I've been having really bad experiences with FedEx deliveries lately; broken deliveries, deliveries that were said they were attempted when I was home and know they weren't, delays, etc. HOWEVER- my experience at this location has a bright spot in my week. After multiple bad deliveries, I asked for my latest package to be shipped to this location. I arrived in the evening and Gilbert helped me as if I was an old friend. He helped me open the massive box (a bookcase) and helped me inspect the parts to make sure it wasn't damaged. He then went out of his way to reseal the box even better than it was before, explaining where the tape would support best. After all that, Gilbert then carried the box out to my truck and helped me load it into the bed. He was friendly, helpful, and went far beyond any of the service I expected to get. I also know he wasn't even supposed to be working that late, and was holding over till closing. Gilbert had every reason to just do the minimum and move on to the next customer, but he made me feel like my delivered mattered instead. I really appreciate Gilbert and I hope FedEx appreciates how much his friendliness did to turn change what had been multiple bad experiences before him. Thank you! read more

Amazing service! I had a complicated situation recovering a bag from a shuttle in Los Angeles and shipping it to New York. Ronnie, the manager and my first point of contact, immediately referred me to Stephanie, who went way out of her way to help. She handled every issue and followed up with me the entire time. Ronnie also checked back in to make sure everything worked out. Truly outstanding customer service--I wish every business operated like this! read more

The customer service at the FedEx Ship Center on Faraday in Carlsbad, CA is "Top Notch", hands down. I went in trying to get a box that could accomodate shipping a 3lb frozen Tri Tip to Indianapolis. I left feeling blown away (in a good way) at the efforts and detailed info along with multiple options that were provided to me. Thank you FedEx Carlsbad. You made my day and one more thing; "Go Raiders" (they know what I'm talkin' about" :-) read more

Sean at FedEx Faraday came out and helped carry two big boxes into the counter. Then we discovered the seller had provided the same shipping label for both boxes. No problem, Sean went way above and beyond the call of duty to solve the problem, and I left a very happy customer. Can we have a round of applause for Sean? He deserves it. And so does FedEx for empowering him to solve problems on the spot. read more

I have several beefs with this Carlsbad, Fedex hub, with a couple listed below: They're starting to deliver boxes that require signature by just leaving them at the front door, sometimes without even knocking. Why would they risk that considering if somebody steals the package, they have to reimburse the contents? Sometimes the contents are irreplaceable. Next problem: Recently, after the Carlsbad manager was told about the following negligence and she referred my case for a refund. Fedex promptly closed the case without refunding me (for paying for overnight shipping before noon on a weekday that was not received by noon) or even responding to my detailed explanation. What was worse was the initial problem : the delivery guy. I too have to sit around all day waiting for packages to arrive and watch for these delivery people to show up so I can make sure the gate is open. He arrived right at the deadline, drove right up to an open gate and turned around and left, stating online that the gate was closed. Why not just deliver the package? These people make no sense. Oh yeah, their website is horrible. Also, so is their app. You can click on things to make changes but there's no response by the website for the very thing you need to change. We now use anything but FedEx when at all possible. read more

Sean T at this location was wonderful. He helped us with a complicated package that we wanted to send to Tokyo. The package also contained a lithium battery which made it harder. Sean was very professional and personable and made the entire process much less painful. This will be our location for all future mailing needs. Thank you Sean read more

My first time at this location. The staff is soo friendly! I came in looking for an international package that was held due to my office being closed today. The nice lady who helped me went back there bravely and found my package quickly despite the odds! The gentleman that was in the front was also very friendly and efficient. Thank you both! read more

Cannot reach anyone on the phone directly. Very frustrating. The automated prompts are not what I need and there is no option to connect to someone on-site. When did we completely do away with any sense for customer service??? read more

I had a quick question for this location but it's impossible to get past the robo responder who answers their email. I tried everything! She keeps trying to get me to go online. Super annoying not to be able to ask a human that works at this store one simple question. read more

I recently used FedEx location at 411 Encinitas Blvd, Encinitas , CA for new business cards to reflect my new business address. The person who assisted me was a woman named Bre who produced a product of superior quality. Thank you Bre. read more

