As other reviewers have said, the staff were not overly cheerful but they were all busy and hustling making sandwiches. I did not have to wait very long. My sandwich was perfect. I would not hesitate to go back. The parking lot is kind of tight, which made for some interesting maneuvers to get in and out around all the SUVs and big trucks. Park away from the store and walk a little and it will be easier to get out. read more

Firehouse Subs - Firehouse Hero on wheat - Fast Food Near Me - Lake Jackson, Texas

Greetings go a long way .... I got to this location staff was all working on a order, I pulled up to the counter not one person acknowledge that I was there until I made eye contact with one of the staff members, the lady behind me had asked if I had ordered I answered to her that I was waiting and the young lady just gave us a sassy "we are busy" me and the lady just looked at each other like okay...So she takes my order like she's trying to hurry up as more customers where coming through. Now the tables I had to walk around to find one I felt comfortable sitting on because not one was wiped down. I'm very particular when it comes to fast foods but my niece can build a better looking sandwich but I got what I paid for I guess read more

I've never had a issue before but this time I picked up my online order to find out the soda and ice machine is broken. Get home my sub is not toasted and missing the pickle ( which is the best part ! ) I was very disappointed with my meal read more

I'm not generally a sandwich person but I was hungry! I went in originally to get a gift card for our nephew ( his favorite place) and ended up eating there. From what I remember, the food was good. Zero atmosphere however. Service was prompt and helpful. read more

Food is excellent. Fast service, hot and fresh But lobby was not cleaned, no napkins stockec or toilet paper in women's restroom. 3 gentlemen behind the counter took no initiative to wipe tables off or tend to restroom. I have worked in Foodservice 20 years and definitely recognize lack in leadership and delegating of duties. Other than that great place to eat. read more

In general, I like Firehouse subs. This particular one is an exception. I ordered a foot long tuna with double meat and no onions. It was $34 delivered, including a tip for the driver. What I received was mayonnaise and tuna soup with double onions. It was literally $34 worth of garbage in a bag. I threw it away, and called the restaurant. They refunded $20, leaving me to cover the delivery and the tip. That is a reasonable offer, but still disappointing overall. read more

No words, just look at the photo after you pull the veggies off the sub. read more

Firehouse Subs - a turkey sandwich with lettuce - Fast Food Near Me - Lake Jackson, Texas

We have never been to LJ firehouse, but have been to other locations. First complaint is customer service. Employees acted like they didn't want to be at work & one acted like had a terrible hangover! Ordered the roast beef sub. It was disgusting and wished we could get our money back! Rest assured we won't be returning. read more

The friendly service at Firehouse sets this place apart. We were greeted by the host Dustin and he couldn't have been better. Great, consistent food! Glad to have Firehouse in LJ! read more

My favorite sub place! I love your food and the different hot sauces! Keep up the good work!

I look forward to my visits to Firehouse Subs in Lake Jackson. The staff always greets me when I walk in and they pay careful attention when I order to get it just right. You can tell that the employees take more pride in what they do than the other fast food places. And the subs.... I have not been to a Subway since I discovered the sandwiches at Firehouse Subs. I refuse to. Subway cannot touch the quality of ingredients and taste of a fresh Firehouse Sub. I have seen reviews talking about the wait time. I think the wait times I have experienced have always been in keeping with the quality product I have received. You know what? I'm going there today for lunch. I just made myself hungry. P.S. One evening I went in there just to buy a drink while the kids were down at Baskin Robins getting ice cream with my wife. Guy behind the counter handed me a cup and said it was on him. Great customer service! read more

If you compare Firehouse to Subway, Blimpie, Quiznos or any other chain sandwich shop, it really does merit 5 stars. The quality is easily recognized and they do a lot of charity for firefighters. Not to mention they give out free subs the day after the Texans win. They have a huge selection of hot sauces, and the house sauce is pretty awesome. read more

If you are looking for a great tasting sub with ro regard for price or time, or even getting the sub you order than I would recommend this place. I went there with my four kids and dropped $50 on lunch and two of them shared, not horrible but definitely at the top of what I am willing to pay for a sandwich. The place is clean and the atmosphere is not to bad. We seemed to wait a very long time, not an unbelievable amount just seemed a bit excessive for a simple sandwich, especially since they were not busy. When our order finally came out two of the subs were not what we ordered, and to be honest they were not very generous with the portions. For sub of that price I thought it would be a bigger sandwich. Now, after saying that the taste was very good. read more

I really like the subs here. Don't think a sub is the same anywhere else now that I've tried Firehouse. My favorite is the Turkey Bacon Ranch. The Firehouse Chili is AMAZING! You have got to try it. Customer Service is outstanding and they always offer to do something extra for you. read more

