I have been here before and the staff are usually helpful. One associate was when I asked her the email to self-print. Like many other reviews, the blonde woman is shrewed and unhelpful. Barking at me if I used my own paper and it won't take it etc. Well it did thanks to your associate. If your professional printer cant handle resume paper you have bigger issues. If you can print at work, at home or even a friends house I would. It's not worth the attitude and frustration. read more

I don't mail packages all that often, but when I do, I admittedly usually go to the local post office of whatever town I'm in. Earlier this week, I specifically had to go to a FedEx location to mail back a textbook (prepaid) from Chegg. I selected this location as it was the closest one near me still open. I was delighted to see they were open until 9:00 PM. If I'm being honest, I think my time at this FedEx was marred by a customer, not an employee, who was astonishingly naive and lacking any and all information related to mailing and postal services. While I appreciate her giving spirit, this customer had 40+ tiny wrapped presents that she wanted the FedEx employee to personally box and mail to various addresses across the country herself. Not the biggest deal, except for on top of lacking any organization and preparation, she felt the need to describe in detail each and every gift and recipient. I was in genuine disbelief. The employee, I believe her name was Jenny (maybe..??), did such an appropriate job handling this bizarre encounter. She knowledgeably and patiently answered each of the customer's questions and was kind in her responses to the person's odd commentary. At the same time, she was mindful of my time and did not lallygag or respond in a manner that would force additional conversation (Thanks for looking out!). After almost an entire hour passed, it was finally my turn to mail my two packages. The employee apologized for my wait, though it was no fault of her own. (In retrospect, I should have just left, but I got trapped by the sunken cost fallacy.) The one package was "free" for me to mail since it was prepaid and another package of random goodies weighing 2.5 lbs cost me $10. I chose not to mail a 3rd package of hot sauce given that the shipping costs would be close to $30. Regarding the atmosphere of this location, there were some issues with appearance of cleanliness as can be noted in the photos, but this was mostly due to leaves on the floor caused by an open door and another delivery person packing a truck. I have full confidence it would have been cleaned by day's end/the next morning. The packing and prep station was very small, so this is not a place I would recommend you come to in order to pack your packages; you'd do best to come with them already handled. There were some nice products for sale - most I wouldn't buy in general (e.g., plastic badge holders) but some I certainly would, such as the birthday and pretty everyday-themed bubble mailers. Prices are as you'd expect - higher than typical but not totally unreasonable if you are limited on time and travel. I would say my biggest "complaint" with this facility was the fact that only one person was working (and especially so close to the holidays!) While I understand I was experiencing a particularly unique situation, I am sure it is not that uncommon for customers to do something like this that takes up a lot of time. Of course, I was personally irritated, but more importantly, I sincerely felt bad for the employee who had to handle this all alone... on top of aiding the delivery person, addressing other customers (members, business people) who just dropped off piles and piles of prepaid packages, and keeping an eye out on the store. This is so much for just one person to handle, and I especially didn't like her having to do this alone at night. I write this because I hope a manager or business employee will take the time to read and consider making changes. All that to say, to get to the point of the review, I have no qualm with recommending this FedEx location for others in the area who need to mail a package. I certainly wouldn't go out of my way to come here, nor would I particularly think to choose this place over a standard post office, but if one is in the area or needs to get some mailing complete outside past 4:00-5:00 pm, this is a fine place to choose. read more

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Horrible customer service. I went inside and used the self-serve kiosk. Followed the instructions on the display and without looking placed my package in the container provided next to the kiosk. Then one of the employees proceeded to fuss at me. Initially I had no idea he was talking to me! Apparently, there was a sign on the container that said to hand the package to an employee. Well, I was so focused on following the instructions on the display, that I didn't see the sign on the container. Honest mistake on my part. The employee continued to fuss and belittle me about not following the instructions and NOW he had to open the container to retrieve the package. When I stated that "I did indeed follow the instructions on the display" he said "What? You couldn't see the sign on the container.....now I have to open it". I apologized and he continued to berate me about not seeing the sign, asking his coworker for a key and sighing out loud about how I inconvenienced him. It was an honest mistake on my part and the employee went out of his way to embarrass me. Very unprofessional and uncalled for. read more

