Subs are good and this was my husband's favorite sandwich shop. He liked their hot subs best. Service is good and there is always parking availability. Ambiance is like a typical sandwich shop--we usually do takeout. read more

I like the new French Dip sandwich a good bit. I like it more than any other sandwich I have had here. The Au Jus that comes with it is beefy, hot, and superduper tasty. It's got onions and cheese on it too, and is all toasty man. Yum. Yum. Eat em up! If you throw some of those hot sauces they have lying around into the mix, it gets pretty dang crazy up in the Firehouse, mane. I also like the chili. It's got a nice texture, great flavor, and lots of beans. You know what they say about beans.... Tehehe, toot.... They even give you those cute little oyster crackers too. Classy! This ain't even Applebee's! Dude everyone bitches about behind the counter is cool as long as you are. That's my take at least. He's always been really nice to me and even brings my food out to me. I am pretty, though.... I do have that going for me. I guess if I must endure the burden of being gorgeous, I should get beefy subs quickly, right?!?!? Overall, it's pretty clean for a fast food place. Nothing sticky or offensive. Just a good time. I'm glad these guy never made ads with crackhead rats in them. That was a solid move. '25 - 18/111 read more

See all

Hook & Ladder was short on meat. 30 minutes wait time for an in-house order. Understaffed. Tables need cleaning. Multi-drink machine had many selections out-of-order. Sweet tea ran out. read more

Used to go to this location once or twice a week. First problem was a bug was in the box with one sandwich. Second problem was app changes to sandwiches don't go through correctly to the kitchen. Third problem is the owner refused to give a refund when charged twice for the same order. read more

Once again we placed an order for delivery and only a partial order was delivered. This has been a repeated problem.

LUCKILY my bacon wasn't done on my TBR. Took it off and this was under the bacon on the bread. read more

Firehouse Subs - Delis Near Me - Germantown, Tennessee

Long story wait times for food. Very little times savings versus a sit down restaurant. Staff is friendly. read more

Unique taste loved the toasted breads you can actually taste what's on the sandwich!! The bread does not overwhelm the main insides! Love the variety of options and no one could forget their philosophy of giving back!! read more

Sunday lunch for the five of us. Not the usual experience for this firehouse. It was busy, but it's Sunday just before 1:00, it's expected. When we left the restaurant was practically empty. First, when checking out you have the suggestion to tip, even though you get your own drink, go get your food, and clean up after yourself. I tipped some, but would have liked it back. Bun wasn't heated through, turkey was sliced thicker so it fell off the bun, wife's sandwich was dripping ranch. Place was fairly clean, but nobody said hello or goodbye which I thought was a staple of that franchise. Hopefully this was a one off. read more

As delicious as the Turkey Bacon Ranch sandwich was, this location of Firehouse Subs has FOREVER lost a customer--unfortunately for them, a customer with a large family--all because of the disrespectful attitude of one teenage boy employee who was more interested in clocking out precisely at 9pm than in correctly letting a customer know the restaurant was closing. For him to speak to us in the tone he did was disrespectful, unnecessary, and ultimately adversely accomplished his goal. He was also the one who took my order and did not greet us or ask what we wanted. He just stood there, and I had to assume he was ready to take it. We walked in at 8:30pm and received our one large sandwich about 8:45pm. 11 minutes later, this kid was announcing to me that they close in 4 minutes. He is not an asset to your business. Lenny's and Jimmy John's, here we come! They are faster and definitely more friendly. We ate there Monday evening, May 5, 2025. read more

My favorite sandwich shop. Food is fixed to order and always fresh and tasty. Keep up the good work guys . YALL ROCK read more

Firehouse Subs - Got free sub due to rewards points - Delis Near Me - Germantown, Tennessee

Their subs are always very fresh and tasty. The steaks is fantastic. Italian sun is loaded with great meats. Staff is ALWAYS friendly and quick. read more