Since FedEx distribution Center is so evasive and, which falls in line with their lousy customer service, I want to make it clear that I am complaining about the delivery driver for my area who almost hit me in Ramona! The driver was coming down a private dirt road and I put my hand up to stop him and indicated I wanted to speak with him, so he slow down. When I walked over to the driver side, he peeled out, nearly hitting me with the mirror on the side door. When I called the generic 800 number for FedEx to file a report several days ago, I did not feel that the report would go anywhere. After all, the 800 number goes to a foreign country And that call-center relays the information to the office that is responsible for the complaint I assume. read more

FedEx Ship Center - FedEx truck clearly indicated by logo in front - Shipping Centers Near Me - Carlsbad, California

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A two day delivery departed from Minnesota on Friday and arrived in Carlsbad @ 8:30 am Saturday. So far, so good. It was the ONLY "good" No attempt made Saturday to deliver it. No attempt was made Sunday to deliver it An "attempt" WAS FINALLY made Monday, but driver went to some unknown house (the picture he took was NOT us), no one home, so rescheduled for next day. I contacted FedEx within an hour of first "attempt", TOLD THEM THEY GOT THE WRONG PLACE, and asked them to try again on Tuesday, but (after I verified they indeed had my correct address on file) to instruct the driver to BE CAREFUL WITH THE ADDRESS. Silly me... Indeed, yet another "attempt" was made Tuesday, but driver AGAIN went to some unknown house (the picture he took was AGAIN NOT us, but looked a LOT like the FIRST WRONG TRY). No one there, so here we go again: I contacted FedEx within an hour of second "attempt", told them they AGAIN got the wrong place, and told them I gave up on them getting to my home, just hold it and I'll pick it up the next day at their center. Silly me...Agent said--no can do, you have to wait for ANOTHER attempt (aka ANOTHER failure) before they'd hold it. So now, a package they got last Friday--on a 2 Day Delivery program-- MIGHT be available for me to pick up 8 days later. Aint that great??!!?? I guess I wont be using FedEx for anything that is at all important or time-sensitive read more

Do not relay on the FedEx "experts" for any help whatsoever in shipping prices. I printed label on line for package, but had to rebox in slightly larger box. Took to this location and explained to the employee that I had to rebox and want to make sure the shipping label had correct postage. As I had to rebox after printing label. He measured the box and weighed it and stated that it's good to go as is no additional postage needed. This was not the case Fedex shipped it. But then charged me and "adjustment" of $334.53 over sized shipping. the original shipping was only $86.68 talk about bad advise. No experts at this location I never would have shipped the package for that price. Called fedex they stated oversized shipping cost based on package size and weight same size and weight the employee checked for me. Help line refused to get a manager for me to talk to Bad service all around read more

Our office building and business are still open as Critical Infrastructure. For the past two months we have had seven different FedEx employees walk into our building, all not wearing masks. Each time I call FedEx to report employees I get a broken promise that the issue will be resolved, the behavior will be corrected, it won't happen again and I will be getting a follow up phone call from a supervisor. Twice this WEEK we had FedEx employees waltz in, disregarding the signs posted on our door. DELIVERIES & SCHEDULED APPOINTMENTS ONLY. NO MASK, NO ENTRY. and our second sign, made special for FedEx after the second incident occurred - Attention FedEx: Must wear mask to enter. Thank you. I have previously been able to call FedEx, get the "delivery hub" the driver came from based on the tracking number and then report the incidents to our County's Covid-19 Health & Safety Code compliance. I called today, and was denied that information. So first, FedEx isn't enforcing masking wearing policies for their employees. Second, they are getting complaints and calls about the ongoing issues, then doing nothing. Third, they have now taken away the ability for victims to have Health and Safety Guidelines enforced. FedEx isn't just delivering your packages and important paperwork, they're also delivering Covid-19 directly to your door. Everything on FedEx.com about covid-19 and their safety standards is a lie. Every employee that works at their call center that says they're going to make sure this is resolved is a liar. Every FedEx employee that refuses to wear a mask and makes deliveries is a a potential super spreader and murderer. Shame on FedEx. Amazon, UPS and USPS do not have this problem. read more

