This company's service, attitude and charges are appalling of which I had first hand experience when the Toyota Aygo, ( a courtesy car I had been lent by Bodywyse in Kirkcaldy) which I was driving broke down on the A92 on Saturday 31st March, 2018. Although I parked it off the carriageway and in a safe place within the chevrons by the verge, within about 90 minutes it had been towed away by Fife Accident Repair on instructions of the police while I was away trying to find help. Fife Accident Repair made no effort whatsoever to contact the owners of the vehicle to alert them as to the situation even though their name and telephone number were displayed very clearly on the side of the car and accordingly I assumed it had been stolen until I contacted the police. Thereafter, Fife Accident Repair placed every barrier which they could in my way to prevent me collecting the car in order to maximise their charges which totalled £504 by the time they finally agreed to release it five days later. They lied to me and claimed they had told me on the phone to bring my driving licence when in fact I had specifically asked them this and they had said that it was Bodywyse who had to produce any identification not me. They also lied and said that they had told me to arrange an appointment to collect the vehicle which is also untrue. Finally, they had failed to tell me when notifying me of their exorbitant charges (£504 to tow a tiny Aygo a distance of 7 miles is outrageous) that they do not accept payment by debit or credit card and only by bank transfer, cheque or cash. All this confusion was created by their mismanagement of the situation but their manager/director delighted in causing the maximum level of inconvenience to me when I called to recover the vehicle which they ought never to have impounded in the first place. It is extremely important that people are warned about these sharp practices to protect unwitting motorists from their larceny, discourtesy and unprofessionalism. read more
