We stayed here for a ladies fishing trip. We were in the Juniper lodge. The accommodations were 2 bedrooms and a living/dining area. Kitchen has full size fridge, stove, dishwasher, coffee maker and microwave. Each bedroom had its own bath. One bedroom had small fridge, coffee maker and microwave. Our meetings and meals were in the main check in lodge area where we had a room reserved. There is a pool and a couple hot tubs which we didn't use this trip. Comfortable bed and pillows. There was no tv in one bedroom and only one station on the other bedroom tv. Living room tv worked fine and has a DVD player. One bedroom had a wall cooling unit. There is no air conditioning in the other bedroom or main area. Even with the ceiling fan in high and windows open the unit is hot in the summer. The other bedroom has no fan. The front desk will give you a portable fan of you ask for one. I would bring one if you stay here in the summer. I recommend this property and would consider another visit in the future. read more

It was easy to book our accommodating through Fernie Lodging Company, the customer service was very good via email to answer any and all questions. Our family rented two condo/hotel rooms at the Timberline Lodge in the Balsam building, rooms 540 and 545. The rooms were very spacious and each of the two bedrooms and loft room had their own bathroom (1/2 bath in the loft), which was great because everyone had their own space. Every room, except the loft, had a TV, which was very nice too. Wifi was provided for free and the connection was superb. There was a coffee pot, slow cooker, toaster and electric kettle provided along with a fair selection of pots, pans and a couple of bowls and 1 casserole dish. The only "food" provided was 2 packages of coffee, some tea and packages of salt, pepper, sugar and sweetener. That's it. I would have wished and will recommend the hotel to offer more condiments available such as ketchup, mustard, mayo, peanut butter, jams, etc. You essentially have to bring or buy EVERYTHING for your food which is a rather big expense and inconvenience. No spices to cook with or anything, I understand perhaps this is a food safety regulation, but single serving/portion packets could easily solve this problem. I also found it odd that we were required to empty our own garbage upon check out and that they charged me $13.50 per night for a play pen and did not provide a sheet, I'm thankful I brought my own from home, just in case. There is also a condition that if they "take longer to clean your room than normal" they will charge you extra. I'm not sure exactly what this means, but I will be watching the credit card to see if they charge us extra, as the place was very tidy but I ran a small load of dishes through the dishwasher as we left. The room was quiet, we did not hear our neighbours at all, but it was very noisy if kids were running down the hallway, especially the hallway below us, for some reason. All in all, the location was wonderful, the hotel room was perfect for our family of 5 and the shuttle was very convenient to use to the hill. Jenn was wonderful and very responsive to deal with pre-booking. read more

We stayed at the Polar peaks unit for spring break. We had a great time skiing and the unit was big enough and the hot tub was clean and a great addition! I must say, we were quite disappointed with the cleanliness of the unit. The unit is old with old furniture and although the linen was very clean the rest of the house was filthy. When we first entered the unit the entrance was covered in sand and dust. We also noticed the layer of dust on the arm rests of the black leather couches. I wanted to just do a quick vacuum and found an old vacuum by the front entrance. However, the vacuum could not suck any of the dirt off the ground. There was also no other cleaning supplies that we could use to just do a quick wipe with. I ended up buying some to use instead. It is obvious that this place is trying to obtain maximum profit from clients. Even the cleaning cloths were cut in quarters to in order to save money. This is expensive accommodation and the location is amazing but I feel that in a pandemic cleanliness should be priority. Personally, we will never stay here again. The unit needs a new vacuum, a mop, cleaning supplies....especially if you have large groups staying for a week. read more