If you're looking for a wonderful dog sitter, Jerry from Boy Meets Dog is fantastic. I had an…read moreupcoming trip and reached out to Jerry via his website. He was responsive from the beginning and cared to ask many questions about my dog, Ziggy, in order to get to know him. I left Ziggy with Jerry for almost 3 weeks and I had peace of mind that Ziggy was being cared for in the best way. In fact, I think Ziggy was a bit sad to be picked up after his time with Jerry. Would highly recommend Jerry's services and will use him again in the future.

We're so grateful to have found Jerry! He watched our two dogs for a week right after our move to…read moreChicago, and we couldn't have asked for a better experience. The dogs came back calmer, happier, and clearly well cared for. We weren't worried for a second while we were away -- Jerry was incredibly kind, reliable, and accommodating of all their little quirks and routines. Truly gave us peace of mind during a hectic time, and we're so thankful to have someone we trust with our pups. Highly recommend! Attached Nala getting hugs and Simba being a cutie!!

After my original review, the General Manager personally reached out and took the time to have a…read moredetailed conversation about my experience and concerns. She followed up with a clear plan for improvements, which I genuinely appreciated. I decided to give it several months before returning, and after being back for the past two months, I'm happy to say I've seen noticeable positive changes--especially in the cleanliness of the facility. It's clear effort was made to listen to feedback and improve the experience for both dogs and owners. ------------------------- original review: I've completed our 10-day "All Day Play" package here, along with a few overnight stays, so I feel I can provide a fair and thorough assessment of our experience with Wag Hotels West Loop. We moved from California recently, where we were loyal clients of Wag Hotels in West Los Angeles and Santa Monica. Naturally, I was relieved to discover a Wag Hotels location right in my new Chicago neighborhood. Unfortunately, my experience here has been completely different--and, frankly, extremely disappointing. Concerns: * Strong odor of dog waste: The lobby consistently smells overwhelmingly of dog waste. If the front area smells this way, it raises serious concerns about the cleanliness of the actual play areas. It's disheartening to see management responses on other reviews claiming they "take cleanliness seriously" when my experience, every single visit, says otherwise. This probably explains why I have to give my dog a bath after every daycare stay....he is filthy and smells like he's been swimming in a pool of pee when he comes home. * Lack of compassion for the dogs: During one of Bowie's stays, I called to check in and was told he seemed quiet and anxious. I asked if someone could simply pet or comfort him for a moment, as he loves human contact. The staff member told me they could not, citing that it would show "favoritism" and cause other dogs to bully him. Not only is this explanation puzzling (especially given I've witnessed staff picking up and doting on other dogs), it also suggests a lack of individualized care for dogs who may need extra reassurance. * Alarming handling by staff: One evening around 8:10 pm, I arrived to pick up my dog. While waiting to be buzzed in, I heard dogs barking in the back behind the employee entrance --followed by a male staff member screaming at the top of his lungs, "shut the f*** up." When I brought this up to the front desk, the staff denied hearing anything and refused to share who was working with the dogs. I called the next morning and spoke to the manager, Janette, who thankfully took this seriously and promised to address it. Still, it's unsettling to know individuals who clearly lack the patience or temperament for this job are in charge of our dog's wellbeing. * Inconsistent staff communication: There seems to be very little consistency in how staff are trained. I've received different answers to the same questions from multiple employees--ranging from pricing details to basic policies. This inconsistency is confusing and does not inspire confidence. What they do well: * 24/7 staff coverage: Unlike many local daycares that leave the facility unattended overnight (only monitoring via cameras), Wag Hotels has staff on-site around the clock. This was a major factor in choosing them initially. * Cameras for owners: They offer cameras in the play areas so owners can check in throughout the day--something not all Chicago daycares provide. Final thoughts: As valuable as those pros are, they aren't enough for me to continue bringing my dog here. I ultimately finished out my pre-paid package because refunds weren't an option, but I'm grateful I can share a balanced, multi-visit perspective rather than a single one-off experience. I hope this feedback encourages Wag Hotels West Loop to re-evaluate their staff training, address cleanliness more rigorously, and reinforce a culture of true compassion and patience for the dogs entrusted to their care

Luisa M. and Mario B. were so helpful and nice to explain all the services here for dogs. There are…read moreno Cat hotel spaces or Cat Grooming. But they have large individual hotel room rooms going at about $85 a night and medium size rooms for $75 a night and small room rooms at $70 a night. Private suites $125 a night and $110 a night for a deluxe suite. Private and Deluxe suites allow for a TV and cameras so you can access watching your dog 24 seven. You can enjoy keeping your dog safe here and socialized if needed in the group (2 groups) where there's one for dogs 35 pounds in underwear and another group for over 35 pounds. They also have dog grooming services and details services that you can pay extra for. There are three locations for the wag hotels at the West Loop, Lincoln Park, and O'Hare. There's no outdoor access or social space so it's safe for the dogs where they can't run away or jump a fence.

