A number of friends recommended this place and I'm glad they did. This is the proverbial…read moreneighborhood store complete with mom and pop owners who greet you with a smile and know where everything is. The offer help, but don't hover. Customer service 'par excellence'! Prices seem to be about average and not out of line with the big box stores. They have an extensive inventory for an independent shop and a convenient location. I am now a loyal customer!

If you're lucky enough to remember the show, "Home Improvement," then you'll remember the homey,…read moredown-to-earth feel of the hardware store Tim and the guys hung out at. This reminds me of that store . The people are nice, and super helpful. You can't get everything you need from here, but you can get a lot more than you would think just by looking at it from the outside. A valued staple in our town.

One of the best hardware stores you can visit. You get the personal touch, the hometown feeling and…read moreadvice if you need it. Everyone is friendly and helpful. An enormous variety of items, both common and uncommon to the expected hardware. Many kinds of materials, appliances, fixtures, key and glass cut to order, but also BBQ and hot sauces, travel cups/mugs, and plenty of other items. I prefer to come to a place like this, get personalized service, and support these businesses when possible.

LOVE this location and staff! Being a single female home…read moreowner, I always go in with pictures or pieces to something that needs repaired. The level of care and brain storming the staff put into my need is unmatched. I never have to search for assistance. There is always someone available asking if I need help. A huge shout out to Barbara and Tom today for coming to my rescue!

Went here during a recent mobile home renovation which needed parts not available at the box…read morestores. The staff was helpful and quickly handed me the parts I needed and I was on my way. I certainly will come back again when the need arises.

May or may not have what you need. Don't touch-they MUST do it for you which certainly limits your…read moreability to shop. Additionally nothing we needed for our projects was available...

An amazing choice of products were well presented. We ended up purchasing a beautiful tile for our…read moredownstairs that looks stunning!! Also the vanity is good quality and perfect for our half bath. The sales rep was very helpful! Since we needed a product that was a clearance it took awhile for them to find the quantity we needed and deliver it but that was ok. The price was worth it. They could really change what happens when people walk in the door. In a large place like that there needs to be friendly and smiling people making you feel at home immediately. Instead ( and I've been there three times ) the people up front ignored you and jabbered amongst themselves instead of greeting you so you had to approach them in order to get directions to what you were looking for. Cmon Floor and decor- you can do better than that!!

I will start with the positives! This store is HUGE, clean and plenty of parking…read more However it's impossible to get an employee on the phone to confirm orders are ready OR anything else. When in store I asked an employee to call another store to verify product stock and they made an excuse of being too busy. This locations inventory was off by 4 cases of tile!

Last week, I visited the Tarpon Springs Ace store to buy Citronella candles because love bugs…read moreswamped my front porch daily! Online, the Tarpon store was the nearest location to New Port Richey that had the set of 3 citronella candles in cute little terracotta dishes. Upon arrival, Kim/sales helped me look for the candles, but nothing on the shelf. She even checked her computer and the candles appeared to be in the store, but perhaps another shopper had picked them up. So, I decided to buy a live citronella plant from the garden center. Sally told me it's easy maintenance, water every other week and the plant would be healthy. I was sold! She could tell that I didn't have a green thumb. I had passed right by the citronella plants and then asked her if the store carried them. She gave me the kindest grin. Well, Kim was my checkout person. She really wanted to make things right! Kim offered to call me as soon as the next shipment arrived. What a pleasant surprise! She also recommended that I download the ACE app to receive $10 off of a future purchase. So, I went home and downloaded the app. Guess what! Kim left me a voice message yesterday that the candles had arrived. Today, I drove to Tarpon to pick up my candle set and used my $10 offer towards my purchase! The plant did take care of the bugs on the front porch and now the cutest candles for the back porch. Ace Hardware's customer service is unmatched by any other hardware store! Ace employees have a way of making you feel that your purchase is an important one!

Just want to share how upset I am. Long time customer 10 years plus at this tarpon vision ace…read morehardware store. The hurricanes in tarpon destroyed my families home and also my business, and to make matters worse, my wife an d I were displaced to GA where within a week we were in a bad car accident and I broke my neck and she broke her shoulders amond many other lifelong dibilitating chronic issues. Long story short, during the hurricane I took in my back blower to be fixed and due to the hurricane, that unit was destroyed. Since I was in such a bad accident I was laid up in the hospital and also months afterwards I was bed ridden along with my life. Life turned upside down, fast, and everything gone. We just moved back to tarpon in April, I rekindled my business mentality and decided after a long hiatus I would return to this work. I went into ace today and spoke with the gentlemen who took over Johns position after dear John had passed away during corna virus, and well, he pretty much told me there was nothing I could do. To top it off, he then insinuated that I was a lier and categorized me with another group of "liers" who have come in and "said the same thing as me" Really could have cared less about the blower in reality, even though it should have been at least credited to my account. But after 10 years of purchasing from this store, I could not believe the disrespect. I let the manager know in the front, not to much avail. Still let me walk out totally upset. I made a report with corporate when I originally realized they had my blower after the hurricanes, made a ticket, got a docket number and everything. But I just can not believe the extent I'm having to go in order to get sub standard customer service from a place in which I have revered and spent hard earned dollars with for over 10 years. Totally disrespectful, disrespected, and I cannot just sit and let someone talk badly about my integrity or character. Something needs to be done I have already put a new complaint in with corporate.

After many calls and one visit, six months later the company that made my shed dropped off wood…read moresiding to me so I can paint it to match my house. I need to take the vinyl siding off my shed. Buy a nail gun and put up the new siding myself with my two grandsons.

I needed a Shed to empty and restore some order to our garage. The manager Dean was so informative…read moreand helpful, he guided us through the permit process, had all the paperwork, and made it very simple for us. The price and quality are the best we've looked at. Highly recommend them if you need anything to do with storage or a carport.

My interior designer friend recommended I call them. I had…read morethe best customer experience. Nathenial helped me select the best quality sink for the price as well as the latest in technology in Faucet. Outstanding customer service. They delivered the sink to my Granite/ Counter top company and then delivered the faucet to my home. And sent me a heart warming thank you note for doing business with them. I did all my shopping remotely with them. Highly recommend.

I have been to this store in Tampa & loved the Tampa store. This store seems to be lacking in many…read moreways. They have less inventory. The staff was of no help. I was prepared to buy new flooring & it just wasn't going to help me at all. I gave it a try. I would not recommend this particular store, to anyone. What's a girl to do? I wish I had a new floor right now, but amist a pandemic & poor customer service, I still have carpet. No recommendation.

All the guys are so helpful and so friendly. I got very overwhelmed when I walked in and saw how…read moremany floors I had to pick from but they assured me that they would help me find what I was looking for and sure enough they did. They are extremely knowledgeable about their products and I felt much better after they educated me on the floors and help me pick one out.