At $5.69, a regular size Hook & Ladder represents a bargain. I don't know how they achieve the balance of ingredients, but when served "fully involved", this is one terrific sandwich. Also, Firehouse now has the new, digital, Coke machines. If the sandwiches aren't enough to get you in the door, you've got to try out these soda dispensers. Coke Zero alone has about eight choices: Cherry, Cherry Vanilla, Raspberry, Lemon... In all, the machines deliver 120 different flavor combinations. With drink, my lunch was under 8 bucks. read more

Firehouse Subs - the laudable Hook & Ladder, Fully Involved - Delis Near Me - Germantown, Tennessee

My 1st visit to a Firehouse Subs was the one in Saddle Creek. I'm often tempted to order the "Special of the Day" at a place that's new to me, because it will feature a popular item that is discounted a buck or 2, so I can make a case to myself to entertain something sweet. A little game I play to test Value place-to-place. But this Medium Sub Special was discounted from $5.95 to only $5.55. Really? Is that worth all the slain trees that post the hype? Forty cents off just doesn't influence me. The Hook & Ladder was OK I guess. But I don't think I'll waste a twig writing home about this Franchise. read more

This review is strictly about service at this location. I have been standing in front of the order pickup area for 5 minutes. There are 4 people working and no other customers in the entire store, and I have yet to even get anyone to look in my direction, let alone ask if they could help me. They looked at me when I walked in, said nothing and now 6 minutes later I cannot even get the slightest bit of service. Update: a man walks in and the workers are very friendly and ask his name for his order. Not me read more

I placed an online order at this store and proceeded to wait 30 minutes for my food. The appeared to be granting special treatment to some customers as he would ask for the name on their order and have it ready within minutes. I had to approach him and ask if my order was being made to get his attention, to which he replied that it wasn't even on the line yet and it would be much longer. I wasted my lunchbreak and a sandwich because I had to return to work before being late. read more

So I finally tried Firehouse Subs and I was not impressed. I did not find the staff to be all that friendly especially after stating that I had never been to Firehouse Subs. Plus, I found the service to be slow. However, they do bring your order to your table as I dined in. I opted to try their turkey bacon ranch speciality sub combo ( added a drink and chips). The turkey bacon ranch speciality sub is a sub with smoked turkey breast, pepper bacon, sharp cheddar cheese topped with peppercorn ranch, mayo, lettuce, tomato, and onion. As for the sub, it was just okay, nothing particularly special about it really. I personally could of made a better one at home and for the price of almost $12, I also found it to be on the smaller side and definitely not worth the price. read more

Firehouse Subs - Turkey Bacon Ranch Speciality Sub - Delis Near Me - Germantown, Tennessee

See all

What can i say about Firehouse Subs, they are a delicious yet simple creation. Fresh bread, not too hard that it hurts to bite into but not to soft , never soggy. The meats are juicy and cooked/simmered to perfection n the toppings are simple but tasteful.. n to patronize a place that was created by a fireman is even better.. ring the alarm!!! They are delicious.. read more

Firehouse Subs - This delicious meat trio sandwich... - Delis Near Me - Germantown, Tennessee

Food preparer coughing on food as she made the items!!!! I just threw it in the trash, the employee did not seem to have any hygiene.

This review is about service. When service is poor, I don't want to return. My husband and I passed by the store after spending the evening (Monday April 11, 2022) at our grandkids baseball games and thought we'd stop in for 2 sandwiches to go. We walked in the store at 8:53 pm. I realize this was down to the wire (store closes at 9:00 pm) but the store was still open and they were serving another customer. No greeting upon entry but we heard a voice call out from behind the counter, "Just so you know, we close at 9." I said aloud, "I'm glad we made it then. It's 8:53." The shift manager, whose name I was told is Jennifer, waited on us. Let's just say her demeanor was RUDE and ARGUMENTATIVE. She even asked me if I wanted to "rethink my order" because she would "never eat cold pepperoni." Then I noticed an error on the size sandwich she was ringing up. I didn't say what size and she didn't ask. I caught this when I saw the charges on the order screen and realized it was wrong. No problem, I just noted that I wanted 2 LARGE sandwiches. She snipped, "You said MEDIUM." I told her I didn't say the size when I ordered. She mumbled under her breath "Oh, yes you DID." I'll leave it at that. We left the store at 9:00 p.m. with our sandwiches. To the owner of this store, why would you want this person working for you? She leaves a bad impression on your business. Oh, and when we got home there were no pickles with the sandwiches. I was mad all over again. read more

