My doctor here was great - the 3 times I saw other doctors, they were great, too. My beef is with…read morethe desk staff and how the office is run. Every encounter with the desk staff literally left my hormonal, pregnant self wanting to cry. At the beginning, it was the appointment lady arguing with me about scheduling an ultrasound after the doctor couldn't find the baby's heart beat. The doctor said to take an appointment a few days later, and the lady wouldn't give me one until I was in tears. Then she begrudgingly sent a colleague to ask the doctor. For a later regular ultrasound, I was given an appointment time that I couldn't attend, and the woman on the phone refused to look at alternative times. (So I went elsewhere.) On a regular basis, it was a lack of consideration and downright rudeness. At the end, it was calling for a 6 week follow-up and being chided for not calling sooner. The desk staff and the medical assistants seemed pained to give any information, and yet are quick to act like you are an idiot for not knowing something or for asking a general question. My other beef is with wait times...sitting in a chair for almost 2 hours waiting for a scheduled appointment at 38 or 39 weeks pregnant is cruel. Not to mention, every minute I sat in the chair was being deducted from my sick time at work. The website says to be on time for your appointment for the consideration of other clientele. But the same courtesy is not extended to patients.

I'm giving the clinic 2 stars because of the constant lack of customer service and general human…read morekindness at the front desk. My gynaecologist and obstetrician Dr. Rosalie Filion is extremely friendly and competent. Only good things to say about her. This is why it's a shame walking into the clinic every time now is becoming a negative experience. I have an enormous amount of respect for customer service, front-line, reception-type professions who deal with the public every day, and I treat them as such. Unfortunately, the 5-6 times I've come to the clinic, as both a regular gyno and now a maternity patient, the front line service has been consistently poor. Here's a sum up: - Greeting = "yes?", not "hello" or "how are you" - Receptionists (the two I've had) never smile - Attitude = defensive, impersonal, and generally unfriendly - Knowledge = limited even when relating to general Qs (ex. "What can I expect at the next visit") It's a shame patients here are greeted with this situation since from what I hear and have experienced, the health professionals are top notch. In this branch of medicine I feel it is especially important for the patients to feel confident of the service they're getting and at ease/ stress - free with their experience is this beautiful part of their lives. I only come here for my Dr and because of the proximity to my home.

For the price you pay they should at least respect your meeting time. Waiting two hours after your…read moremeeting time is not ok when you pay 400$ for a meeting.

From the owner: OriginElle is an innovative fertility and women's health centre that offers a full range of…read moreinfertility services for men and women, including: * In vitro fertilization (IVF) * Natural and modified natural cycle IVF * Fertility preservation * Male fertility treatments * And a variety of women's health services Constant improvement, continuous innovative and patient-centric care are the hallmarks of our clinic. Combining tried-and-true Eastern practices with traditional Western techniques, we treat patients with the full spectrum of fertility issues and successfully caring for the most challenging patients - ones who often have been refused by other clinics. Conveniently located in Montreal, Canada, our fertility clinic draws women from all over the world by bringing the very best of the world to them.