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Firestone Complete Auto Care

2.6 (23 reviews)
Open • 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Vehicle battery testing

Check engine light

Engine oil light diagnosis

34 More Services

Auto general diagnosis

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

Fuel system cleaning

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Auto regulator replacement

Auto switch replacement

Auto windows and mirrors repair

Routine automotive maintenance

Transmission leak inspection

Auto battery and fluid recycling

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Windshield wiper replacement

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3 months ago

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9 months ago

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4 years ago

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4 years ago

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5 years ago

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3 years ago

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4 years ago

New struts and brakes done efficiency and according to quote. Good, quick service done by good people.

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4 years ago

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8 years ago

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5 years ago

we were in Dubuque for a soccer game when I got a bolt in my tire. Replaced the tires in a timely manner

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7 years ago

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11 years ago

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11 years ago

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8 years ago

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11 years ago

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Ask the Community - Firestone Complete Auto Care

Big A Auto Sales & Service

Big A Auto Sales & Service

(7 reviews)

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.

They do stuff u authorized which has nothing to do with the services u agreed to pay for/brought…read morecar in for. May 2024 took car in due to brake lights in dash came on. And the heat sent working. 3 appt later and I still have no heat and the dash lights are still on. They literally charged me $1300 and replaced a brand new thermostat with a twice as expensive new Thermostat which was never the problem oh and they changed and charged me for WINDSHIELD WIPERS which I never ok'd or was even asked about. So because I'm a woman they bullshit me with "it's probably just a censor or something no big deal And when I ask questions they act like im crazy and causing a scene. Sometimes they even charge me just to look at the vehicle. well now they claim that my frame is rotted through funny you did the back brakes a year ago and mentioned zero about frames or rust. So they won't send me any pictures of said rust they neglected to mention. So I call to ask which part if it was the rear subframe that was the issue and they literally wouldnt answer me and told me to take it to another shop because they won't work on it. Gee so glad I drop $1000 every time for absolutely nothing! Still no heat and still have the brake lights on the dash. Don't waste your time on a lousy offer to refund the windshield wipers. they are overpriced and do half ass work then treat u like u r the problem because they don't listen or care about you and it is the most ridiculously expensive place but the only shop located downtown. I have taken 5 cars to them and they encourage me to junk them because they are too lazy to do the work and to do it right the first or second time so third times isn't a charm. they said I could go drive it for the next year yeah right so me and my kid can be on the highway and the frame fall off her thanks so does that make them liable for oyr lives and any property damage bc they were the only ones who I paid $1400 to fix my vehicle and they instead basically totaled it on me and blamed me for it. Well we barely had snow this winter and MY CAR HAS NO HEAT SO I COULDNT EVEN DRIVE IT THIS WINTER! and they still have never produced photos from any other visit although they claim the rust is much worse than last year and claim they sent them. So they send another message saying here's from last year and guess what the link wasn't to anything! They are full of shit to be charging me $1300 and telling me to take it to another shop and not answer a simple yea or no question about the sub frame. They claim to have some super diagnostic computer yet couldn't even figure out why the brake light and abs lights were on (Which is diagnostic obviousl so dont get ripped off and disrespected) take your car to a reputable auto shop who will work with you on price and will not do a worthless inspection on other stuff while not correcting the issue you are being over charged on parts and labor for. Even my alero brakes went out two days after they repaired the brakes. well This was the last second chance they get with me. U fortunately I will have to take my vehicles across town but if I'm getting actual customer service it's worth it. This place is a joke.

Vaughn's Automotive - Mr Muffler

Vaughn's Automotive

(14 reviews)

Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

We are from California, and my son has been a student in Dubuque for the last few years. As his…read moregraduation was approaching, I started researching who I would have to check over his car for the long drive home. Vaughn's Automotive was my choice, and I couldn't be happier. They went over the car from head to toe and made some fixes that were not crazy, but necessary. Not only did they do the work perfectly, but they told him to stop in before he left for them to check out the torque on the wheels free of charge. He's home safe and sound, and thanks to Vaughn's, his car made the long trek without fail. Thank you for the amazing customer service and care you provided for a loving father with his kid so far away.

Firestone Complete Auto Care - tires - Updated May 2026

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