never have packing supplies and unable to print shipping labels? terrible and mouthy employees …read more terrible customer service

We live in an apartment or address is on the very front of our garage and on the mail box next to…read morefront door we live at 1625 and someone else lives at 1625 A our packages get wet because they are left outside because of not doing your job

I have never had a bad experience with Two Men and a Truck, and yesterday was no different…read more We were only moving my mother's stuff out of her assisted living apartment, so it wasn't a big job. Nevertheless, James and Christian treated me like queen and the furniture like the crown jewels, even though most of it was going to Goodwill. They were professional, while always being pleasant and friendly. And they were fast! The invoice was less than the estimate! Call these people. You won't be sorry.

The only good thing I can say showed up when scheduled.Rough with furniture etc.Didnt bring tools…read morehad to use my tools Way higher than estimated.In a hurry to leave getting you to sign before looking at both locations for damages Would not recommend.

I was disappointed in how slow & inexperienced the 2 young movers were. My job was estimated for…read more3hrs. They arrived at 8:09am. And didn't finish my 2brm 1 level home that only had, 1 couch, 1 loveseat, 1 wall mirror, 1 wall picture, 1 headboard with the bedframe, & 40-50 small-medium sized boxes until 2:45pm!!!! Their Manger arrived at 11:30am to take down the 2 beds for them. They didn't want to touch my treadmill unless it was disassembled. So I ened up calling another more professional & expernced moving company who disassembled the treadmill for them. The manager complained & told 2 young guys NOT to take the disassembled Treadmill upstairs at my new home. He told them to just leave it in the kitchen. The 2 young men let me know what he said. The manager came to the new location after they all had lunch to bring a 3rd helper for them to unload faster. What didn't know was the other more professional moving company was coming to the house to reassemble the treadmill for them. So he showed the young men how to properly lift a 220lb treadmill which was already dismantled & helped them carry it upstairs for me. I regretted not going with the more professionally experienced company. Because i would have save $400 for more experienced movers who could have been done in 4-5hrs vs, instead of the 2 young men who had only been working for 2 Men & a Truck for 1 month! Yesterday's move with 2 Men & a Truck was my worst & most expensive same city moving experience ever!!

I called Two Men and a Truck to help me with my move because the ratings I saw on various websites…read morewere better than most. I could not be more pleased with my experience. I was quite stressed about my move because it was the first time that I, at 70 years old, had to manage a household move on my own, having lost my husband nearly a year ago. I had worked at packing until nearly midnight the night before the scheduled move and was not at all confident it would go well. Within minutes of the extremely professional team showing up, my stress level was in check and going down. I have experienced many corporate moves over my career, but none had workers more committed and invested in the success of the move. This team was phenomenal. I highly recommend Two Men and a Truck for your moves in the Louisville, KY area.

I would **never** use Two Men and a Truck again, and I strongly encourage others to be cautious…read more When the movers arrived, one of the first things they pointed out was that I had purchased the additional valuation/protection coverage. They told me they could save me money by removing it, so I signed the paperwork to take it off. Looking back, I deeply regret that decision. During the move, my son's **brand-new, never-worn $200 Air Jordan sneakers**, which were not packed in a box, disappeared. Because our belongings were placed in temporary storage after the move, I didn't realize they were missing until about one to two weeks later. Since this happened in **April 2026**, I have been trying to get this matter resolved. I have repeatedly attempted to contact the local manager, but my calls have never been returned. The lack of communication and customer service has been extremely disappointing. To make matters worse, my credit card company has required me to jump through countless hoops. I filed a police report, provided the purchase receipt showing the shoes were bought in April, and now I've been asked to write an additional statement that repeats the same information already included in the police report. Meanwhile, I have not seen any indication that my credit card company has contacted Two Men and a Truck about my dispute. Based on my experience, I question why customers are encouraged to remove the additional protection coverage before a move. It left me feeling unprotected when my property went missing. This experience has been frustrating from start to finish. I have lost trust in this company and will never use its services again. **Beware and carefully consider whether to keep any protection coverage you purchase.**