I called over to have a print order done and they gave me the email and we discussed some of the details of what I needed so I could send everything they needed. Shorty after, I sent over two order. One for individual prints of about 8 files and another that I wanted 60 of. They called to confirm some details and said they'd call back to confirm the price and get started. I never heard back so I called closer to the end of the day. She said she forgot to call but the order was complete and I could pick up anytime. I made my way over there the next day to pick up my order and the one I wanted 60 of only had 1. They said they could fix it but they weren't sure if it would be in time for when I needed them (in the next hour). I left with a promise of them calling me back when it was ready. Ten minutes later I called to tell them I didn't care about certain details and just needed prints fast. They said the order was already done and I could come back when I was ready. Why wouldn't you have remedied it while I was there? Anyway, they got the job done but the lack of communication made it a lot more stressful and expensive. One of the images I sent was a square that I wanted to fit 4 per page. I guess we never discussed that so they printed them all on separate pages and cut around the square which cost 4x as much. The printing was fast but attention to detail is important and in this order it was very much lacking. I will say she offered a small discount for my inconvenience, but there was no apology (even though my email stated 60 right in it) and after getting charged 4x what I expected, the discount didn't amount to much. read more

I am so appreciative of the team at this location. They are polite, efficient and professional.

I went in to print some Christmas tags today. Julie the employee was absolutely deplorable! not only was she rude, but she was unhelpful and condescending about the printer. Do not go here for your printing needs! There are plenty of other great places with friendly customer service reps. The worst part was they were only two people in there and she was such a witch. read more

Customer service is completely dependent on who is working the counter. Some are wonderful. Manager julie is reliant on the fed ex brand as it has been apparent since she has been there that customer service is not a strength. Other employees work well to support their customers. There is reason to use local print and ship shop read more

Awesome service, I was in and out in one minute. The young man at the front desk was very polite and taped the open end of my box for me as well. I have no complaints! read more

Tada! Easy peasy. Drop the box n go!! I like that! FEDEX has become the Go To place. Thanks to Fred, a young Marine who got a D on his idea for a company that would soon become FEDEX. AWESOME! Very inspiring idea and execution. Thank you so much for your contributions!! read more

I absolutely love this location! I won't go anywhere else! Julie and Norman are my go to people!!! They always give the best customer service. Yes, sometimes you'll have to wait bc the person in front of you is asking so many questions and doesn't get it, like that one in class that holds everyone up, but no one is twisting your arm to stay to get service. I've seen people get mad at the fact that they have to spend a lot more than they expected bc their package has to be somewhere by a certain day, but that person should of not waited till the last minute. Bottom line is that you may have to wait in line, or you have a question on how to use the self copier, etc., but seriously, it is NOT a big deal. Once you know how to operate everything, it's very easy. Please don't give anyone a hard time bc you are impatient. read more

I would give this place 5 stars if it wasn't for the blonde manager lady. Every time I have been in here she is condescending to the employees and customers. No matter what you ask her response is guaranteed to be rude. I've had no issues with any of the other employees, they have always been quick and courteous. The manager should not be in any customer service field. I'm sorry you're built like an Oompa Loompa! Be nicer! read more

Worst Customer Service! I came in to get some paper shredded, which I had done before, no problem, cost no more that a few dollars for a couple pounds. The girl at the counter took awhile locating the cost and then told me it was $1.49 per unit (I had a little under 2 lbs on the scale) but she had no idea what a unit was, and was just putting an arbitrary cost on it. First she said I owed $7 and change for that, based upon what, I had no idea, her explanation made no sense? I was saying, well what about a unit equaling a lb it would be no more than a few dollars and that is about what I paid last time. She came back and told me that the lowest she could accept was $5 and change, still with no explanation on why that was the fee. I stated that made no sense, and left. I called back, and she picked up the phone, I let her know I found out that the cost was $1.49 per pound on the fed ex website and then she had the nerve to say that's what I said, and I stated no you didn't because you were wanting to charge me $5, to which she interrupted me and spoke over me. I asked for her managers name, and when she would be in next. She said she didn't have time to debate this with me bc she had a long line of customers in front of her, but did not offer to take my number and call me back. I am in customer service, and this was just outright ridiculous and the poorest customer experience I've come across in a long time. read more

