US Bank found my online banking info. on the dark web and immediately froze all of my accounts…read more (unfortunately, they forgot to inform me) Anyway, I had to set up an appointment to close and reopen all of my accounts. I made the appointment with Bridget Mustain and she was SO helpful! I had 5 accounts and it was time consuming, but Bridget took her time to help me through the process and to answer all of my questions. She was so patient and professional - I really enjoyed having her help me. At the end of it all, she got up, came over to me and gave me a hug! Customer service like this is very difficult to come by these days - US Bank better hang on to her, she's a keeper!

I CALLED this branch after being directed to do so from the 1-800 customer service number couldn't…read morehelp me with my inquiry. I needed assistance with a question regarding my State Farm Visa card that transitioned to U.S Bank this year. I spoke with Kevin & he was very friendly and professional. Although he didn't know the answer immediately (I had a complex question and the State Farm cards just transitioned to U.S Bank so I didn't expect an immediate answer) However Kevin followed up with me the next business day with the answer to my question. Very fast prompt service. Highly recommend. Thank you again Kevin!!

Outstanding service, and hospitality at this Chase location!…read more Sincerest thanks to branch manager, Cathy, and private client banker, Stephen for taking outstanding care of us. They were extremely attentive to our needs and even took time to call us to follow-up and ensure all our needs were met + our questions were answered. We greatly appreciate your professionalism and help. We highly recommend swinging by this Chase branch for any banking needs!

Used this location for 14+ years and had a good relationship with the staff. I appreciated the…read moredrive through banking with the pandemic currently happening. It has now closed and moved locations to Sawmill. I stopped at that location today for the first time. While it is pretty inside, I would prefer to not have to go in right now. I didn't see any of the staff I am used to and being an introvert there was way too much interaction for my preferences. I will be finding a location that still has a drive through.

Chase's best branch ever. Everyone is super friendly and helpful. Gives you the feel of a smaller…read morecommunity bank. Like Norm on Cheers.. everybody knows your name.

On January 30, 2024, I met with Ishawn Yajnik, Private Client Banker, at the Avery Rd location in…read moreDublin. He was such a professional and represents Chase Bank excellently. I took advantage of the 5% interest on their CD, which won't last too long. Highly recommend Ishawn and this Chase location.

The ATM isn't covered and the drive up is very narrow!…read more Rainy day- trying to make a transaction and had to drive away because of the rain. Rethink the design and add an awning or some sort of coverage!

Nice enough people, but not adhering to masking indoors. Seemed a bit unprofessional and overly…read morecasual, as everyone in the bank knew our purpose for visiting (eg; other teller walked right over to listen in). Just uncomfortable.

Yeah I'm writing a review for a bank, but I had a great experience here and felt should give some…read morepraise. Stopped in to get some cash after having my purse stolen (and coming directly from BMV to get a replacement license so I was not having a great couple days). Didn't even make it to the counter when I was greeted by a personal banker who came out of his office after probably seeing there was a slight wait for a teller. Said he could take care of the withdrawal and after hearing my story, verified my debit card, processed a pending fraud claim, offered-but didn't get pushy- with additional security services for the account. Was really nice to have a little extra service-wish the BMV offered that! If you're in, look for Mitchell Collins, really gave extra service that is usually lacking these days.

Wow, what a messed up bank. I am RUNNING away. No call backs, rude people, checks never arriving…read moreafter ordering 2 times, left voice mails (3) never returned, and finally the "coup-de-gras": Stopped in to talk to a manager and told him calmly about the past 3 months as a new customer, and he nodded his head and said "sorry", never asking my name, account, etc. A PERFECT ending to a badly run bank.

Finnaly found it. No walk up ATM..just a drive up one. AND IT WAS OUT OF CASH! WTF. How do I go…read moreto an Irish fest with no cash...grrrr

I haven't always had a great experience here. But, they give me money if i need it, and don't screw…read moreme on interest rates, which is also good. However, the tellers are rude, to the point where i have raised my voice and called them out. Something I have never done to people working menial minimum wage jobs, but she was rude.. and no longer there, which makes me feel i wasn't the only one that thought that way. The hours aren't great post covid, and the banking app is junk, but it's not chase, which is a win 100%.. and a reason i simply overlook the faults. The only real issue i have, which i assume i would have anywhere, is the fraud department are morons.. Dumb as rocks.. so using the debit card is a hassle, though i am uncertain if that's the case everywhere.. I carry cash with me just in case it gets flagged for buying a soda after purchasing gas at the same location..

Read each review carefully and decide on bmi for yourself. All the negative reviews have issues…read morethat would be anywhere they go. The rest of us will don't have cash flow or attitude issues have no problem here-or most places. Going in someplace 15 minutes before closing and wanting extended services that are unavailable are not BMI's fault. Not being able to pay your bills on time is not BMI's fault. Again, read each review carefully. We have always been treated well and always had zero issues

Good ATM - you can pick what type of bills you can get. Nice touch.read more

Christy, the assistant manager is AMAZING. When I had an issue with my account she was not only in…read moretouch with me on a regular basis, but she made me feel like top priority. I cannot say enough, I am so grateful to have such a great bank and if you have ANY issues, Christy is your gal!

We had our mortgage with Union Savings for years and even refinance through them, without issue…read more Would definitely use them again if the need arises.

BUYER BEWARE!!! I encourage you to not to do business with this company. They cost my wife and I…read moreour new home due to their incompetence! Day before closing we were told we needed more money down. We fixed that issue and had a new closing date. At 5pm on the new closing date we again were told there was an issue. Corrected that issue and we guaranteed to close the next day. We have not heard from them as to why we were unable to close. Now we are out our deposit! STAY AWAY!!!!

I've been banking with Chase Bank for almost 10 years now. The branch closest to me (Bethel &…read moreSawmill Rd Branch) has only a walk-up ATM, a drive-thru ATM, and the branch (no drive-up service). Going in to the branch near me was physically painful as there were always a long line, transactions would take forever to complete, and there only ever seemed to be one teller actually helping customers. I've had the drive-up ATM at the branch near me eat a check, which took several weeks to rectify, (although Chase credited me the money until it was resolved), and the ATM is frequently having technical issues. I started going to the Chase branch on Frantz Rd., and have always had EXCEPTIONAL service. I have never spent more than 4 minutes (I'm a busy mom and business owner, so for me, time is invaluable) in the drive-up teller line, being helped, or using or waiting for the ATM. The people inside are always genuine, courteous, professional and extremely friendly - not creepy friendly, just genuinely friendly. The ATMs are always functional, and I've never had it eat my checks. This branch is, in my opinion, top of the class. I'm so thankful I found this branch. It's now my go-to branch.

The other reviewer is right-they are crazy nice at this location and always make me feel like I'm a…read moreRockefeller, instead of the poor schlub that I am. The branch manager even apologized to me once because he was speaking to an employee I had an appointment with. As long as you are dealing with the local branch, things are great. If you get a mortgage here though, be prepared for something of a slog as it goes to a centralized underwriting center in another state. I think that's the case with all of the big banks though. (Despite that, I do have to say the local branch worked very hard on my behalf to get the mortgage paperwork done.)