FedEx Ship Center - FedEx: Delivering Covid-19 directly to your door. - Shipping Centers Near Me - Carlsbad, California

I had to overnight a passport in an emergency situation. I was right at the deadline for overnight packages. Louie Pena went out of his way to make sure my package made it with the overnight shipments. He ran with my package to give it to the driver who had already pulled away. That's excellent customer service! He could have easily said sorry you're too late but he went that extra mile to help a customer in need. I wanted to email his supervisor but I can't find it, so hopefully she sees this review:) read more

Always a positive experience at this location. I could've have conveniently gone to UPS or the USPS. I LOVEEE the people that work here. Love seeing the diversity too which is not uncommon for FEDEX. The staff always take time to get the price for shipping gifts to family friends. Wendy is awesome! read more

FedEx Ship Center - Faraday location - Shipping Centers Near Me - Carlsbad, California

Louie was the definition of great customer service. He suggested the perfect packaging and explained to me the different shipping services and their benefits with ease. I was in and out in no time with plenty of time to eat my lunch! I'll be using this ship center from now on for any future deliveries too convenient and easy. read more

I used to think Fedex was fabulous. But, my most recent experience has made me realize Fedex quality is not as it was a decade ago. Furthermore, I think there is some organized criminal activity going on since they seem to lose packages (delivered to the wrong location) that they know have technology inside or something easy to resell. That's not just my opinion, the company I ordered from has the same impression. I had a package that was scheduled for delivery early in March. Tracking said it was delivered but the picture of the delivery location wasn't my house. I called within 2 hours to alert them. Day after day trying to communicate back and forth with useless Fedex Customer service. They know the GPS location of the misdelivery. They finally said sorry, contact the sender. The sender says Fedex just tells them it was delivered--so no help to the sender either. Luckily the sender re-shipped but this time we did signature required. I'm also sitting at my front door for 5 hours so far....because that's how untrustworthy Fedex is. Not the same Fedex as the old days. Zero customer service. Zero help over the phone. Avoid if possible. I also discovered that the misdelivered package had been handled by Fedex Ground out of Oceanside. The sender then sent the replacement via Fedex Express Signature Required. I learned from this experience: A. I will request signature required for all future deliveries. B. You can track the truck every 5 minutes when it was out for delivery. I took a picture every 5 minutes of that screen tracking....because once it's delivered, your ability to see the map tracking disappears. You can no longer see where the truck was when it was nearby your home. read more

Not my first disappointment with fedex. Once again, I took the day off of work only to have fedex not show up. On top of that, they notified me that I wasn't home to accept delivery. A complete lie, I never left my house. It cost me $400 per day to miss work, all because of their incompetence, I'll be missing another day. $800 lost, lies, and horrible customer service. The last fedex delivery was the same story, they never delivered the package, and I had to go to the shipping center, wait in a long line to get my package days late. Whoever is in charge of the Carlsbad Ca shipping center should be fired. I will never use fedex again. Why do they have a 2.4 rating on yelp? They do this to everyone. Just use UPS, they are always on time. read more

Elizabeth gets the job done! She's dependable reliable and has a great spirit. I will be using fedex moving forward for all my packages because of her and the hard working team at this location. read more

Terrible service, purchased a label on the AP but they said they can't print it here so I need to drive 20 minutes to another location because "we don't print labels here. Update they tried to make me drive 20 mins but I found a new UPS store down the street and they will print a Fedex label for you so you don't have to travel to San Marcos to have Fedex print your label. read more

Zero rating. Is anyone else tired of these abusive people. I paid almost $100 to have a package shipped overnight from Mesa, Arizona to Escondido. I shipped it overnight because it was needed today. I received an email from FedEx on 2/26/25 advising the scheduled delivery was set between 9:20 am and 1:20 pm. I was advised I had to be here at my home to sign for the package. I stayed home from work. I received a second email from FedEx today advising the package would be delivered between 9:20 and 11:20. I made plans for this afternoon. Then at 11:45 I looked on my phone and see delivery will be before 8:00 PM. I feel like I have been (am being) held hostage for almost 11 hours. I called FedEx and was told too bad that you missed a day of work and that "Overnight" does not mean you receive the package within the usable parts of the next day. I would give it less than one star. I see from other reviewers they have terrible problems with the delivery process of FedEx. Use UPS or even the post office. read more