Firehouse Subs - Foot Long Turkey Bacon Ranch w/Cheddar, Tomato and Ranch on Wheat w/Funyuns and Chocolate Chip Cookie. Yummy & Delicious! - Fast Food Near Me - Lake Jackson, Texas

I love the salads at Firehouse Subs. Piled high with fresh ingredients. My favorite sandwich is the sweet and spicy meatball. read more

Not many customers in restaurant service still ridiculously slow over 20 minutes for a $10 sandwich! 2nd chance just as bad as first... 25 minutes for a sandwich. No large white bread.. no chili.. no organization.... read more

Love this place! Our favorite is the Hook and Ladder! Even with the dining room closed, I can still get a lime coke. I love the tuna sandwich too. read more

Very disappointed with the meal I had. Both my husband and I got sick within hours of eating. Spoke to an employee over the phone & she admitted that the pastrami did look weird but they still were using it. Next day I spoke to the owner and he didn't even sound as if he cared. He said he personally sliced the meat & it looked fine. Someone's lying. Either way; I was left feeling that the owner was just out for MONEY & oh well if a patron got sick. In our case it was two of us. I'll never go there again nor will I refer anyone. read more

It's hit-or-miss with the quality at this location. I've ordered the chicken salad 3x and the first was good: lots of veggies, skimpy on the chicken and cheese but not too bad. 2nd: mostly lettuce, 3 pieces of bell pepper, about 2oz of chicken and no cheese. I figured it was a bad day so I gave it another try about a month later and it was worse. Nothing but maybe (and I'm being generous)4 pieces of small diced chicken, 3 pieces of cheese about the size of a pencil eraser, and the rest lettuce -nothing else! The sandwiches are the same way: sometimes the "fillings" are generous, and some times it's like they waved the meat over it and said "good enough". read more

Sandwiches are delicious but they don't always get your order right and when you ask them to fix it the employees are pretty rude about it. One girl even gave the manager an attitude when he asked her to fix the sandwich. read more

Good food. Good service. But need to check ventilation because it was hazy/smoky in front of restaurant at ceiling level

Took my two boys in the other day for a late lunch. The man who took my order was very nice! As we ate a man, who I assume was the manager, was organizing some tables and went out of his way to say hello to us and just show kindness. This is so rare in today's world so I really appreciate these employees and had a great experience. read more

Great food, wait was a little long. I was introduced to Firehouse Subs back east and, now that I'm two hours away from the nearest one, I go every chance I get. It's a great chain. This was my first time at the Lake Jackson location and the food was good as expected. It was an easy in and out from the highway. A lot of locals were there. The two things that I would like to see: 1) Carbonated cherry limeade. The flat cherry limeade was ok, but not as good as it could be. 2) Faster service. Based on my receipt, it was 12 minutes from order time to getting the food. Granted - this was during lunchtime and there were other customers. There were a lot of people behind the counter, but no one seemed to be in a hurry. Not many orders were being served. Just after I got my food, I did see the manager come out and it looked like he was trying to help the crew get organized and expedite. Fix the above, and I could give it four stars. read more

They do good things and the food is good. I do feel the prices are a little steep for what you get. The flavors of the sandwiches are superior to that other places, but for a little more money one can have an entrée at other restaurants. I liked the Meatball sub, but one of the choices for the sauce is spicy. Maybe too hot for some. If you like hot subs then this is a good place. My advice for the chain is to maybe have an awards card (and maybe they do) to build up points for discounts. So I would give them about 4.5 if I could. read more

Spent $9.00 on a Firehouse Salad. The lettuce in the salad was 90% lettuce core. The white core of the lettuce that a normal person or restaurant would clean off the green part of the lettuce and throw out. Not serve it to your customers!! Spoke with Manager and all he could say was "can I make you another salad"? With what? The same white cored lettuce I just paid $9.00 for? Don't think so Mister!!! Firehouse Subs will never see another penny of my hard earned money. read more

This place beats the pants off Subway! Hot and fresh sandwiches and the staff is friendly and fast. This location can get crowded around lunch time but they do their best to keep the food coming out and I personally have not a problem with wait times. Try the turkey bacon ranch, the best sandwich on the menu IMO. read more

Delicious food, friendly staff, and adorable atmosphere. This is a great sub place and it's underrated. Skip Subway and head here.

WORST EXPERIENCE EVER! Due to an extremely rude and disrespectful employee our first visit to Firehouse Subs in Lake Jackson, TX was also our last!!! After waiting 23 minutes for 2 subs and 1 salad I walked up and asked what was taking so long. The response I got from the male employee behind the counter . . . "If you don't like it you can get the f*** back here and make it your own d*** self!" NEVER AGAIN!!!!!! read more

slow service but great sandwiches worth the wait. love the Philly cheese steak and the club on a sub is loved by my kids .