Racist! Woman working heard my last name and then demanded to see my identification in order to ship a letter overnight that I was paying cash to send for "security" reasons! Boycott this location! read more

I recently had a huge order for a very particular client. I was stressed, and knew everything needed to be BEYOND PERFECT. The staff at this Fedex/Kinkos were the most helpful I have ever come across. Especially Julie. She was amazing. She went above and beyond to ensure that the final results were exactly what I needed, spending hours over a few days working with me to yield a beautiful end result. She deserves a raise and a medal! Moral of the story, if you're looking for amazing customer service with a print job, go here! read more

I went in to print 30 single page bulletins today and the store owner was polite, but informed me she could not print them with 10 people ahead of me. It would be after 4 pm before she could have them ready. My grandmother's funeral was at 4:30 pm so that would not work. She allowed me to get paper and continued to talk with another customer the time it took me to print them on a lower model copier. A funeral is not something you know is going to occur and have a lot of lead time to print a bulletin. I wish people could do the right thing instead of being business like or at least show some compassion in a time of need. She wasn't the only worker in the store either I found out as leaving. read more

Was just in this location and it is the last time I will come in here as the customer service is laughable. When you ask a question, the "manager" simply points and tells you "over there the screen will tell you what to do". They are more focused on the folks that put in orders so they can charge an extra fee to "help". Was told if I wanted help in the future to put in an order as I was in self serve which meant I had to do it myself. Just because I went to self serve didn't mean I might not have a question. Seems they would prefer a customer ask a question vs doing something wrong and messing up their equipment. Saw same level of "service" given to another customer as well. Will gladly drive to the West Ashley location at Citadel Mall which is 30 mins away as the service is 100% better at that location. read more

Horrible customer service yet again at this location. A box arrived shipped via fedex to my house. I took the same box back to fedex to return it and the lady at the counter said that fedex would not ship the box because it was too old - even tho fedex had just shipped it that very day. She told me my only choice was to buy a $20 box from them to use. I took it to UPS and they happily shipped it. I'll never go back to this fedex location again. read more

I had to take a few items that needed to be shipped. But I didn't have any boxes or didn't have anything gift wrapped . The staff was very helpful getting everything packaged then made sure my packages were boxed with care and sent off. Talk about convenient! They took care of everything for me. read more

This is my first Yelp review ever, but felt compelled to do so after receiving above and beyond, excellent, as well as charming, mannerly customer service from Aisha at the Hwy. 17 North store. I walked in, close to closing time on a Friday night, after sitting in traffic for nearly 45 minutes, not in a bad mood from it but not happy either, and Aisha was so helpful, sweet, and smiling, that I started smiling, too. She happily guided me through this first-timers printing process, picked the exact paper color on her first try, and all the while never made me feel like an annoyance or a newbie! Thank you! read more

Excellent customer service and overall friendly staff. I had terrible service at UPS, and FedEx really restored my faith in private shipping. I will absolutely return for future shipping needs. read more

I am a jewelry designer and was shipping a necklace to a client in St. Kitts. The store manager, Sarah was the only one working and she was extremely rude from the beginning. She was not visible when I walked in and asked me from afar what I needed. I told her I was shipping an item internationally to St. Kitts and she didn't know where that was located and what country was it. I kept telling her the country was St. Kitts but she didn't believe me. She then told me that I probably couldn't ship jewelry there and she looked it up in a book. Once she figured out I could, I grabbed an envelope for the small box that I was shipping (per my customer's request). She told me that envelope wouldn't work and I said I would like to ship it that way and had brought bubble wrap with me to wrap the edges of the box with. She replied, "well, I did not see you wrap this if it rips" as she watched me wrap the box and place it in the envelope. She was extremely rude and I will never return to this FedEx location in Mt. Pleasant, SC. read more