What lovely employees! Always willing to go above and beyond to help out, last time it was ensuring I was notified when my wife's birthday present arrived. This time, they made me a custom box, spending 15 minutes packaging my item for me without additional charges. Far, far better than the treatment experience at the UPs Store. Yes, the drivers can be late and unreliable but the ship center always delivers. read more

If I could give less than one star.I would. FedEx is constantly losing my package and when you call to try and get it figured out.All you do is get the run around. If I could order things and never have to use fedex again , I would be a happy person. read more

"The concept is interesting and well-formed, but in order to earn better than a 'C,' the idea must be feasible." ~ Yale University professor in response to Frederick W. Smith's 1971 paper proposing reliable overnight delivery service. Mr. Smith went on to create Federal Express Corp.; a $65.5 billion company with 425,000 employees delivering 14 million parcels a day. Turns out -- it was pretty feasible. One of the most recognizable brands in America, for "When it absolutely positively has to be there overnight." And that Yale professor? After his hedge fund went bust trading in Blockbuster, MySpace, and The Emoji Movie... he is now "Assistant Manager Trainee" at the Waffle House. #DreamBig #ThoseWhoCan #CelebrateFeasibility read more

the worst delivery service I ever seen in my life I have literally stayed home 3 days in a row and I just keep getting emails saying I missed a delivery!! which is a bold face lie! if I could give them no stars I would definitely give it to them!! this is ridiculous! now I have to drive an hour away to go pick up my order because someone isn't doing there job! read more

A package was sent to my post office box, so FedEx called and said they needed a street address or I could drive on over.... why not, checking out mynew hood. So hopped in the ride and boogied on over to their location on Faraday. Lots of parking in front, lots of friendly people inside. Got my package and picked up a few mailing slips. always useful to have a FedEx nearby. read more

FedEx Ship Center - Shipping Centers Near Me - Carlsbad, California

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Fed ex has really made my life hard very many times . I even thought about suing I think I'm going to . First I had an iPhone 11 new come they gave to the wrong house . The drivers sign by the way . Then I had a new Fitbit went to wrong house , then a few months later an Apple Watch once again delivered to the wrong house . Now this time I had an important package over nighted they couldn't seem to deliver it to me at all for two weeks ! It was sent back to shipper. It was an empty box ! For my beats to go back for warranty purpose . Fed ex can't even get me an empty box ! Because of them I had phones stolen and watches taken now I'm stuck with broken head phones ! Enough is enough ! Who is employees here ? I call fed ex they have no answer for why ?! read more

I dropped a prepaid package off here that I was mailing through my eBay business. It weighed 2.5 lbs and the label was supposed to cost 10.92 for postage. The cashier weighed it and said everything looked great. When I was charged for the postage through eBay the following week, I noticed that I was actually charged $13.20 with no explanation for the increase. I called eBay. They said FedEx DOUBLED the weight to 5 lbs! I am shocked that they can do this and get away with it. It was a small Magformer tile set and I know for an absolute fact that it weighed no where near 5 lbs! It was just under 2.5 lbs. I have no recourse and just have to be out the extra $2.28. Total rip off! read more

I've been waiting at home three days in a row and still have not received the package that was suppose to be delivered on 12/30/19. What have I learned in the over 12 conversations I have had with Fedex. 1. Their call centers can not provide you with anymore information then what's on there web page. 2. They don't always tell u the truth. 3. They more often or not can not be understood. 4. They do not always use their own drivers but pay outside companies to deliver their packages. 5. The outside service they use to deliver to Escondido reports ( in at least my case) that they attempted to deliver the package but in fact they never did. I discovered telephone number for from the Fedex personal from the operations facility (760 643-5715) at Oceanside, Ca. Manager Steve Hillman, operations director Micheal Salciccia. The reason I know that their never was a attempt to deliver my package is because their was never a notice on my door saying they were there. Also because I have a camera system and it never showed anyone attempting to deliver anything on the day the driver reported he attempted the delivery. read more

