My husband really wanted to try this place. The food was good and the service too, very helpful staff but....the place was dirty. Dirty floors, tables and sticky chairs. I actually cleaned the table myself. No wonder a lot of people order to go. I probably won't come back to dine in at this location. read more

Firehouse Subs - Soups - Sandwiches Near Me - Houston, Texas

2 times I have ordered to go for subs and they were served fast and with friendly service. The restaurant is easy to get to with plenty of parking . Cute decor filled with firehouse deco. They even do a responder discount if asked. read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

Let me first say, that I love firehouse subs! But today was a hurtful experience. This new technology such as ordering food online is the future and and I like keeping up! So, there was a special where if you ordered online you get two for one. When the drive thru told me that, I pulled over to a parking space and proceeded with the online app. It was a little complicated and I was on my lunch break so I went in. This was at the location at 22556 Tomball Pkwy. The manager helped me with placing my online order only to find out that I was only receiving one sub. The manager has no customer service skills and told me that I didn't do it right so I requested to cancel my order and he immediately proceeded to the register to cancel my order. I love firehouse and there was no way that I was walking out of there with my sub! Sometimes in customer service you have to ask probing questions, like why in the hell are you trying to place an order online when you're in the store with no one in line? Apparently, he just works there and didn't realize I was looking for the special. Anyway I ended up with two cold subs and 15 minutes late returning to work. Disappointed with the service. Thanks Joseph, the two stars I gave was because you tried to make me feel better! read more

Located in the Echo Land Shopping Center along I-10 and Bunker Hill, Firehouse Subs provides great sandwiches that are slightly over-priced. I would have given it a 4 star for the quality of the food, but I had to knock it down to a 3 because of the wait time for my sandwich. I don't know why it took almost 25 minutes to receive my sandwich, and there was only a couple of people in the restaurant. Other than the wait, the staff was nice, but very slow as mentioned in my previous statement. There was plenty of parking to be found in the parking lot, and it's a nice area to be in as well. If you're in a time crunch somewhere, see how the status of the restaurant is inside (with the people) or you will end up like me, waiting 25-30 minutes for your sandwich. read more

First time today. The roast beef was disgusting. Not fresh at all. Maybe it had been left out. Couldn't finish. Lady had an attitude about salt & pepper saying she received to many complaints from stupid customers. If you're not heavy handed w the things that don't cost to much while skimping on meats, though in this case I'm glad that they are HUGE skimpers, people may complain less. I'll stick to Jersey Mikes it's definitely worth the extra 5 bucks! read more

Great service under the new management, my family was greeted when we came in and the workers were very polite and helpful.

If you like subs/hoagies/sandwiches, but are frustrated with the lack of gluten-sensitive options, Firehouse should be your go-to. The meatball sub is legit here, even on a GF loaf. Service is typically kind and quick. It does get a lunch rush and the restaurant is a little dim and dingy--could use an update--but for a quick bite, you can't go wrong. All in all, on a scale of 1 to what you'd expect of a typical Firehouse, it's a four. If the decor/lighting was refreshed, it would be a 5. read more

Ordered the firehouse brisket. The amount of meat is laughable. Mostly bread and bad cheese. Hard to believe they served this trash.

I have never had a bad experience at FHS until today. I typically go to a different location closer to home. This location I tried today was dirty (floors and tables), got my name wrong (even though I used my points and my name is on the ticket), the sandwich was sloppy, no flavor and had items on it I asked to be removed (onions). I was disappointed with this experience especially since I thought FHS were all the same as my home location. The food and cleanliness (lack of) needs attention! The parking at this location is pretty bad and after my experience, so not worth the hassle. What a shame. I love FHS's Engineer sandwiches, but this one today was very disappointing. If I never had the pleasure of a wonderful FHS and this was my first experience, I would never enter another location ever. My location near home was given 5 start when I reviewed them. I guess I will stick with my location. read more

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I'm obsessed with the firehouse subs, but this location sewing machine is always off and messed up, I thought it was because I had flavors but even this time just going with a standard Coca-Cola the soda is too heavy and the drink is always off read more

The food is "sub" par. The food is always bad here. The service is horrendous. The guy making the sandwiches needs to shut up and not interject when speaking to management staff. I went on 12/18/23 at 1:45 pm. I am never coming here ever again. Oh and to top things off they always miss items off my order. Always !!!!!!! Screw this place. That's how they make their money by not giving you what you payed for. read more

Ordered a couple of subs from them for the first time. They were good. I will order from them again.