I love Rockstar Pets! My pug Ozzie has been going here for enrichment for about a year now. He is…read morevery well treated; he's eager to go in whenever we walk there and the staff give really nice comments about him and communicate whenever there have been issues (like one time when he hurt his paw a bit.) I also love that when we leave town, we can board Ozzie in the same place he already knows, with the same great people looking after him and also all his pup friends! Also the location is very close to the eastern end of the 606 so it's quite easy to walk/bike to from much of Bucktown/Wicker Park.

Rockstar pets is amazing. They did such a great job training our puppy in puppy training. He loves…read moreit there so much that most days he doesn't want to come home with us. The staff is so knowledgeable and kind. If you're thinking about taking your pet to rockstar pets, do it!

I have no words that would do justice to Jessie and her training of my puppy. ChatGPT couldn't even…read moredo justice as she is absolutely wonderful, professional, and fabulous at her job. My pup Okoye adores her and is now a better pup because of her. I looked out when Kim picked her for my Pups training. Thank you for having Jessie on your staff.

My family moved back to Chicago 6 months ago, and with the changes we noticed our 2 8lb Chihuahuas…read morewere struggling with adapting to the city and to us having more visitors (we now live near family) After doing a lot of research - I set an initial conversation with TUCKER PUPS to discuss my dogs, their challenges, and our long-term goals with them. I believe I was in contact with KIM who honestly made me feel like I was just chatting with a friend! She was so approachable, understanding, and really went into the details of what option would best support my tiny fur children. Fast forward 3 months and we just wrapped up our in-home training package with Maureen! I cannot stress how amazing the entire experience was. Maureen has truly changed our lives for the better. Where we started to where we are now is night and day better, especially for my more aggressive dog Luna! We went from no one being able to enter our apartment with the dogs out to now the dogs just hanging out when people are here! Maureen is patient with pets AND people. She is always positive and really explains the WHY of the behaviors and outcomes. She's always on time, super professional, and gave us practical tools that actually work to truly set our dogs up for success but also US up for success as "parents" Honestly, I am a little sad Maureen is so great at her job because we will miss her coming over! If you want a trainer who knows her stuff and makes the whole process feel doable, Maureen is your person!

I can't recommend Green Paws enough! The office staff are so helpful, flexible, and responsive, the…read morecare team is so caring, transparent, and thorough - it's been so great to have people I can completely trust take care of our pets while we're at work or away for the weekend. Our pets have lots of needs and everyone has followed our detailed instructions so well. We're moving and we're going to miss everyone at Green Paws so much!

We love Green Paws! They may be a little more expensive than other dog walking businesses, but the…read morelevel of care and attention they provide is unparalleled. They are attentive to detail, responsive, available on short notice in a pinch, and they do so much more. Having an established relationship is great, we always know the pet care specialists and they introduce us any time someone new will be coming around. Excellent service, we recommend them to all our friends

I have a 8 month old puppy who is my baby! I wouldn't trust him to just anyone. I love Green Dog!…read moreThey update you with pictures often. They have great hours and the staff is very friendly. He was recently boarded for a whole week and came back happy and healthy!

Very friendly I am vision impaired, and they helped me to find my Uber when it arrivedread more

I wanted to recognize the team at Pet Care Plus for the care and professionalism they showed during…read moremy pup Kuma's 2-week Board & Train stay. I will be honest--there was an incident on the live camera feed that was very upsetting to witness, and I was ready to pick Kuma up the next morning. As a rescue puppy, seeing her mishandled by an employee broke my heart. What made the difference was how quickly and professionally Kate, the managerbresponded. She called me within minutes of my email, listened to my concerns, showed genuine empathy, and immediately put my mind at ease. The team took my concerns seriously and ensured Kuma was never placed under that employee's care again. Because of how Kate and her staff handled the situation, I decided to give it couple more days. Kuma was happy, well cared for and enjoyed playtime. Today, Kuma attends daycare twice a week, has a monthly pool pass, and loves her time there. The facility is clean and well maintained, but what truly sets Pet Care Plus apart is its caring and compassionate staff. Thank you, Kate, Monica, and Zoe, for taking such great care of Kuma!

Love this place! Take my dog to daycare here, and a few things I love - they don't require that you…read morehave to come 2-3x a week like many in Chicago. Just not realistic for us. Also, they have cameras! Something many in Chicago don't. Service is always so nice, and my dog who has not liked being dropped off at daycares in the past, LOVES coming here. She walks in and never looks back! One thing I wish is that when she's being boarded, they no longer send a daily report card unless you pay an extra fee which I don't love.

Our 2 dogs who have special needs (one has surgical metal in her leg post repair) and the other who…read moreis a shy, skittish recently retired Amish puppy mill mama breeder dog went for grooming with Anna. She did a great job in giving them the extra care and special handling & attention they required. Both came home very happy, clean with shiny coats and smelling great. Will definitely take both dogs for grooming again. Than

Prices increased by over 30% in the last two years, plus brand new fees for increasingly dumb…read morereasons. This used to be the best boarding spot in town but now it's for wealthy pet owners only.