Suggestion to management: if you guys close at 9:00 PM, then close at 9:00 PM. Tell your staff not to tell hungry customers at 8:50 PM that "we already kinda put stuff away, sorry." read more

If you haven't been to Firehouse, don't walk, run. As soon as you walk into Firehouse Subs you're greeting with some kind hellos and a delicious smell! You easily order at the counter and can customize whatever sandwich, salad, or sides you want. My personal favorite is a turkey & cheese with "less bread" (thinned out bread), but I've never regretted ordering anything from here! They also have a Coca-Cola Freestyle machine which includes an array of soft drinks, sports drinks, and juices. No other sandwich shop beats the fresh taste (and smell) of Firehouse Subs!!!! read more

I've eaten at the Firehouse Sub on Stage Rd (Highway 64) in Bartlett, TN on several occasions, and not one time have I "ever can say I had a complaint"!! I'm a member of their Firehouse Sub Club, which basically means on your birthday you come in and receive a sub on them! The staff at this location, the only one I've ever been too, ALWAYS GREETS YOU, which means a lot, they get your meal correct the FIRST TIME, not after you're home and realize it's all covered in mustard, and you only wanted mayonnaise! lol Service the 'ole fashioned way...correctly done the first time, with a swift sense of urgency, and a friendly smile! They're absolutely awesome there, and so is Firehouse Subs!! read more

This review is based on service. They know what they are doing! I dropped my sub. It was my fault. I asked if I could order another sub and they said they would just make a new one. I told them it was my fault and said I would I would pay for it. But they insisted on replacing it for free. I was impressed. read more

Firehouse subs are pretty good! I wish I could give it 3 1/2 stars but I can't. It's fast food. The subs are pretty delicious I guess. I only ever get the hot subs. They have a good selection of chips, they have the newer style updated drink machine, the staff was very polite and friendly, and I LOVE their selection of hot sauces! Checkin on Yelp for a free medium drink. (That's the promotion right now anyway.) I feel like it's a little over priced for what it is so i'm sure that was -1 Star in my mind and I don't feel like any fast food restaurants should be rated higher than the nicer restaurants in the area that are better so that was -1 Star. I love that they donate $ to the firefighters for equipment so I'll keep supporting them. May even bump them up a star after my next visit. Who knows. read more

Nobody has contacted me to resolve the issue. They claim to take these concerns seriously, but their actions indicate otherwise. I recently ordered a delicious hair-free sandwich from Lenny's for half the price, and I suggest others do the same! read more

This story I could not make up. After the best sandwich of my life, my wife and we're headed to the airport to board a flight to Vegas and then on to Hawaii. When I arrived to the airport I realized I had left my keys at this Firehouse. Frantically of course I google their number and within in seconds I was on the phone with a man by the name as Cameron (I'm 99% sure). I explained the situation and Cameron was already looking by the soda fountains and then on to straws. He asked me where I sat and if I used the restroom. Then he goes "where did you park?" I told the man towards the back of parking lot near the blue fence. And Cameron goes "hold on please." 12 secs later Cameron goes "I got them." My father in law, bless his soul, grabbed them and rushed them to the airport. And honestly didn't get them in time. But he can ship them don't worry. So thank you CAMERON for going way beyond any service I've ever received, even from my own family. And thank you firehouse for your delicious sandwiches and if your corporate reading this, bring one to Honolulu, bc service like this will be successful anywhere. Aloha. read more

The firehouse sauce is the best! I refill my hydrant regularly. Great on more than just those incredible hot subs ( turkey bacon ranch and brisket are my favorite). Also great in pasts sauces, on homemade pizza and chili! read more