Stopped by to grab a sandwich for lunch. The cashier was friendly and knowledgeable. She told me which sandwiches were popular to help me decide what to order. Overall I felt like the store was clean and the employees were friendly. The sandwich was also delicious. About $10 for a combo meal isn't too bad either. I'll be back next time I'm craving a sandwich. read more

The sub (veggie) I ended up throwing away, it was not good. The ingredients were subpar ingredients as if they were leftovers, must have been short on tomatoes as there were sparse. The sub was very sloppy. This was my first time at this location. Going forward I will go to the location in Meyerland where I've had better experiences. 13.00 for a sub one expects better quality. This was a waste of money. I am really disappointed. I would give a zero if I could. read more

By far the best Firehouse subs in town. This place is always packed, so expect a line if you swing by during lunch. No worries though. The service is quick and courteous. They go out of their way to get you in and out as soon as possible. A couple of mounted televisions have ESPN or some other sports channel airing nonstop to keep you occupied while you wait on your order. When it's ready, they yell your name and you know your food is ready to go. I usually take the interim period to mix and match using their Coke Freestyle machine. I'm partial to their New York Steamer, but the Hook & Ladder is another great sub. read more

Firehouse Subs - Display case - Sandwiches Near Me - Houston, Texas

they do not honor their coupons. I have a $5 off of $12 I put $12.98 in cart and then says I need to add $4 more to honor the coupon.

Customer service was amazing from the start and the food was great! :) One of the workers picked up my food up from me once I was done! One of the guys also gave hats to all the little kids sitting behind us!! Overall, great experience! read more

Painfully slow. Description says fast food. I have tried three times at this location and waited no less than 30min for "fast" food.

This used to be my FAVORITE place to get a hot sub. Got a couple of sandwiches today and the process was super inefficient. I could handle that if the sandwiches were good. They used to send the sandwiches through a toaster oven conveyor belt and now they are putting them in some kind of steamer thing. Sandwich was HORRIBLE and barely lukewarm when I received it. How do you take something SOOOOOO good and make it SOOOOOO bad? read more

Terrible service. The person at register wouldn't honor the advertised price for the subs, so I got charged about 3 dollars more for two medium subs. Also the subs are smaller than expected. The Italian sub was ok, but the meatball sub was super dry and unflavorful, just plain salty. It's my first time trying firehouse subs and needless to say it's going to be my last time. Better luck getting Which Wich across the highway or even subway. read more

Firehouse Subs - a person holding a receipt - Sandwiches Near Me - Houston, Texas

Ordered twice from this place and I must say I love it, especially their italian sub. Also the individuals that work there are very nice.

I come here a lot for lunch and one thing I love is walking into this location when it's Smokey cause the smell will melt your heart away. Plus it's always clean and pretty quick service with warm greetings. I order the smokehouse beef and cheddar brisket and never been let down the taste is always great ! read more

Firehouse Subs - Smokehouse beef & cheddar brisket (medium) - Sandwiches Near Me - Houston, Texas

Soda fountain not working properly. Staff (Christopher) uninterested in fixing the problem or offering other options like a refund or bottled soda. Charging $16 for a sandwich, chips and a drink is bad enough, not getting a drinkable soda makes it egregious. Do not go here. read more

This location is closest to our house so usually someone gets the sandwiches to go and brings them home, but we ate there today. The staff is super friendly. I ordered the Small Sub Combo with a side salad and small meatball sub (and the all important pickle!). The salad was fresh and it had green pepper, tomato and cucumber as well as lettuce and peppercorn ranch dressing. Firehouse has the best meatball sub among the chain sandwich shops. Toasty bread with melted cheese--even the small is very filling. read more

Ordered on like the brisket and cheddar for the first time since I moved back to Texas. Receipt was right, but something didn't smell right..... and low and behold some other gross sandwich for my dinner... so not only did I get the wrong food, but so did someone else. And people want maximum pay for this terrible effort... read more

Horrendous customer service. I walked in at 7:49pm on 01/22/2021 and the first thing I was told by the cook is "you're here to pick up your order right?". I mentioned to him that I'm there to place an order while I'm approaching the cashier. The cashier then just stared at me and seemed like he was simply ready to close shop at this point. I asked him if I can still place an order and he looked to the left at an office and replied to me "I guess..." . I love Firehouse Subs but I cannot tolerate this poor service here, or anywhere. Last time I'm stepping a foot in this location, unfortunately. read more

I've seen these guys pop-up around town and finally got a chance to drop in yesterday when we were pinched for time. The name should've tipped me off that it's a fireman theme here. I didn't give it too much thought I guess, bus yes--when you walk in you immediately read that the chain was founded by firemen. If the sign doesn't help, the decor will drive the point home. Another cool thing about walking in, is the sizable display of hot sauce on the front counter. Quite the greeting! Their menu looks chain-like and the place is very chain, but I thought it was pretty decent--especially if you are on the run. Having Anthony Bordain on the television, also leaned me toward liking Firehouse. I grabbed the New York Steamer, which as their menu describes is, "Corned Beef Brisket and Pastrami, made famous by the Delicatessens of New York served hot with Provolone, Mayo, Mustard and Italian Dressing." Yum! I got the smaller one and it wasn't gigantic, which is nice. Others may beg to differ. My only beef with the sandwich is that the bread was very meh. It was a pretty decent hot sandwich--especially with this dreary March cold we're having. What gives? The icing on the cake for me was sitting in front of a painting at this location and trying to figure out what was going on in the scene. So there's a fire and firemen valiantly extinguishing this sizable safety threat. Sounds fitting no? This is Firehouse after all! What I couldn't figure out was the lady and child, horseback heading away from the fire. Perhaps this building was a stable in disguise? But then why is there a small child, riding a bear? You heard me right. The child looks afraid and he should be--he's on a bear! Anyway, get on your bear and ride on over to Firehouse if you're avoiding Subway! read more

Firehouse Subs - the interior of a restaurant - Sandwiches Near Me - Houston, Texas

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Sandwich's are amazing, great staff! Very friendly. Will definitely be coming back for more!

