Called four times to ask if they would supply someone living in an RV with rented tank. Was told a sales person would call back. No one called back. On the fourth time I asked the phone person what was going on and was informed they do not serve people in RVs. Ok. They do not think people in RVs are worth the trouble, They could have said so. Also, if the time comes when we need propane for a home or business, I'll try hard to find someone else. read more

This doesn't even deserve one star! First off how does a propane company not have any after hours service?? We have the automatic fill on our account and your company has not been coming to refill our tank as they should be! We have been completely out of propane since Friday night!! I called first thing this morning and was hung up on twice by your automated phone system. Finally, got ahold of someone and she requested the dispatch in our area. And apparently they cannot service us today??? This is not OK! It's -11 degrees, we have no heat, no warm water and cannot use our stove to cook. Also, the gal couldn't explain to me why we haven't been filled when we are set to fill automatically??? She said there must have been a fluke. She confirmed it was reading we were at 2%! This needs to be addressed today! Terrible customer service on so many levels! read more

Times are rough right now and I get it. I'm a nurse and I literally work on the front lines of the COVID 19 pandemic. My husband and I bought a camper so I wouldn't have to stay in a hotel, so I can be close to home. I needed gas to run the heater. My husband said go to Ferrellgas. I did. With my 3O pound tank I pulled into the parking lot. There was a sign out front. "Propane Tanks Filled Here" Great! I'll have heat in time form e next snow storm expected tonight. NOPE!! As I stepped out of my truck this crazy lady started banging on the office glass and using the finger across the throat sign. Not great! I got back into my truck and started to pull out when I saw a worker walking across the parking lot. I asked about getting my tank filled. He explained how this guy and that guy were out and there was no one to fill the tank. Why the sign I ask? " Oh that shouldn't be there" Whatever. If it's s not supposed to be there, then why is it there? I get that people are freaked out, but put up your "closed" sign. Jesus. And yes...I rolled my window down, shot the crazy lady a finger and yelled FY. It felt good...to release to that tension. Proceed with caution... read more

Ferrellgas - Worker removing sign - Colorado Springs, Colorado

After a long and disappointing road with another propane company that let our tank run out, I called Ferrellgas in a pinch. They were very kind and understanding and were able to work us into the schedule to have a new tank installed right away on a Friday, filled the tank Monday, and also sent us a handwritten card thanking us for our business! All of this occurred and the other company's tank is still sitting on our property even though they were supposed to pick it up last week. I am so happy we decided to switch company's! read more