Very professional and a kind man. Expert work and he explained everything he did. I'm sticking with…read morethis business. Thank you.

A guy came out and looked at the Toilet and the flushing problem. He said that the toilet was very…read moreold and would need to be replaced. He quoted $1,000 to install a new one. That was ridiculous, toilets seldom go "bad", it is the fill and dump valves that need to be replaced. I fixed the flapper valve assembly myself for about $12. I hate to say this but it appears that there is something going on in the plumbing repair business where they are charging extremely high prices. You can call a few of them and they will all quote the same ridiculous price for a repair.

Called on New Year's Day expecting to get voicemail. Nope. Phone was answered by Sam, who…read moreimmediately started taking information about my furnace problem. Given the symptoms, we thought I might have to replace my blower fan. At noon today, I got notice that Mike was on the way to look at the problem. At 12:30, Mike arrives. At 12:35, we're both looking at the furnace while he takes the blower fan cover off. At 12:37, he has diagnosed that the fan isn't dying or dead, but that it has shifted in its mounting bracket, making the fan blades hit the enclosure. SUPERB AND FRIENDLY SERVICE! I COULDN'T ASK FOR MORE. Honest, responsive, hardworking and friendly. HIGHLY RECOMMENDED!

I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

I want to give a shout out to employee David Stephens, who did the most amazing job for me…read moreyesterday. From start to finish I was pleasantly surprised of the great communication, fair price, quality work and fast service I received. He left my bathroom spotless after two messy repairs and I was so impressed. I have not always had good luck with contractors or repair people. More often than not, I have ended up feeling cheated, frustrated and disappointed, But not with Shaw. I believe this is the second fantastic experience I have had with this company. What really made my day was hearing from an employee what a great place Shaw is to work and how much they love their job. Now, you don't hear that every day! That right there is how you run a successful business. I highly recommend Shaw to all my family and Friends. The owner Hank Shaw, is a honest to goodness stand up guy.

Efficient, got things done competently. Easy to communicate with. Also gave them additional…read morethings to help with.

Called on a promotional drain clearing offer. The sink would barely empty when I tested it after he…read moreleft. He definitely made it worse. It would at least drain albeit slowly and was semi-useable before he came. In addition he had an attitude after being asked about shoe covers. I called GS to ask if they would return to rectify the problem without charge. They said no. I asked the service manager to call me. He did not. This is a second rate outfit.

They were quick to respond to a sewage blockage and 1/2 the price of other companies. Very good…read morecommunications. Cleaned the drain and even ran a camera to show potential problems in the future. I will use them again on my several rentals.

John came out to look at the issue with the sump pump our condo was experiencing and not only had…read morea better solution but also a less expensive one. He is honest and very pleasant to work with. He not only completed the job I asked for but also helped me with a question I have not been able to get an answer too. Great professional company a 10 out of 10 recommend.

With our nearly 20 year old water heater deciding it was time to kick the bucket, I called John…read more He sent me a quote and came out in the same day with a new Bradford White water heater (from what I could tell, they're top of the line). John was fast, super friendly, knowledgeable, and the price was much better than I expected! We're excited to have hot showers again!

Jim Showed up on time, introduced himself, very…read moreprofessional, had the parts on the truck, fixed the issue within 20minutes, I would recommend this plumbing contractor

We got a quote from these guys and it seemed like a good value compared to a couple other plumbers…read morebut they never returned phone calls or came back to do the work. We just wish we could have gotten them to do the job.

Please do not use this company. They overcharge and then can't even explain what the charges are…read morefor. I had to call 911 due to a leak apparently from faulty work. I had to remove my family from my house at 4 am in the morning because of faulty work performed by this company. They did come back the next day and fix something but they're not sure what it was and then charged me again for nearly $900. I tried to reason with the owner he told me he was going to sue me and add fees and charges to the bill. I guess I'll see him in small claims court.... sad. He told me he didn't care if I bad mouthed his company. Stay away ....warning.. I only gave one star because you have to give at least one star to leave a post not worthy of one star

From the owner: Specializing in: - Mechanical Contractors…read more- Plumbers - Plumbing, Drains & Sewer Consultants - Boilers-Wholesale & Manufacturers - Boiler Dealers - Geothermal Heating & Cooling Contractors - Water Heaters - Furnaces Parts & Supplies - Air Conditioning Contractors & Systems - Heating Contractors & Specialties - Electric Heating Equipment & Systems - Furnaces-Heating - Heating Equipment & Systems - Heating Equipment & Systems-Repairing - Refrigeration Equipment-Commercial & Industrial

Had a drain pipe clogged that was causing water from the kitchen sink to back up in a utility sink…read moredownstairs. Brian showed up and got right to work diagnosing the issue and getting it taken care of, going the extra mile along the way. Excellent work. Efficient. Will call again!

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

We had some water heaters installed July 2017. Due to the set up we have the job was challenging…read more (Complicated set up with minimal space). I wrote a negative review regarding pricing. I wanted to update that review in terms of quality of work. We have had zero issues with the plumbing. While they may be more expensive than other companies they do quality work. Get a written estimate. I would prefer to pay extra for expertise vs having to redo work.

Needed help on a DIY project (replacing the cartridge on a shower handle valve) that I had tried…read moreand failed at. I received a prompt response from Tory even though it was early on a Sunday morning. After describing my issue, we agreed on an estimate and scheduled a time for later in the day. Tory was able to come earlier than scheduled and finished the job in a short amount of time further agreed upon price. I believe the price was more than fair for short notice on a Sunday. I highly recommend Tory and will not hesitate to call him again if the need arises.