My son and I stop by today to grab a bite and I asked about the military discount, well the manager stated that they didn't have one, which was problem. She offered free drinks and chips, which would have been fine. I went to wash up while paid, only to come back and everything was free. I still offered to pay for the drinks and chips, but she declined. I explained to her, that we'd come back regardless of the discount and we will. By the way, we didn't take advantage, 2 items were enough and very appreciated. Thanks mam. James read more

Hook and ladder sandwich combo with cookie and beverage is a pretty good deal. The sandwich is very good.

LOOOOOVe my Firehouse Sub Shop on Franklin in Waco. and the Manager Jeremiah is always front and center making sure each customer is greeted and their order is perfect. Thanks Guys! Jett read more

I love firehouse sub. It is the best one but i would say do not go this location.. I ordered large sub and asked 8 of their sauce. It is really tiny each one. The guy who work on Sunday said I need to pay if I want sauce more than 4. I can not believe it. How cheap they are!!! The main reason that I like firehouse sub is the sauce. But if they charge for it. Not anymore... Or only that guy has a problem.. I saw other customer also has problem with him.. Manager or owner should know about this for their business... Good luck.. read more

Recently visited this location with one of my sons. I had foot long Turkey & Swiss, son a small meatball. Both were excellent, manager behind counter said hi when we walked in. The subs were really fresh & tasty. Some sub places I have been to the bread like rock, not here. I tried 4 different 'hot' sauces. Melindas, Bee Sting, Amazon Green & Liquid Stupid. I like to try different sauces each time here, and make notes of them, of which I posted on facebook, but won't publish here as kids might be looking of the Liquid Stupid sauce. The Melindas sauce and other three great. We went at off time so not busy. Will be back again as am trying a different sub each time visit. Manager or cook thanks us as leaving a nice touch. read more

Firehouse Subs - hot turkey & swiss foot long sub w 4 difference sauces - Sandwiches Near Me - Houston, Texas

I love that they have the $5 deal, I just don't like that it has a daily time frame of 2-4. They should change it from 11-2 at least for lunch. Other than that it's awesome service. I always try to pull the "my brother is a firefighter" for a discount but it never works...lol read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

Worst service we've had in a long time. Took my son to get a sandwich in a rush. They weren't all that busy and had 3 people behind the counter. It literally took 30 minutes to get 1 sandwich and chips. Everyone that walked out of there ahead of us was shaking their head and scowling. We should have seen that and just left. Instead we waited patiently with not so much as a polite sorry or any acknowledgment. I used to love this place. Definitely done going. read more

Well let's just say when u first walk in your see smoke like your with a fireman but don't let the smoke deter u away. Cause it's them making your sandwich and no u don't smell the smoke . The customer service was great. But their sandwich can I say omg . I had the steak sandwich the meat was so tender it literally melted in your mouth. The restroom was clean to be for a restaurant that was crowded. And you don't wait long for them to prepare your food so if you was in a rush u would be please. read more

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I used to love their sandwiches because of the quantity of meat they put inside that looks similar to ones in the menu board. That has been gradually getting thinner, and the last time I was there, I could hardly see the meat, being about 1/4 of the pictures of meat seen in the menu. A fireman would go hungry in a hurry! read more

Outstanding service the gentleman were great happy to help and fun to talk too even felt with our chaotic ordering kept Oscar, Scott and Devon were the best seems to love to help honestly and with true enthusiasm! read more

Finally got around to giving this place a try today. Firehouse has stiff competition in Houston with all the other restaurants like Potbelly's, Whichwich, BrownBagDeli, and all of the other local and franchise deli's. I like how their meat is steamed which keeps it nice and tasty and definitely moist. I had the club and the husband had the beef and cheddar with bbq sauce. The club was pretty tasty with honey ham and crispy bacon. The bread was a bit soft for my taste... I like my bread a little more toasted and crunchy on the outside. I do like how they have a huge line-up of hot sauces but it's not enough to make this a great sandwich place. Pretty good sandwich, but with so many sandwich options around, this place doesn't really stand out. read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

I got the "Steamer" - brisket and pastrami w/provolone. It was very tasty. My biggest complaint with this and other similar sandwich places (Which Wich) is the price to volume ratio. It was $8+ for a medium (8") sandwich combo. The sandwich was not big enough for $8. It should have been a $5-6 combo max, and I would consider going back if it were. As it is, I'll stick to Quizno's or homemade sandwiches. read more