After showing up at a Chase Bank in the Lansing area last weekend and learning that we couldn't…read moreopen a new account without making an appointment, I searched online and noticed that Saturday morning appointments were hard to come by and several weeks away. So I booked an appointment in the Novi branch. Am I glad I did. Staff at the Novi branch were so much friendlier and more helpful. I couldn't tell you hope many people stopped by and asked if we've been helped, then followed up assuring us that our rep would be available shortly. Milan was patient and answered all of our questions to our satisfaction. He also helped us determine which account type would best meet our needs.

Didn't know you have to order $2 bills. The teller ordered and told me to come back next week. I…read morewas a day late getting to the bank and didn't see my teller. Went up to the window. This new teller said "yes" Clyde left them for you. Had them all counted out and everything. In and out I less then 10 minutes. GREAT JOB CHASE

I've been a loyal Allstate customer for over 35 years and had always enjoyed a positive…read morerelationship with my local agency--the Joseph Dunn Agency in East Lansing, Michigan. Sadly, my recent experience has completely shattered the trust I once had in both the agency and the company. After submitting a claim supported by a professional estimate of $7,200, Allstate approved only $1,300--without conducting a proper investigation or maintaining any meaningful communication. My contractor, who could have clarified the full extent of the damage, was initially ignored. Instead, I was forced to deal with a claims adjuster based in Texas--someone who never visited the property and made decisions from behind a desk, completely disconnected from the reality on the ground here in Michigan. Even more troubling, two separate employees at the Joseph Dunn Agency admitted that the claims office handling my case "never approves claims." If Allstate is aware of this pattern and continues to allow that office to process claims, it reflects a serious disregard for customer care. To add insult to injury, my once-responsive local agency stopped returning my calls. One employee said another would follow up and even indicated they might be able to help, but weeks passed with no response and that lead went cold too. This experience has been incredibly frustrating and disheartening. Allstate's slogan says you're "in good hands," but I've never felt more abandoned--especially by an agency I once trusted and respected. After decades of loyalty, I expected far better. I urge others to think twice before trusting Allstate with their coverage, or choosing the Joseph Dunn Agency. Eventually--after more than two months and repeated requests--Allstate finally sent someone to properly inspect the property using the right equipment. A third-party inspector (not employed by Allstate) used a drone to assess the damage to our 40+ foot barn and met with my contractor. Ironically, this inspector's estimate came in even higher than my contractor's original quote. Only then did Allstate finally pay the claim appropriately. The delay, however, left our barn exposed and in disrepair. We're now facing additional cleanup costs--like removing bird droppings--that aren't covered, on top of the long-overdue repairs. What should have been a straightforward claim turned into a drawn-out, stressful ordeal. I've since switched insurance providers, and it's been a huge relief. Knowing that now I'm truly in good hands if something catastrophic happens gives me real peace of mind.

The office staff is wonderful- friendly and professional; Joe Dunn/Allstate stink. Had a…read morehomeowner's claim denied that literally cost us THOUSANDS out of pocket. NO ADVOCACY on his part, just a shrug and "oh well". Be advised.

Michael Church Michigan Michael Church Michigan. Garbage…read moreagent. Couldn't even explain how i don't meet the requirements of insurance. Was going to move my insurance from Farmers Insurance and add 2 or 3 more vehicles. This guy is a waste of time. Save yourself the trouble and find a real agent that works with you.

Had a problem with communications with an agent. Brought it…read moreto the attention of owner. He solved the problem. Thank you

For any type of commercial business this is the place to go. This company has the unique ability to…read morespecialize in areas such as Construction, Energy, Environmental, Hotel/restaurant, Developers, outdoorsman insurance and so much more. 10/10 recommend

More Foster has been providing insurance for my dog agility business for many many Years. I have…read morenever been unhappy with them they always serviced my account perfectly. When I call and need something from them I get an instant response I couldn't be happier.