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    Fine Island Properties

    5.0 (7 reviews)
    Closed 9:00 am - 5:00 pm

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    Prudential Iwado Realty - We love paying referrals!

    Prudential Iwado Realty

    (3 reviews)

    If we could give them a "0" rating, we would! This is the worst property management company we…read morehave ever used. We hired them to manage our house on Maui because my husband and I were moving back home to the San Francisco Bay Area. The property manager assigned to us was Annalies Niemann. She was absolutely horrible. Here are the things that we were unhappy about: 1. The company charged us a $200 administrative fee upfront for placing ads and marketing our property to potential tenants. Annalies didn't do anything. For 6 weeks after we signed up with them, there were no appointments to show the house, and we had to pack up and move on the 8th week. 2. We gave Annalies a copy of the property specs and she used that for our ad on Craigslist... didn't even revise it or advise us on whether we should edit it or not. When we asked her why there were no appointments to show the house, she said our specs/ad was too long. She should have advised us on that before placing the ad. 3. Annalies had absolutely no knowledge of the current rental market in our area. She completely low-balled us on the rent. My husband and I thought the rent figure she recommended was too low, so we did some research on comparable rents and even asked Annalies to come check out our house. She then told us that we had a nice house and that we should ask for slightly more than what she recommended. 4. When she did schedule this one appointment, she came to our house unprepared and didn't even have the phone number of the potential tenants on her. This potential tenant flew to Maui from Oahu and all Annalies had was this guy's work number. Obviously, she couldn't get a hold of him and he never showed up! 5. For the other appointments that Annalies was able to schedule, she told us that she was busy moving houses as well, so my husband and I should show the house ourselves. 6. Right before we moved, Annalies just gave us a checklist without doing a walk through with us. She told us that she didn't need to be present for the walk through since we know our house better than anyone else. She suggested that we just left the checklist on the kitchen counter. 7. My husband and I ended up showing our house to the current tenants, but we advised them to contact Annalies for the application, deposits...etc. When Annalies presented the rental agreement to the tenants to sign, it was full of mistakes. Annalies didn't even give us a copy of the agreement, we had to get it from the tenants. How ridiculous is that? The rental agreement had another property name and address on it. It wasn't even our property address. Our tenants had to comb through every single line of the agreement to make sure everything was accurate. 8. We told Annalies that the house needed to be deep-cleaned before the tenants moved in. She said no problem as she had a list of cleaners/handy man that Prudential uses. She told us that for the size of our house (3-bedroom and 2-1/2 bath), it should take about 8 hours to have it all cleaned and shampooed. She also reassured us that she would give us a quote from the cleaners. Two weeks after we moved, we still didn't hear from Annalies and finally the day before the tenant moved in, we got in touch with her. She complained that the tenant was "pressuring" her to get the house cleaned, so she had the cleaners come 2 weeks too early and by then, the house was dusty again and there were gecko droppings. I saw the email correspondences between Annalies and the tenants because they couldn't get a hold of Annalies either, so they forwarded their email to Annalies to me and there was nowhere in the email that the tenant "pressured" her to have the house cleaned. They just asked Annalies when the house would be cleaned. When we got the bill for the cleaning, the cleaners charged us for 25-1/2 hours instead of the 8 hours that Annalies mentioned. It was close to $800 and that didn't even include the $360 of carpet cleaning. The receipt was handwritten and it didn't have the cleaners' address or phone number on there. It didn't even look like a legitimate business. And when the tenants moved in and did a walk through with Annalies, they said the house wasn't deep cleaned at all. We totally got ripped off. - - - - - - - - - - - - - - - - All in all, we were VERY disappointed with their services, or lack thereof. We had to pay a penalty fee (35% of one month's rent) to terminate our contract with them. We would NEVER use them again and we hope no one has to go through the same ordeal that we did! It was absolutely a nightmare!

    The best full service real estate company on Maui that does commercial sales and leasing,…read moreresidential sales, commercial and residential property management, and specializes in consulting on full scale commercial alternative NRG and PV intigration. These guys are good!

    Jessica Baker - Compass - Makena Kai Estate coastline views

    Jessica Baker - Compass

    (14 reviews)

    Jessica was simply amazing from start to finish in helping me find the perfect condo in South…read moreKihei, and I can't recommend her highly enough! As a first-time homebuyer and being new to the process, I had so many questions, and Jessica made the entire experience seamless, stress free and truly enjoyable. She took time to truly understand what I was looking for and the patience and dedication she showed in the process was unmatched. Although patient with me, Jessica's sense of urgency was on another level with communication, getting questions answered and documentation complete. Communication and access to information was extremely important to me and whether it was via text, email, phone or the Compass App (which I was blown away with), she had rapid response time whether it was early morning, late night, weekday or weekend which was so appreciated and allowed me to move quickly. Jessica knows the Maui Market inside and out and on top of that, she has great knowledge of each Condo Community and even veered me towards specific locations, buildings and units within the communities due to highway noise, wind directions, sun location etc. which was not initially on my radar. She also went above and beyond with referrals that were tailor made to my specific needs. The network she has with anything remotely related to real estate on Maui was a huge asset and made the whole process stress free from start to finish. Whether it was a lender, title company, inspector, plumber, electrician, locksmith or AC company, her experience and relationships saved me so much time and stress. Thanks to Jessica's expertise and support, I ended up with the perfect condo that well exceeded what I imagined was obtainable within my price range. If you're looking for the perfect place to call home and a smooth, enjoyable buying process, look no further. Mahalo Jessica!!

    Jessica is the best!!! We are so thankful to have found her. She took on our complicated situation…read moreand made it happen. It was such a relief to know she was taking care of everything. She went above and beyond over and over. If I could give her 10 stars I would!!

    Fine Island Properties - realestateagents - Updated June 2026

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