I brought in a quilt to be embroidered. I was shown a picture of several fonts to chose from. Well,…read morethe font selection only showed the letters in the name of the font so I asked if I could see a preview of what I wanted embroidered in a particular font. I was told no, that wasn't possible. So, before I selected the font, I made sure to ask questions to make sure I would be happy with it since no preview was available. I asked if the font "Lucy" would be in print and not cursive and was told that would be. When I came in to pick up the quilt, the font was partially print and part cursive which looked silly and was not what I specifically asked for. It looked like two different fonts which also made the spacing look off. I asked the girl working if she thought the font looked wrong when I picked it up and she agreed that it looked like two different fonts used in the same word. She told me she would call her manager and send her a picture. At the time, the manager was unable to be reached so I left the quilt and my phone number for a return call. Before I left, I asked the employee if it was even possible to remove the embroidery/if that had been done before and she told me yes. Shortly after I left, I received a phone call from the employee informing me that her manager had said that since I chose the font, there was nothing else that could be done about it. I requested a phone call from the manager and received one the next morning. The manager called to inform me that they do not offer proofs because it would be "impossible" with the amount of business they do. She told me again that since I chose the font, she would not be changing it. I told her that I requested an example before printing and since that was not available, I made sure to verify with her staff member that the font would be in PRINT, not cursive. She told me that the employees don't know because they're not the ones who sew it, she is. If your employees don't know about the product they're supposed to sell, maybe you should be the one communicating with the customers rather than the employees...anyway, I pointed out that that would be an issue to discuss with the employee and proper customer service would take care of that as the customer was misinformed at the time of placing the order. She kept reiterating that I had chosen the font so she would not redo it. I then suggested that there should be a printed alphabet of each font available if they weren't going to offer proofs. She told me that "unfortunately we find that if the customers have too many options it makes the decision more difficult so we don't do that." Umm..that wouldn't be an extra option. That would be a more detailed presentation of the options listed as available to avoid unhappy customers and redo requests. It would take a whole 20 minutes to print an alphabet example to have on file of each of the font options they have. The "example" they do provide, which she seems to be convinced is sufficient, contained 4 letters. Believe it or not, there are 26 letters in the alphabet, 52 if you count capital and lower case letters. She informed me in a condescending way that again, I chose the font and therefore there was no changing it. After a lot of back and forth, she told me she would issue a refund for the embroidery but the quilt is "still functional" so she would not remove the embroidery and that's the best she could do even though it's "against policy" to issue refunds. So, now I'm left to buy a new quilt entirely and take it somewhere else to be embroidered. Terrible customer service all around. I do not recommend going here for embroidery needs. Photos below to show the font example provided and the quilt.

This place is terrible since the new owners! They make mistakes and do not make them right or give…read moremoney back. The new owner is a jerk!

I recently inherited a t-shirt printing business and had absolutely no idea where to start or what…read moreto do. By pure luck, I stumbled across The Print Lounge by Blvck Ankh, and walking into this hidden jewel changed everything. From the moment I stepped inside, I felt a genuine, honest welcome...exactly what I needed and had been searching for. This space isn't just a print shop; it's a creative haven and artistic retreat filled with good energy and great people. The Print Lounge offered me an enlightening opportunity that helped me find the confidence to step boldly into God's gift of a new venture. What truly stood out was how open and supportive Block, Nicole, and Cash was. They invited me to come as often as I wanted to observe and learn about the world of DTF printing and best of all no gatekeeping, just pure knowledge-sharing and encouragement. Kyle was an absolute gem! She patiently coached me through the entire DTF process from start to finish, making everything easy to understand and exciting to learn. The best part? I got to complete seven of my own designed shirts...a moment that felt like the perfect finale to an inspiring experience. I'm already looking forward to my next visit and can't wait to start my next project! If you're looking for creativity, community, authenticity, or just want to be around good vibes - The Print Lounge by Blvck Ankh is exactly where you need to be.