A ton of people come here upset that there package wasn't delivered on time or at all. The employees are super helpful so if you come here acting unreasonable you'll get unreasonable service. This applies to most things in life, too. read more

The people from this facility didn't bother knocking or ringing the door bell each of the times they "attempted to deliver" to my place. After the second attempt, I followed the instructions on the delivery sticker on my door and signed the back of it as signature authority for delivery. For the third attempt, they didn't even bother reading the signature I made on the sticker they left and instead placed another delivery sticker. The positive reviews with 5-star ratings must've been made by trolls, fake accounts, or NPCs, and add no real value. read more

So unreliable. Every time I order something and see that it's being shipped with FedEx, I immediately get anxious. I never know if the package will arrive at my door, or somewhere else. Just today I had to hunt down my package when I got the email notification that it was delivered, only to see that it was not at my door. When I checked the image in the email, I saw that it was delivered to another apartment and I had to use my detective skills to walk around my apartment complex, looking for the unit that matched the one in the photo (thankfully it was still there). It's not hard to see the building numbers on the sides of the building or the apartment letters next to the doors. This was just poor, inefficient, and sub-par work. read more

Awful and unreliable! The packages are just tossed on side walk and your lucky to get your package delivered within a month!! Do not trust FED EX on any item you wish your loved ones to receive read more

Had to make an international return. It was a bit a confusing since we had to print a few copies of papers for customs. The guy was very helpful in packaging and double checking we did everything right. Would recommend for your shipping needs. read more

I sent this message to B&H www.bhphotovideo.com to let them know how their choice in shipping companies treats their customers... Fedex at the Carlsbad location in San Diego CLAIMS they attempted a delivery today Sep 14, 2020 at 10:03AM, even though I PAID Fedex extra for a 5-8PM delivery today. I was home all day and yes I verified my address was correct. Now they want ME to drive to there location and pick it up!! After reviewing my door cam videos for the entire day, NO FEDEX ATTEMPT WAS MADE. NO Door tag either! You need to know, that FEDEX IS a terrible shipping company these days and now THEY HAVE LIED about my delivery. This is NOT the first time Fedex has done this to me. Not sure when I'll get my new computer monitor now because there is basically NO local phone number to this Fedex ship center. read more

I have to say that our experiences with FedEx in general is kind of a pain in the butt. Missed deliveries because they can't read our business hours; missed deliveries that we're on a deadline for because there is no flexibility (for example, we're typically closed on Mondays, but we do make an exception for the holidays and for appointments) and reaching a human to help you is hit and miss--I've contacted them and had them send the driver back out and I've also had them give a basic verbal shrug and say, "It'll be delivered tomorrow". I had my package held there because that's what our regular driver suggested when we asked him to please not skip us over on Mondays for now. He told us that since we were marked as 'closed' that they wouldn't even load it on his truck, so have them hold it for pick up if it's an emergency. (And everything is this time of year!) Wendie was just cool as anything helping me get my package quick and also said she'd help me change the status from closed to open on Mondays. I very much appreciated the attentive service there today. It's a stressful time of year, and just having to make the drive in the rain and drive back to our business was enough for the day. Thanks! read more

This is the main Fedex shipping location for north county. It gets pretty busy in the afternoons as office staff from nearby businesses try to catch the overnight delivery drop off deadline. I've had to pickup packages here a couple of times as signatures were needed for delivery. Generally fairly pleasant experiences all around. Keep on Yelp'n! read more

This is "my" FedEx. Have never had a bad experience. In fact, I always have a great experience. The staff seems happy and relaxed and always willing to help, even when I forget my paperwork or have to look something up to complete the order. They have great hours and it's never really crowded. Thanks for the great customer service again and again. read more

Always polite, to the point, and professional. The toughest part about writing this post is supplying enough words to get it live. I've shipped packages as a small business owner and W2 employee. They've done it all for me. I highly recommend. read more