worry about my cell phone battery? My cell phone died on…read moreSunday and I couldn't find a charger in my house that worked. My phone carrier suggested I call Batteries Plus Bulbs. Nick and Mike could not have been more helpful. I described my problem and they looked up the battery I needed. Because of the current situation they didn't think they could get the battery before Friday. I went to the store and they helped me find a wall charger, tested it on my phone and I'm now up and running again. Two professional, compassionate young men who are there to serve.