This location is fantastic. The staff are wonderful and very friendly. They remember any special requests from previous visits, and I've never had my order be wrong. The food is good, too. The Philly cheesesteak is great! So great. I've also had the meatball sub before, even though I knew I was going to have a heart attack because of it, it was really good. Ridiculously filling. I've got the smokehouse beef and cheddar brisket in my sights. And the Freestyle Coke machine! I can't drink carbonated beverages so a lot of the drinks are out for me, but I still found one. Vanilla Orange Hi-C is really good. It's a creamsicle in drink form. Kinda weird with food, but it's a good dessert drink. As far as carbonated drinks go, the Raspberry Coke is good. (Though shhhh, a lot of these you can get at Sonic, too. But I didn't tell you that.) read more

Slow for a sub shop. When competing with jimmy johns and subway 5 minutes away. Food is fine and the donation to firefighters is admirable. Nothing to write home about, besides the lengthy wait fir a sub. read more

I officially like this place. The service is friendly and the food is delicious/fresh and of high quality. The restaurant is clean, it is well lit and a nice ambiance. Loved the BBQ Pork and the Hook and Ladder subs. read more

Firehouse Subs - Great subs and Great service. Nice clean place. - Delis Near Me - Germantown, Tennessee

I freaking love firehouse. Never had a sandwich I didn't love. The Italian is my go to but I love the hook and ladder as well. You can't go wrong!! They always greet you and the food is so fresh. They have mastered the chain subs - subway and Lenny's don't stand a chance read more

I don't quite get all the good reviews of this place. It's pretty pricey for what you get and while the quality's certainly a step above Subway, it reminds me of a Quizno's without the whimsy and toastedness. They have a nice variety of sandwiches, but they're all united by one common thread: a lack of size for the money you pay. Forking over $5.60+ for a sandwich should result in a sandwich that fills you up, but the serving portions are pretty small here. I didn't really have quick service here, but I did like that they bring your order out to you. The best part about Firehouse is the Coke Freestyle machine, but those are starting to get ubiquitous in mid-tier eateries around here so they're not that unique. Will I be back? Not likely, unless there's some kind of promotion. read more

We placed a lunch order for our office. I went to pick it up and it wasn't any place to be found. I was standing at the register and saw the order on the computer. Unfortunately, whomever took my order forgot to press enter to send it over to be made. I had to wait 30 minutes to get my food which in the end was well worth it. The shift manager apologized and gave us our lunch for free. We go there at least once a week and will keep going with customer service like that :) The food is pretty good too!! read more

Stopped by for a quick lunch and had their turkey and ham sub. Subway, move over. There's a new sub in town. My first choice for a sub sandwich from now on. read more

I was convinced by the food years ago but now it's a family favorite! If you a mom on a budget or just a savvy spender check out the Germantown location out! 2 kids eat free with each paying adult on Fridays and Saturdays after 4pm. 2 for 1s are great but 3 for 1s are even better! read more

Firehouse Subs - Little ladies night out! - Delis Near Me - Germantown, Tennessee

See all

My friend was hungry so she told me about this place and we went by. I decided to get a small engineer sub, I never really get smalls but she said they're pretty big so I opted for that. Guess what? the small really is small, not the place's fault. The sub was okay, I like that it was a hot sub but other than that it was just..okay? The staff were friendly even though they were closing in 15 minutes which I appreciate. Next time I might try another sub and get a different size. read more

Nice clean location with friendly staff that have delicious food. Located in the heart of Germantown it is easily accessible and you can be in and out even during the lunch crowd. read more

Firehouse is always good and this location is one of the best. Even when they are busy they do a good job of getting your order to you quickly. The staff is friendly and the restaurant is kept pretty clean considering how high traffic it can be at times. Great place to get a fresh and tasty sandwich quick. read more

Myself and a coworker frequent this Firehouse for lunch, because it is within walking distance of our job. This location is very clean and the staff friendly. We are always greeted as we enter and checked on throughout our visit. Marie is amazing! She remembers my name and my modified Club on a Sub order every time! She makes us feel welcome and appreciated. We appreciate Marie (and the rest of the staff) for allowing us to be served quickly and accurately, and for the break in a long shift (about 12 hours) to relax, refuel, and refocus. read more