I had to get some t-shirts made for this convention I was going to participate in. I found the…read morestore by accident while I was going to get some Jamaican food. This young man started his store and he has the best attitude and his quality of service is outstanding. He helped me learn so much about printing it was incredible. Now I know what a 'Gang Sheet 'is. It's definitely not what I thought it was when I saw it for the first time. The owner Dewayne even has a room if you want to DIY merchandise. I love this place.

I found B&B Threads on the internet when I was looking to have some jackets embroidered for my…read morebusiness. I had visited 2 other businesses for this service before finding B&B. I was impressed with their professionalism and the overall presentation so I chose them. Belinka Carter, the owner, worked with me to make sure that my logo was correct. I am extremely satisfied with their work and will be using them again real soon. Please checkout the photos and decide for yourself.

Belinka was an absolute pleasure to work with! I was looking to create 17 custom hats (logo and…read moretext on each) for some of my buddies, and she did a great job with them. Everything from initial consultation to delivery of hats was exceptional and timely. 10/10 recommend for all custom design needs!

Amazing work for my custom project! The staff was so quick and easy to work with. Thank you for…read moreworking with me to make this print happen!

From the owner: We don’t just print shirts—we build brands, unite teams, and make businesses and individuals stand…read moreout. Whether it’s screen printing, embroidery, or DTF printing, we deliver high-quality, eye-catching apparel that makes an impact. No hassle, no hidden fees, just great prints at fair prices with fast turnaround times. Big or small, your order gets the same attention to detail because looking good shouldn’t be complicated. Let’s create something unforgettable.

Excellent quality and the team here is so helpful. They took the time to help me figure out what…read morewould work best for our project. Came in with just a rough file and idea. Will be back

Gave me exactly what I asked for in a timely manner and at a reasonable price. Oh, and did I…read moremention that they were super friendly and helpful. Wish I needed more done!

I needed three shirts done for St Patrick's day, the next day. They took care of it and they came…read moreout so well. The customer service was reallly good. I purchased two shirts from them for the shirts to be printed on and those were good quality as well. Definitely recommend them.

I discovered Big Frog Custom Shirts through a recommendation given to me from a Better Sign. So my…read more1st thanks goes to A Better Sign for making the great suggestion. My review will highlight why I am glad I discovered Big Frog custom shirts. When I first entered their store I was greeted by Jake, a semi-young looking chap who was the same kind fellow who answered the phone when I called and put me at ease when he gave me assurance that the custom job (a difficult one that other companies said couldn't be done) could be accomplished. Jake was very helpful in spelling out the process and the approach he would take to fix the apparel I brought (t-shirts, jackets, hooded sweaters) to him and was very professional, helpful, and courteous from start to finish. Being local family owned and operated made me even happier to discover them and after successful completion of my custom apparel job, I have gained the confidence to give them a few more t-shirt jobs for our businesses to which they also successfully completed. From design, to listening, to production, the entire staff (ie. Jake, Rachael, Kathryn, and Claude) were extremely helpful in executing the look and feel I was looking for. So thank you to him for that. I even made a shirt for my 3 year old due to their no-minimum policy which was awesome. If I can mention one critical remark it is that they forgot to print a logo on the front of a few shirt that I printed with them, but I am confident that they will own to their small oversight as they had in the past when any mishap occurred. Also, their 1 day turn around can happen, but I think you have to specifically request that on your orders, otherwise expect a longer turnaround time. Thank you very much for your hard work guys. Keep it up and have a positive day. p.s. please remove the duplicate listing for this store.

Very quick to respond and do great work. They have plenty of product options at good prices. Our…read morecompany has ordered from them for the past couple of years and has always been very satisfied with product outcome. Highly recommended!

Dropped off a jersey to be embroidered. All sizes and placement was agreed upon, and noted on my…read morereceipt as well as my emailed proof. When I went to pick it up, however, the size of the letters had been changed to a much smaller size without my approval. I let them know that is not what I asked for, not what I paid for, and not what I approved. The owner, Lisa was cold and unapologetic. I asked her why I wasn't contacted because I would have said no to the smaller size. She didn't have an answer. Now my expensive jersey is ruined. She was rude and offered my money back for the embroidery only but told me the ruined jersey was my problem. I've been a customer here for years but will be looking for a new embroidery company now.