I cannot say enough good things about Fertility Connections! First of all, they are extremely responsive. I'd say 99% of our interaction with them was via email (my choice, it's my preferred method of communication). I would always receive a response from them within 1-2 hours (usually less) during regular business hours. Throughout the whole process, I would receive emails updating me on how my donor's doctor appointments went, what the next steps are, etc. On the day of my donor's retrieval, I actually received an update from Fertility Connections before I heard from my doctor's office on how the procedure went! Before we signed on with them, they gave us all the information (in writing!) we would need to help us make our decision. This included a list of all possible expenses and when they were due (you do not have to pay for everything immediately upon signing the contract - you pay for things in stages. This is great, in case something happens and the donor you've chosen doesn't work out.). We also appreciated that they provided a list of scenarios that described how much of a refund (if any) you were entitled to if something didn't work out with your donor (i.e. she failed the psych exam, failed the medical exam, donor breach of contract, etc.). Their contract is also written in simple English so you do not need a lawyer (unless you want one) to explain everything to you before signing it. They have a pretty good selection of donors, and even have a decent number of non-Caucasian donors. I love that they only work with local donors. Although this may limit their pool of donors, it allows them to meet and screen the donors in person. It also helps limit out of pocket and travel expenses that you need to reimburse when they go to your RE for all the various appointments. Their donor fees are also lower than a lot of the other agencies I looked at. The donor profiles they provide are very detailed. They even include a summary by a genetic counselor and the results from the donor's previous cycles (if they're a previous donor). Everything was handled in a timely manner. I did not have to wait days to hear back from them or receive information I had requested. In fact, less than a week after my embryo transfer, I received a reconciliation of my donor's out of pocket expenses and a check refunding the unused portion. Trying to find a donor and donor agency was very stressful, but once we decided on Fertility Connections and had picked our donor, it was all so easy. I never felt like I needed to stay on top of them or worried that something would fall between the cracks. In fact, this may have been my least stressful IVF cycle of all (after all, someone else had to take the fertility meds and go through retrieval this time!). I highly recommend Fertility Connections. While I hope to never need their services again, if it turns out I do, I would not hesitate to use them again. read more